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    5 years ago

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    Champion Cleaners - A picture of how the trousers are supposed to look

    Champion Cleaners

    (5 reviews)

    I took my favorite pair of dry clean only trousers to this dry cleaner (there is one company that…read moreowns all the dry cleaners in Cleveland, Chattanooga, and Ooltawah so there aren't other options - they are all cleaned at the same location). The trousers hadn't been cleaned since my original purchase and had gotten some tree sap on them. When I got them back the sap was still there and they had added pleats down the front and back of the leg. If you look up these trousers they clearly don't have pleats. It says "market pleats at front" which are clearly visible at the belt line and not down the legs. The cleaners said they would fix it and remove the added pleats. I got these trousers back 5 times and each time the pleats were still there and had been pressed so that the pleats were reinforced. Not only that but they had added weird creases by the seams. Finally they had sort of pressed out the front. After several attempts to get them to remove them they charged me for fixing it (so I paid twice for trousers that they ruined). When I said that the pleats weren't supposed to be there and contested that they did in fact add them the woman there actually yelled at me telling me that manufacturers pleat all pants, which is obviously not true. I went to another location where they apologized for my experience and said that the owner would call me herself. Today I when I went to pick up my trousers I was told that I was wrong about the product and that the manager had confirmed it. I was never contacted by the owner. This is the worst customer service I've experienced. They ruined my $180 trousers and not only didn't apologize they also told me I was a liar. You can look these trousers up yourself (Sézane Loulou). No pleats down the leg in any color. The owner should have at the very least called to apologize for one of their own employees yelling at me. Now I'm a dedicated non-customer and my favorite trousers are ruined.

    Friendly place/ did a good job cleaning my tuxedo…read more This was my first time to use them but I will return Great cleaners

    Post & Ship - shipping_centers - Updated May 2026

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