The service was fine. I ordered my usual sandwich, but today it wasn't as good. Overall a fine experience.

If I could give a 0 I would. I ordered through drive through and the girl who took my order was very rude. Definitely not coming back here. She didn't look like she wanted to be there and definitely didn't make my day any better. Don't come here! read more

Great sandwiches and consistent service make this an excellent choice for lunch or dinner. I'm pretty sure Potbelly knows my habits by now because they always send me coupons or emails right around lunchtime! I'm fairly particular to the turkey and provolone and I just tell them to pile everything on there. The giardinara can get pretty spicy, so a word to the wise would be to get a side of it. read more

Overall, I like this location. The workers are generally pleasant and my orders are usually right. Four stars because there has been times they completely messed it up in the drive-thru or through the app (sandwiches with no toppings), but other times I've left feeling really satisfied. When their cookies are fresh they're delicious and I always enjoy their vegetable soup. Their hot peppers are too hot for me though! I prefer Potbelly to McAlister's. read more

General Manger DYLAN FARLEY was rude, inconsiderate and condescending to CHILDREN ORDERING. He refused to make/ accommodate sandwich request. We order this sandwich all the time however when we asked for the Wreck without pork he said he would give us less meat if it was just roast beef and turkey. We asked for extra meat and he said there was no way to ring it up on the register. My sister on her graduation day still in her cap and gown left the store crying because of the treatment she received. When my mother and I went to the store he said he didn't make the sandwich because she didn't ask for "double " meat. WE ARE HIGHLY DISSATISFIED WITH THE SERVICE AT THIS LOCATION. We went to a different Potbelly in Joliet and they made the sandwich with no issues. We are also in contact with Potbelly corporation to report this issue! read more

Normally, I love coming here tonight however, the female that was working was talking crap about me. She asked me to pull forward. I pulled forward after I canceled one order with the app and when I walked out of the bathroom, I heard her say the girl in the bathroom after the order had already been dropped off to my friend that was in my car. and she was laughing when she said the girl the bathroom so I don't know what she was talking about. I was not rude to her but honestly, I'll probably start going to the Naperville location because of her.. I don't have time to deal with petty crap like that read more

One of the few locations that carry my favorite turkey bacon club sandwich!! Always delicious with its peppery bacon and savory turkey breast! My goto sandwich in a rush! read more

Bought a chicken salad and a gyro sandwich. Bleah!!Blah!!! Gyro sandwich was a perfect example of how to NOT to make a gyro!! A thin slice of meat on Flatbread with thin slices of onion, limp tomato, and watered down sour cream. Ugh awful!! Chicken salad was chic chunks in same watered down salad dressing. The bread was about as tasteful as cardboard. Avoid this place unless you are desperate!! Prices are way too high. read more

Great service John was super nice and helpful. I will be coming to this potbelly again

As I visit different restaurants in a chain, I discover that each of them has their own unique characteristics. This Potbelly Restaurant is no different. As I ate lunch at this Potbelly's, I was struck with the homage they pay to US 30 AKA the Lincoln Highway. One of the pictures I added is a table with the Lincoln Highway on the top of the table. The restaurant is light and airy with plenty of windows in front. As one enters, you see the potbelly stove. The walls are filled with memorabilia. I appreciated the high tables. The wreck salad is as good as ever. If you are in the neighborhood looking for something healthy and an attractive atmosphere, check them out. read more

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Awful greeting and received attitude from cashier in the drive thru, I was trying to order a sandwich- salad combo and it must be a pain for them to input because the lady seemed it was an inconvenience when I was trying to order it. read more

My BLTA on the wrong bread with 2 half strips of bacon. Not the first time they've screwed up our orders but it's the last. RIP potbelly's you have a lot of potential but it's clear the employees don't even try and I can't keep wasting my time. read more

Potbelly - The full amount of bacon on my BLTA- not to mention the wrong bread ‍ - Fast Food Near Me - Plainfield, Illinois

Food was ok, but dude behind register was double masked! Could not understand a word he was saying. We were both struggling to hear him, but would he pull his masks down for one second? Nope. Food was ok. Won't be back. Plenty of other choices around. read more

