We thought our water heater broke. Was planning on having to spend $1000 at least to get a new…read moreheater. I called Jerry and he came out to the house and was able to fix our heater that same day for less than $100. He is an EXTREMELY honest man cause he could have easily sold us a whole new water heater, but he didn't. He explained and showed me exactly what he was doing and taught me a lot about our water heater. I recommend him completely. When ever I need plumbing work done he will be the one I call!

We have used Defrell on two different jobs- once for a toilet leak and just recently for replacing…read morea water heater. Very timely and very affordable. We will use him in the future if the need arises and would recommend him to anyone.

Excellent customer service! Told me what they were going to do, and when. Would recommend to…read moreanyone and use them again in the future. Thanks Lyle, and crew! Josh Russell Metalimagedesign.blogspot.com Custom metal Art and fabrication

They are professional in getting an appointment scheduled and do a good job. The cons include they…read moredon't do part hour Billings and the up charge on parts seem high. I had them replace a a GFI switch in my rental property and they charged $33 for the GFI switch alone which you can get as cheap as $10 but probably average around $20 for a good one. Overall for a 25 minute job it cost about $110. I also had them out today for another issue and they replaced a breaker... I don't know the bill yet on that one. Overall I feel like they are expensive but good. This would have been 4 star if the person who showed up today was wearing a mask but they didn't come to the door with a mask which made my tenant really uncomfortable. To their credit the electrician did put one on after they said they wanted them to wear one.

Best plumbing company in Holland hands down. Great service and plumbing experts that are actually…read moreexperts and can fix what other knuckleheads did wrong. They have been to my house four times over the last 8 years and have always done great work, been on time and they are all solid people. I do not give five stars without it being warranted.

We had our air ducts cleaned by West Michigan and they did a great job at a great price. The…read moretechnicians that came were professional and respectful, taking necessary precautions to keep our home clean and undamaged (e.g. wearing booties, protecting corners, and using blankets to protect wooden banisters). They were also very thorough, reaching every square inch of every duct throughout the home. I will definitely call West Michigan when it comes time to clean the ducts out again.

In January 2019 when it was 4 °, our furnace died. WMAD&HVAC pulled some strings to get the model…read morewe needed installed within 48hrs. In the meantime they provided space heaters so we stayed warm. We really feel like they go above and beyond to provide excellent service.

Mast We never heard…read moreof Mast before we started our search for a company to install HVAC in our home. We built our home 24 years ago (a cabin) so everything in the house is already finished which made their job even harder. We looked at four companies, Mast was the most responsive and professional. Mast also was very competitive on price. Kelly was he representative that returned our call. He came out within a day or two, evaluated our job and submitted their proposal. It was the most detailed and easy to understand of all the proposals we received. Kelly also coached me through purchase decisions. He made sure we were buying the right equipment vs. the equipment they would make more money on... Example: I was willing to put in a 3-ton air conditioner. He educated me on why that was not the best decision and we put in a 2-ton. He could have easily sold me a three ton for more money. I really appreciated his honesty. Kelly was also very responsive every time I called for any reason. The crew... Jorge was the foreman. He did a great job, knew his stuff and had two helpers that worked very hard. One day Jorge was not on site. He had to visit another job. His two helpers worked very hard all day, but after they left, I looked at the work and noticed some things that I felt were just not right (I'm not an expert but I do have some building experience). I felt that when Jorge returned the next day, I'd have to ask him to do a couple things over. Turns out I didn't have to say a word. Jorge noticed the issue right away and started working on it/fixing it before I ever mentioned to him. I really appreciated the pride he took in his work. All in all, working with Mast was a great experience. Honest, dedicated, hard-working and the list goes on. Based on my experience I would highly recommend them if you need services they provide. Dan

UNTRUSTWORTHY and POOR Customer Service…read more Our five year old Combi Gas Water Heater/Furnace system with green technology, recommended and installed by Mast, is now discontinued and seemingly defective, leaving us with a flooded and damaged newly finished lower level. Within only months of each other, two flooding incidents occurred from this unit. The first incident, there was no significant damage-luckily we caught it in time. Coils inside the unit cracked which allowed water to pour out like a garden hose. We had absolutely no idea something like this could even occur! After the first flood, Mast was slow to engage while we were without hot water for 5 days. WE had to call for updates while we waited for next steps. Frustrated, we wrote an unfavorable review. We received a call the next day that was unprofessional. We were also told at this time that our unit was discontinued. My husband wanted to give them another chance, so we sincerely tried to work with Mast on a different replacement model, due to future part concerns. Mast offered us assurances and a part replacement, OR, they offered us the same discontinued unit, sitting on their floor at their site, NEW, they said. We would pay the labor. We declined to go thru reinstallation of another discontinued unit, so the part was replaced and we moved forward. Only a few weeks prior to this incident our unit was serviced with routine maintenance by Mast. In July, only months since the first flood, the second flood occurred. SAME ISSUE. This time it was much much worse! Even now, with a water shut-off valve installed, within MINUTES, nearly half of our newly finished 1500 SF lower level was significantly damaged-furniture, carpet, pad, drywall, paint, baseboards and trim. Again, no hot water for days and we're left with a long and costly replacement, restoration process ahead of us.

AC went out last night and it was not good timing! Asked for some suggestions and settled on Kroll…read moredue to customer reviews and them being local to me. I was nervous about how much I would have to spend. Called Kroll at 7:30am, Dan was here by 9:30, and gone before 10:15! Air back on! You saved the day Dan. We had some really good conversation. Dan is very friendly, knowledgeable, professional, and genuine. He gave me advice on how to save money and not get caught up paying for unnecessary and expensive things for my HVAC. I will be signing up for their seasonal preventative maintenance contract for only $200 a year! Dan is an absolute gem! Don't let him go Kroll, and you have a customer for life!

Recently has a furnace, AC, and water heater replaced. Kroll did a great job both from a price…read moreperspective and quality of install. Very happy with their work.

Thanks to Mitch and team. Our old AC unit went out. They were able to diagnose it and give us…read moreseveral options same day. We had them replaced it, which they were able to do within a few days. Professional, courteous and prompt service.

Big shout out to RX Comfort! Our old A/C went out and since…read moreour furnace was even older we replaced both. We decided on RX Comfort (after getting over sticker shock on all the quotes!) because of their timeliness, professionalism, value and price. Thank you to Adam, Mitch and Caden? and I'm sorry one other guy! for the great job done. Will highly recommend to others.

Still happy with these guys. Yet again they came through on an issue with professional, quality…read morework performed by friendly and obviously knowledgeable workmen who were more than happy to explain the situation to me. I had asked for an upfront estimate. The price wasn't as high as I had feared. The final bill was below their estimate. What more could I ask for on a job well done?

I would give them 10 stars if I could! From their phone receptionist to their repair man to the…read moreowner. Great service!