PBS type of Care was poor. All they wanted to do was play with the child not teach the child constructive activity. The therapists told me to keep out of therapy sessions. Even though it was in my own home. None of my goals were being addressed for my child. I fired them. I do not recommend this group of ABA THERAPISTS. Only if you want somebody to come over and babysit your child and play with them. read more

Complete scam. This company had two video calls with us, about our autistic son, without doing anything with him personally. After the calls, we didn't hear anything from them for over a month and the next time we are contacted, was just a bill for well over $1400 (after insurance) And that is every month. Altogether, at least $2k a month. No plan, no telling us what we are being billed for or what we would even be charged, no other information, nothing. When my wife said she's not paying anything without proof of some sort of work, they said that "a plan for him is being made." but no other information. Just a sheet of "billed hours." No advice, plan, data, actual proof of work done, nothing. Just, "okay, we are doing things so give us thousands of dollars." Going on for almost another month now....They are not here to help. They're here to prey on people in need. read more

*1-Star Review* Terrible experience with Positive Behavior Supports! They seem to prioritize their own convenience over the well-being of the children they serve. Inconsistent and unreliable, with no clear standards or protocols in place. Their operational methods raise serious concerns about ethics. My daughter's experience has been particularly distressing. She's gone without essential services for months, with no proactive communication from the company. Despite repeated requests, I've been unable to get in touch with anyone above her BCBA. As a result, my child has regressed significantly. The lack of planning, unresponsiveness to emails, and eventual case closure due to caseload issues without adequate support are inexcusable. This company has failed my child, and I wouldn't recommend them to anyone. If you value your child's progress, look elsewhere. Issues with staff call-outs, lack of notification, and no backup support for children who rely on consistency only add to the disappointment. please find a different company of your child needs quality consistent care. read more

Like so many others, our experience has been indescribably awful. Our child has been receiving ABA with them for almost 2 years. We've had many RBTs. One made multiple comments about my "white privilege", one stole from my home (I filed a police report), one billed for days she didn't even come, and one refused to allow my son to use the restroom then shamed him for having an accident. The regional coordinator didn't care a fig about any of that. They kept telling me for months that the billing issues would be fixed with BCBS and eventually I called my private insurance to report them for billing fraud. Now they're being investigated. Last week we were issued a new BCBA last week who is refusing to collaborate and accusing our family of behaving unethically. We have never been advised there was an issue with anything in our home until now. The new BCBA has no compassion and refuses to speak to us before making any sweeping changes. Their website says "families first" but they don't treat us like we are even human beings. All of this started when we got the new BCBA. The previous BCBA was professional, kind, compassionate to our family, and was genuinely concerned with our child's success. Our child just started Kindergarten this year. We had hours of meetings with the school and the previous BCBA to make sure it was the right fit. ABA has full access to the school. It's no wonder public schools refuse to allow ABA on the property. The new BCBA is emailing us with her regional coordinator and the clinical director cc'd the most unprofessional, mentally abusive. We are on the waitlist for another provider but until then we are stuck. AVOID read more

Well, since I don't expect to hear from them ever again, I guess I'll write a review of our experience... My spouse and I have been working with PBS for over two years. Our child I-- is autistic and previously has had treatment through Early Intervention. Our first BCBA was T-- and... Shortly after that, BT Y-- joined the team. [Fast Forward] T-- left and BCBA M-- took their place. M-- and Y-- worked very well together, but the main problem was that since M-- was remote and was kind of just another talking head on a laptop, I-- would think it was funny to turn them off. So as helpful as M-- was, it wasn't like having someone in person (I think it's important to add that Y--... Y-- is basically able to handle any situation that comes their way. Just with our kid alone, Y-- has done such a great job. I want to write them a letter of recommendation, but...) In late September of 2022 BCBA K-- took over for M--. The former was able to meet with us and Y-- in person, and it really made a difference. I-- started to improve in everything they measured; and from my observation he improved exponentially. It seemed like every other week it was like "Well, he's mastered this and he's mastered that..." It was like trying to keep up with new things for him to learn/master. K-- and Y-- working together with our son will be the reason why he'll turn out to be the wonderful human being I know he will be (and I know they see it in him too.) It's too bad a misunderstanding led them to be removed from his life... read more