Not a good potbelly. I don't usually write reviews but I think it's important that they fix some issues. It seems that customer service is dead nowadays but everyone expect a tip. With the exception of the cashier who was very pleasant and friendly, no one else even made eye contact. Not just that but they seemed highly inconvenienced by our presence. This is unacceptable and whoever manages that place should put more emphasis on their customer service and the experience they provide their customers. Will not be returning at this location. read more

The lady Miranda taking me and my friends order was so incredibly rude and was rushing us when we were telling her what we wanted. I rarely ever go to potbelly so I don't know the menu too well and I was confused as to what she was telling me and she seemed annoyed and irritated that I wasn't understanding. Shame on her!! The girl at the register was a sweetheart though! read more

Love this place but the customer service is much to be desired. We go to this location a few times a month. It has been a staple during COVID. Today, we were unable to order online, so we go thru the drive thru and order five food items, pay, pick up, go home. We get home and one of the five items is not in our bag! Potbelly was called and we were told the item had to be picked up. Hubby was not happy. Goes all the way back, gets the item and given the excuse that they were just too busy. Really?! I expect a higher level of service from this establishment. read more

This potbelly has been messing up recently. I ordered a turkey sandwich and they gave me chicken. If you are going to charge at least make sure the sandwich is right. I suggest if you have to go to this place, place your order inside, DO NOT go through the drive thru. read more

Potbelly - Chicken instead of Turkey - Fast Food Near Me - Plainfield, Illinois

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I go here quite often, and i enjoy their food however i believe they have gotten a new manager i think her name was Lyndsey she was sounding quite rude it is unfortunate i really enjoyed this location read more

Check your cookies before you leave. Came home to a stale hard cookie. So much for baked daily.

I never leave Yelp reviews, but I am very frustrated with this location. Only reason I'm even giving 2 stars is because I like Potbelly as a chain. Every other time I order from the drive-thru, my order is incorrect. Specifically, it will be covered in mayo even though I didn't order that. Small mess ups are fine and expected, like forgetting tomatoes, but as someone who doesn't want mayo, it ruins the sandwich. Today it happened for the 3rd time. Had to essentially dissect the sandwich and salvage what I could of it. Stay away from the drive-thru if you go here. read more

First time visiting a Potbelly. I ordered a veggie sandwich. It came toasted with cheeses and mushrooms. Very good! Drive though was quick and service was great! read more

Nice sandwich joint that has more then just sandwiches. Very clean and lots of parking. I dined in and was very pleased. Lots of seating, good music and very quite. Nice place for lunch. I tried the meatball sandwich with chips. Very fresh and taste great. Not bad for alttle over $9.00. This also included drink. About average for Plainfield. Next time I'll try there soups. Did I mention they have a drive thru. read more

Me and my family love Potbelly's. The reason for only 3 stars is every time I have visited the Plainfield location they make my sandwich wrong. They always seem to get my toppings wrong and I never notice until I get home to eat. Tonight I ordered a turkey sandwich with lettuce, tomato and oregano. I got home and there was none of the toppings I asked for. Instead I got mayo. And a small hair?!?! Ugh. On two other occasions they got my toppings wrong as well (minus the hair). I will avoid this location. read more

Ordered ahead online for a curbside order. It said my order would be ready about 12:31pm. When I got to the store I parked clicked I'm here and it said someone would bring my order out shortly. On the app it still said order in progress. I waited for 30 minutes I had to walk inside to see if my order was ready, I thought maybe they were short staffed but nope there was so many employees inside I told the lady at the register that I have been waiting for my curbside order 30 minutes now and she says sorry and hands me my food. Our sandwiches were cold now, the vanilla milkshake I had gotten was completely melted and did not taste good went to the garbage a waste of money, the chili was liquid hardly any meat and beans inside and no spoon or crackers. The BLTA sandwich was very cold, the bacon was soggy. And the sandwich I had order I asked for hot peppers on the side and they did not put any in the bag. They ignored the special instructions which are very big on the sticker located on the individual sandwich bags. Very dissatisfied. read more

best food and workers!!! every time I go the food is amazing and the environment is great! I love potbelly

