Excellent oil change experience with new Grand Cherokee. Efficient. Done in 45 minutes. Car was…read morereturned clean and inspected This dealer is where I come for good servicr

Maybe recommendable for sales. NOT for service!! Here today for 1st & last time!! EXTREMELY POOR…read morecustomer service from the following: Rob Molitor, QUITE arrogant, flippant mouth, & dismissive!! Olivia Parker, too busy to provide the writeup service even though she's the specific advisor I selected during scheduling! The ONLY saving grace if I can call it that, is/was Eric Jeter. However, by the time he was able to assist the poor taste damage was done!!

Don in Service was very helpful. We test drove my Escape and he was able to diagnose the problem.read more

Oil changes can be scary and the young stud Brendan who works there just made me feel so safe and…read morecomfortable the entire time I will recommend this place to everyone I know. I left with more than just new oil... I left with a friend. Thank you Brendan for saving my life.

Every time I go there the service is great the pricing on the other hand need to be looked intoread more

I have purchased cars in the past and by far this was the best experience I have ever had. My Sales…read moreRepresentative was Joe Wendt and our Finance Specialist was Helen. They never acted pushy and they both seemed to be honest and trust worthy. Fox Buick GMC is more concerned with you leaving with a solid vehicle and not with a lemon. I had visited previous dealers earlier in my search and all of them tried to push me out the door with vehicles that had major issues. Another dealer tried to convince me that an engine issue was a simple right front tire problem. Yet another dealer tried to sell me a car that whenever you turned the steering wheel, there was an awful shrieking noise. Joe did an excellent job assessing my needs. I went in with a specific idea of buying a Chevy Silverado. While waiting for one to come from the back that I could look at, he suggested I try driving a Ford F-150 just to pass the time. As it turned out, that was the best vehicle I had driven on my multi-day search. In the end, I went back to Fox and purchased that truck. I would highly suggest this dealer and in the next few years when it is time to replace my wife's car, I will inform Fox well in advance so they can keep their eyes open for what we need. I will definitely use them for all my car purchase needs. If you can get Joe, I highly recommend him.

Great service. Rich was able to get us financing for a great used car. We were turned down at…read moreseveral other dealerships. I sent a coworker there and he bought a car also.

At this point, if I could give a zero I would. RIGHT after…read morepurchasing a used vehicle from them. An oil leak was found. After MUCH discussion, they agreed to look at it. They said it wasn't oil it was transmission fluid and the vehicle needed a new transmission. A used transmission was put in, at MY expense!! My understanding was that it was a refurbished transmission. I was not told that it was a used transmission, until I picked up the car and paid the bill and was forced to sign and AS-IS agreement to get my car back.No one told me how many miles were on the used transmission. Nor was I given any paperwork nor the opportunity to purchase a warranty. The next day, I discovered the original oil leak still existed. (It seems it was never the transmission.) They changed the oil seal. Now a few months later the used transmission has failed. Leaking all over the driveway. Suburban Nissan said "sorry not our issue!!" They charged me to put a used transmission in the vehicle that did not need one!!! They led me to believe it was a refurbished transmission, not used! They did not inform me how many miles were on the transmission, did not give me any options on choosing a different transmission and did not give me the opportunity to purchase a warranty. And now the transmission, they just put in my car has failed. Estimate is $6000+. They deny all responsibility. And all assistance for help. I highly recommend people DO NOT go to this dealership. NOT FOR new, NOT FOR used, NOT for any type of service. They are as unethical as it comes. They sell junk vehicles and then hide behind their AS-IS paperwork. They know they are wrong, but do not care. Not about their customers, not about values or ethics. STAY AWAY. There are plenty of stand up dealerships. This is NOT one.

The entire purchase with Brian Evans went quickly and smoothly today…read more I've never had an issue with this dealership so far with service on my other Nissan.

Within a few weeks of purchasing used vehicle, found an oil leak. after several emails, they…read morefinally offered to take a look. They indicated it was the transmission, not oil. I paid for refurbished trans, they covered labor. Seemed fair. Twenty four hours later, still see same oil leak. Took it back. Find out it wasn't the transmission, it was an engine seal! Replaced it. 2000 +/-miles later big transmission fluid leak. They are refusing to do anything. Said they purchased the transmission without a warranty and I was on my own. Took the vehicle into my local mechanic and learned there were many issues wrong. Not only was there a damaged front torque converter causing the leak, but when they put the used transmission in, there were missing bolts, a missing vent hose/valve and a missing heat shield. Plus the PTU unit had metal shavings in it- something Suburban Nissan didn't even look at - it is an Industry Standard and Best Practice to check a PTU when installing a transmission. Incompetent work. Unethical staff. This dealership does not care about its customers.