I would not recommend PBS to my worst enemy. They are unreliable and care about nothing more than checking boxes and collecting your money. I was lucky enough to work with 2 good therapists, but PBS chased them out due to their poor practices. Do not trust these people to care for anyone you love who needs routine care and support. After many bad experiences, the deciding factor in leaving was their offer to provide my child in PA support through phone calls from FL when the support he had was to be in-school support. read more

there is nothing positive about this place. we waited over a YEAR just to access direct services through them, and now they have completely paused services when yet another BCBA quit w/o notice. this company never found us a behavior technician, so i sent some candidates through their hiring process , in hopes of connecting with a couple of them; they scolded me for being proactive! also, they will not help your existing care team get credentialed as i had hoped. they harass my RBT, period shamed my daughter , they don't do task analysis, teach or allow the use of de-escalation strategies; they won't let us revise goals. one BCBA TOLD THE RBT TO CALL THE POLICE ON MY NON-VERBAL DAUGHTER when she was doing nothing wrong. DO NOT TRUST THEM. they do not make reasonable accommodations and adjustments for client needs. read more

What a downhill of a company in the beginning I did have an amazing bcba as well as a therapist but then the bcba quit. And then year later the therapist quit. Then there was a bcba who only joined online has another therapist who was always frustrated and then as I have cameras everywhere my son walked up to her and she pushed him and he fell. Then I requested and got 2 therapist both come on diffrent days literally sitting on there phones the whole time while my son watches t.v I will say since the one good therapist quit my son has regressed so much the aggression is out of control I have bites and scratches all over my arms. I am so disgusted. And when I hear from a therapist they dont know what to do during session and that they need support but theres no bcba no no no what a joke. I will be calling my insurence on Monday to switch providers. For 3 years in this company. My son should be going forward not backwards. read more

We've had nothing but positive experiences and interactions with everyone @ PBS. There was an initial delay with getting a BCBA assigned, but to be honest I'm glad because the Analyst and Assistant both do an amazing job with our son. They also communicate clearly and professionally with us regarding his sessions, his progress, and his behavioral plan. I guess it's like anything else there will always be people who are better, and people that don't quite cut it, but as I said everyone that we have interacted with has been phenomenal. We're in North Jersey. read more

Expect a constant turn over in support, you will struggle to work with the same person for one month straight. Then, even as you paid your co-pay every time, when you cancel they will spring 400 dollar additional charge in you over 4 months later but you are locked out of the online billing system and they will not send a paper bill. 6 months of asking and still no itemized bill. Don't work with this group! read more

0 out of 10. Therapist quit with no notice. people dont show. RBTs have no training and not qualified. therapy is glorified babysitting. This isn't real aba. read more

I don't see commitment of staff to their clients. Would stay away from this company. Your child will not go anywhere with how they handle therapy. Waste of time and money. read more

Awful company!! They should not even be qualified to work with special needs children and I plan to file a complaint with my insurance company. Their therapist are not qualified in my opinion. No person at anytime was able to offer support in any way. They filed insurance before we ever met with anyone. It took 6 months to even get an intake evaluation after having to fill out a ton of forms and talk to several people and emails. All along every point of contact assured me that social aspects would be supported. After 2 evaluations and finally meeting with the BCBA told me that social aspects are not allowed. Total waste of my time and all the guy did was play with my kid. Did not offer any parent training or tips or anything. Total joke and fraudulent company. DO NOT USE THIS COMPANY for ABA services. read more

BEWARE BEWARE BEWARE.....I don't use this company. They are very misleading. I have received numerous invoices and insurance claims and my son has yet to receive service. We only did a parental input appointment and observation visit. I was told their was no wait to start services but there really was due to lack of staff. My son was observed beginning October. Fast forward to February we were going to start services until I received invoices for services that was never rendered as well as insurance claims that were filed. This company is very misleading and untrustworthy. Don't do it!!!! read more

Care for the parents and the client. they also focus on the quality of life for these individuals.

Very good with my child who has HFA, ODD and ADHD.