Worst customer service and rude manager. I generally support local business. We ordered and picked up 4 veggie Sandwiches, Soups and Chips to go home. After reaching home, we opened the Sandwiches, found meat pieces all over, as well in the roll-on paper. We are strict vegetarians and was surprised to see meat pieces on sandwiches. We decided to throw it away as we can't eat anything with meat. I called this place to complain and explained that we got meat along with veggie sandwiches, i was greeted by a women who said ok, as if nothing has happened. She said as long meat is not in the sandwiches it is ok. Then i explained to her again that we are pure vegetarians, and at that time she said that i can come over for her to make another set of sandwiches and that is the only option she can offer. There was no apology offered and she came across as if she doesn't care about dietery restrictions. It was very rude and culturally insensitive. Potbelly need to train the people better. I AM AVOIDING THIS PLACE at all costs. This place is run with some inexperienced people who have never run any kind of business before. I will not do business with this place. Thank you. read more

Potbelly - Meat Pieces with Veggie sandwiches - Fast Food Near Me - Plainfield, Illinois

I love this potbelly! I came in tonight December 6th and everyone was so nice! Service was exceptional. Especially these two girls both named Emily! They both struck up a conversation with me while still making all my food in good time! Every time I'm in here the food is good and everyone is so nice! A++. I suggest giving these two young ladies a raise because wow!! Will be back! read more

I went through the drive through to pick up dinner for my family. It was going to be a big order since I have 4 kids. From the very start the employee working the drive though was extremely short and acted annoyed by each item I ordered. She was so rude that I didn't even order the rest of my food. It's just frustrating because I paid $50. Once I got home, I called to speak to a manager , he said that he had just gotten there and therefore didn't know who I was referring to. So, there was really nothing he could do. read more

Usually this place is fantastic but the service tonight was not good. Cashier had no idea what my order was , forgot my shakes( I had to remind her twice). I got home and my soup was stone cold. Probably only be back during the day not at night with all teens working. read more

Very friendly staff inside and at the drive-thru. My kids and I have never had a bad sandwich there! My kids love the cookies and cream milk shakes and the cookies. Very tasty sandwiches, both cold and hot. Delicious potato salad, reminds me of old time deli potato salad. It's my go-to sandwich place since I quit going to Jimmy John's because the owner of Jimmy John's is a big game hunter and I don't like that. Leave the elephants alone! read more

Their food is good but 3 out of 4 times I go to Potbelly they mess up my order, specifically when I pay extra for a topping I wanted. Things like bacon and avocado cost extra money and most the time they forget one or the other. Its really irritating it almost seems like they do it on purpose because it is such a common thing there. Very unhappy. read more

Wow, seriously poor service and I have never waited so long in a drive through line. Completely unacceptable. Don't have a drive through if I will be waiting 20 minutes for food. We ordered a sandwich and 2 shakes. We finished our sandwiches and were still waiting for shakes. If I didn't pay so much, I would have just driven away! Get it together Potbelly! read more

Not good service at all. Came in on a Friday night and was not one customer in here but had 4 employees and none of them said a word until I asked if I was going to be helped. Manager was too busy laughing and having fun with the other employees to care. Too worried about closing and going home I guess. read more

I enjoy Potbelly's and this one is no exception. I love their wreck and Italian and get them as a salad too.

I am so happy the made this location with a drive thru. I have frequented this location since it opened and they rarely get my order wrong. I love the chicken pot pie soup, and their cookies are the best. I have the app, and once in awhile they have free or discounted items. read more

Best sandwiches ever! Great bread, quality meats, and great condiments. Glad they opened finally in Plainfield. Skip Jimmy Johns, Subway and Jersey Mikes and get a sandwich here. read more

Quality of sandwiches are what you would expect from other Potbellys in the area. Unfortunately, when you go through the drive through, they tend to get the orders wrong. Been here 3 times and each time they mix up the orders or forget something. Each time there has been something omitted or added to my sandwich. On my last drive through, I called them back to let them know that they forgot the salad dressing for my salad. Not a big deal really but the reply was "ok, thanks!" No apology what so ever. They need to work on order accuracy and customer service. read more

I love their food but this location is always under staffed which means slow service. Ordering ahead through their app is worthless.

My second time here and I got the turkey Swiss sandwich. The food was fresh and good.

I am a regular Potbelly customer, and I have to say that this location has served to be my favorite. The sandwiches and shakes are outstanding and the service was friendly. My associate during my visit, I think her name was Hannah, was such a friendly person. She made sure that everything was carried out correctly and ensured my visit was a positive one. Love this place and will be back again soon! read more