I was scared to go here because of all the bad reviews, but they had the exact Sienna I was looking…read morefor, so I went in and test drove it. The car was as advertised and I bought it that day. Alex and Alex took care of everything and I got a better rate than my bank was offering. I had a great experience.

Purchased a vehicle here. I live in Illinois and the drive was about 4 hours so I dealt with Joe…read moreLehr via email and text for about a week before driving out there. He answered every question I had and sent pictures of whatever I asked. He worked with me on the price and that was pretty painless. Now I'm not going to say they'll knock off like 8 grand on a 40 grand car but they will work with you within reason. Paperwork was mailed to my local dmv, but i would've preferred they just handed me the title there. Another thing was that I didn't see Joe when I got there. It was a different salesman as Joe only does online stuff. Otherwise would've gave them 5 stars. Either way, easy purchase and paperwork. I would drive 4 hours one way to buy a vehicle from here again in the future.

My car had engine emission system light on over the week end. I was seeing in forums about the…read moremodel might have faulty fuel injector which Honda had extended warranty. I also had see keyless entry system light. But didn't appear later. I mentioned both problems to Evan. I got both things fixed under warranty and car was ready for pick up the next day. Evan mentioned keyless entry issue will not fixed if they couldn't able to get the error code. But he said he will try. They got both the things fixed. Great relief else would have spend for fuel injectors. Hope Michael is the mechanic name. Great service team. Earlier as well 2 years back I got my car fixed under warranty for the passenger side seat heater issue.

Though sometimes necessary to visit a dealership for parts, Suburban Honda's parts department…read moreleaves much to be desired. I met with 2 separate parts department employees today, neither of whom could correctly interpret their parts diagram and guide me towards the correct purchase. Thankfully I was able to advocate for the fasteners I needed, though the required number of said fasteners they couldn't get right. Not looking forward to exchanging the superfluous parts I was sold and paying Suburban Honda's exorbitant (may I say predatory?) 35% restocking fee.

My son had a need for a vehicle because of a list of problems he had with his jeep, so we went to…read moreLa Fontaine because they had the vehicle he desired . Everything turned out as planned and he drove out happy and safe with a certified Nissan so it's covered for 100 thousand miles battery and powertrain !!

I had a completely awful experience. I started looking for a used car at the beginning of…read moreSeptember. I found one I loved and got a call back from John Burt almost immediately. Come to find out, the title for the car hadn't arrived yet, so I had to wait. Every day, I was told "it should be here tomorrow." After two weeks, I had enough and told them I needed something to drive until my title arrived. They provided me with a Kia. Issue being, IT HAD AN OUT BRAKE LIGHT AND ZERO OIL IN IT. I purchased oil and the light the car needed, and it took DAYS to be reimbursed for my purchases for a car that wasn't even mine. I was promised that a few oil changes for my car would be taken care of for the inconvenience. That was never set up. On October fourth, my car was delivered to me. I was promised that there was absolutely nothing wrong with it, minus a small ding on the back door. Turns out, I was lied to. (My bad for not test driving) The brake pads and rotors on the car were so bad that the brakes barely worked, and I couldn't stop without the car shaking horrendously. I got them fixed personally, and I was promised a check for half of the cost of the parts I purchased, which were a total of $554.47. I started calling every single day as of last week. I'm an hour and a half from this dealership, so I can't just leave work to get this handled. I leave a message every day, and nobody ever calls back. I will never, EVER shop at Lafontaine again. Lots of photos for proof.

My car was serviced quickly. I enjoyed their customer service. I was able to book my service the…read moresame day.

I bought a used 2023 Audi A5 from Audi Novi. I feel that I could have just purchased one from an…read moreindividual vs this dealership and saved money. The dealership was aware that the brakes needed to be replaced when I bought it, but they did not disclose that the car needed this $3200 service when I bought it. The only reason I found out about the brakes was because 4 days after I bought it, the car broke down for what was a warranty repair. So I had it fixed at Audi Novi. The service department sent me the inspection report which listed the brakes failed inspection. When the keys needed new batteries on the second day I owned it, that was an indication of things to come. When I confronted the salesman about it, he said, "Didn't I show you the inspection report?"Well, no, he hadn't. Nor did he have my signature on the report in the dealership file. When I asked for some help with this since it was not disclosed, the Sales manager declined to provide any remedy. Buyer beware. Apparently it is Audi Novi practice to sell vehicles with known issues and not disclose them. I wish I had read the other 1 star reviews here because there's an obvious pattern. Now, I'm waiting for the next shoe to drop because they know things about the car I don't know, and given the way the engine failed that caused me to need it serviced, I'm suspicious whether it was just enough to cause a problem that would lead to them getting me in for service. I prepare myself for this with a purchase from an unknown individual but not a dealership.