Don't even bother w/ PBS. there was so many issues to point i don't know where to begin. First this company deserves a negative star rating. I typically do not post on yelp but I felt that I should warn family members who are considering this company. I'm just going jump right in. The company is extremely unorganize and extremely unprofessional. There's no office you have to send emails to the director if theres a concern, good luck receiving a reponse. Two BCBAs on my daughter case quit the company. RBTs/tutors quit the company in less than a 24 hours notice. RBTs cancels session in less than a 24 hours. They had one temporary BCBA that was already overwhelmed with cases that made one home visit regarding my daughter's case. If you emailed her with any concerns good luck receiving a reponse. Neither the director or the BCBA doesn't return calls. I spoke with the director once via Skype and the connection was so bad the conversation was intermittently interrupted with faded out conversations and drop calls. The program specialists Najee age 23 wasn't certified as an BCBA, but was working on it. She was clueless on how to run a quality ABA program. She was rude, disregarded parent program observations and concerns. She (program Specialists) and the RBT'S/tutors constantly complained about trivial issues. E.g. parent ran out of disposal gloves, parent was talking durning programming/treatment, the parent did this, the parent did that, I felt like was walking on eggshells in my own home. Instead of addressing their concerns w/ the parent they would complain to the director and director was very unprofessional she would complain to my issuance company instead of making an attempt to resolve the issue at lower level with the parent. The program specialist reported issues that i wasn't aware of, wouldn't inform me, consequently i would be contacted by the director. Very messy. Constantly undermining my daughter's services. There wasn't solid clarification of who was in charge. I had no overseer on my daughter's case. I wasn't clear if it was the director, the tem BCBA, the program specialist or the RBTs/tutors because everyone was over riding everones input about the program. I was very confused. The program specialist never followed up with providing the visuals support that my daughter needed to maintain her skills development. E.g. Token economy system, fist- then and choice boards. She never followed up with providing parent request for copies of the data progress sheets even after the BCBA informed her to do so. There were overwhelming issues to point that i am sure that i left something out. Also the RBTs/tutors weren't trained on how to run an effective ABA program. The majority of their input was base on hypothetical theory. The program specialist wasn't trained either which defeated her position. Not to mention that she didn't display any ethical values, respect for the program or parent. Mind you, this an autism service provider that provides behavior treatment. Well the company suspended services in less than 24 hours due to behaviors reasons. I wasn't notified by anyone to inform that they were considering or that they had suspended services. I woke my daughter up-- prepared her for her program (and family w/ autistic children or adults know this is a process) and there a was a no show. Normally the program specialist would text for everything els regarding the program, well she didn't have the decency to text to inform me of the suspension. I found out after i text her to confirm session. Also the program specialist and RBT'S/tuors were gossiping, in my home, complaining about my daughters disability regarding some lack of skills to the my daughter's care provider in my absence. Please be aware and reach out to other service providers before choosing PBS. read more

This company is a complete dissapointment, like many others before me my story is very similar it took about 4 months after I requested services to finally get someone to come out to my home, then a whole month before any services started. In the course of 6 months we changed senior analyst 3 times! The therapist assigned to my son was pretty good but once she left everything went downhill. The therapist that was working with my son was consistent and proffessional, she was very understanding and worked with us, however toward the end she was moving and had to cancel some of our sessions which really wasn't a problem she never mentioned any problems the few times I would have to cancel so I was understanding. After she left we got assigned another analyst that like usual it took almost a month to get a new one to come for the initial home assesment which I felt should've been set up before the current analyst left as we all knew she was moving and would no longer be with the company. So now my son spends an entire month without ABA services which is detrimental to disrupt an autistic childs schedule, now this analyst comes to my home and starts complaining about my home not being a good environment (even though at this point I've had services for almost a year and it wasn't ever a problem) she's also commenting on the number of cancellations which was never brought to my attention. Ever. Even though the analyst cancelled on multiple occassions which I still have the text messages of the number of times SHE cancelled on me. Then the new analyst tells me she can't service my home because she's pregnant and she can't be in the house do to the smoking. Um NO ONE smokes in my home. She flat out LIED and Therese Evereth-one of the Regional Coordinators for PBS and Diana Sanguino the Co-Regional Coordinator had the odacity to feel like they needed to educate me on why a pregnant woman should not be exposed to second hand smoke ( again NO ONE smokes in the house). I was spoken to in a condescending and belitlling manner I can't even begin to wrap my mind around how a person being the Regional Coordinator would find it necessary to educate me on second hand smoke. At no point did anyone ask ME if we smoke in the home. The whole situation was absurd,unproffessional and I'm dumbfounded at how this persons word was accepted no questions asked. If you're reading this do yourself and your family a favor stay far away from this company and their mediocre (at best) servces. I'm sure you can find just about anyone to do a better job. read more

This company is HORRIBLE! They deserve ZERO stars. I won't even tell my story because it so long. Long story short, they are completely disorganized, all their employees quit, I've constantly waited for services in between people just up and quitting amd now it's been 4 MONTHS and nobody has contacted me and when I went to contact them just now, both people whose contact info I had told me that they had quit MONTHS AGO!!! Don't waste your time read more

I can't wait to start with PBS,such a great company professional caring HR staffing,quick responds to E-mails and phone calls,successful company I highly recommend them. read more

Gave this company a one star only because I had too!! I was seeking services for my four kids I was promised a fully staffed and trained crew if I waited 60 days. Well we waited even longer took over 2 and a half months when they started they only had two employees who were not trained staff changed within the first week BCBA left there company over the way they were treated. All new staff very bossy and don't communicate well it's there way or no way and Carli is worst of all if you say something she doesn't agree with she just walks out. Very rude company I've tried reaching out to talk to straighten issues out got no reply. read more

Like all the other reviews I now read, which are all one stars, except the one from an employee. We had a meeting today that was so problematic. The management is totally absent, like I have told them, when you call all it consists of are excuses. My daughter's father and I feel they put her life at risk due to their poor management which was demonstrated yet again by not having their employee's Covid's vaccine status known to us at arrival, since she was so late to the meeting which is the trend for your employees, I could not ask her when I asked you and the gentleman, and he even asked if I wanted to see his card and I said no I am sure the agency verifies this and you did not correct this when I looked directly at you (the manager). This was the question, her Covid vaccine status as to her "personal heath matter", and she did not have a mask on until again my daughter's father pointed to his mask. Like my daughter's father said in the meeting, the services provided to my daughter have  been a total waste of time. Your own people told us they were not trained and we certainly agree.  And yes, I terminated the meeting when I finally found out that my daughter's life was put in jeopardy. DO NOT CONTACT ME AGAIN. read more

I have been apart of Team PBS for only a short period of time but the staff have been helpful and prompt with any question that I have.

Positive Behavior Supports Corporation is an excellent company to work for. As an analyst, I truly appreciate the clinical support I receive, the FREE CEUs, and their culture (especially in Broward)! There are countless opportunities for Professional Growth and I look forward to continue growing with this company! read more

This company is awful and deserves negative stars!!! We started with PBS in November 2019 and his RBT was only with him until March at which point his BCBA had to do the sessions herself for 6 months because they did not have a therapist available in our area. She moves and finally we get a new RBT and a new BCBA. Great!! No awful!!! The BCBA was parent training me to use abuse to get compliance from my child. Removing food from a child and taunting him with it and restraining him against his will to the point he's uncomfortable with it and ignoring his crying injuries that's unacceptable!!! His RBT tried to come into our home for a session when she was not 100 percent certain she did not have COVID how unprofessional!!! At that point I agreed to stay with PBS because I was promised a new RBT and BCBA in a week or two guess what? Two months later well there's no one available in your area well when was someone going to tell me that?? My guess never. I got a an email about a behavior plan going forward which included the BCBA on it that we were no longer working with. Do not waste your time with this company if your kids doctor recommends them run!!! Far!!!! Away!!! read more

I have never heard good things about Positive Behavior Supports, but now I know first hand why. I contracted with this agency 3 months ago to provide services to 5 children with developmental disabilities and significant maladaptive behaviors. The day that I send them an email with a timeline and request to provide the services and comply with the contract that they signed, they send me an email that they are terminating the contract. Why? Because I set an expectation and asked for accountability for the services to be provided. Shame on PBS and all who work for them. Positive Behavior Supports and all those that work for them should be held accountable for violations of their own code of ethics according to their governing body, the BACB. I would hope that any BCBA working for PBS will take your degree and leave there as soon as you possibly can. I also hope that any parent who needs help for their child will not waste their time dealing with PBS. read more