Excellent oil change experience with new Grand Cherokee. Efficient. Done in 45 minutes. Car was…read morereturned clean and inspected This dealer is where I come for good servicr

Worst experience I've ever had at the Chrysler dealership on Farmington Hills at W. 10 Mile Road…read more I brought my vehicle to this dealership multiple times for an ongoing water leak on the driver's side. During the first visit, they replaced the door seal and told me the leak had been fixed. Unfortunately, after a few months, the leak returned every time it rained. When I took the vehicle back, I was initially given a hard time because my warranty had expired. After I contacted Stellantis Customer Care, they approved the repair, and the dealership kept my vehicle for 10 days. When I picked up my vehicle, I was shocked by the quality of the work. They had applied glue all over the door in a very sloppy manner and added foam tape along the top. It looked completely unprofessional. The very next day, it rained, and the driver's side was filled with water again. The original problem had not been fixed. I contacted the dealership, and the manager told me there wasn't much they could do and instructed me to take the vehicle to their collision shop in Walled Lake. I went there, but after inspecting the repairs, the collision shop manager told me they would not touch the vehicle because of the poor workmanship from the Farmington Hills dealership. I immediately called the dealership manager, explained what the collision shop manager had told me, and even texted him the collision manager's business card so they could speak directly. He told me he would reach out to the collision shop manager and get back to me. I never received a follow-up call, text, or any update. When I contacted him again, I was told there was still nothing they could do except remove the glue and that I would have to take my vehicle somewhere else for repairs. This entire experience has been extremely frustrating and disappointing. I expected professional repairs, especially after Stellantis Customer Care approved the repair, but instead I received poor workmanship, no lasting solution, poor communication, and no accountability. I would not recommend this dealership based on my experience.

I was starting to look for a used car. I came across one at Fox GMC and emailed my inquiry…read more Within a hour I received a video message from Tony. He had sent me a video of the car I was looking at and another one very similar. That was so helpful! My husband went to the dealership the next day to meet Tony. Tony put him in touch with Bob Schonebeck (salesman). Bob was very thoughtful, thorough, respectful, etc... my husband and I are so happy we made the drive to Fox Buick GMC! Bruce helped with the financial paperwork and everything went beyond smooth! We highly recommend them! Thank you Tony, Bob and Bruce!!!

I am extremely disappointed with Fox Buick GMC, particularly because I trusted this dealership for…read moreyears. I purchased my 2020 GMC Sierra new from a GMC dealer in Saginaw in 2020. Because I live in the Farmington area, I chose Sellers GMC--now Fox Buick GMC--for routine maintenance. It was convenient, but more importantly, I trusted the quality of their work and believed that if their technicians identified something affecting the condition or safety of my truck, they would clearly tell me. That trust has been severely damaged. On May 15, 2026, at 47,949 miles, I brought my Sierra to Fox for routine maintenance, including an oil change, tire rotation and inspection. I was told my tires were "showing wear." That was the extent of the concern communicated to me. I was not shown inspection photos/video, given detailed tread information, or made aware of any urgency. I left believing the tires were wearing and would need replacement sometime in the future. Several weeks later, I drove to Pulaski, Wisconsin. While there, a tire developed a slow leak and dropped to about 12 PSI. I went to Tires Plus in Green Bay expecting them to find a nail. Instead, they showed me the condition of all four tires. Their inspection found essentially the same uneven wear on all four: approximately 1/32" on the outside shoulder versus 5/32" through the center and inside. They recommended replacing all four tires and an alignment evaluation. I was shocked. Fox had just rotated and inspected these tires in May. After returning to Michigan, I went to Fox to understand what happened. THAT is when this became much more upsetting. Fox pulled up the records from my May 15 inspection and showed me photographs, video and some of the technician's documentation. The tire condition HAD been documented by Fox in May. I simply had never been shown those records or had the seriousness of the findings clearly conveyed to me. Fox acknowledged that the service advisor should have discussed the inspection findings with me. That is the heart of my complaint. I am NOT upset because 50,000-mile tires eventually needed replacement. Tires wear out. My concern is that Fox's own inspection documented information about my tires that I did not have, while I was told only that they were "showing wear." Had I been shown those May photos, had the findings been explained, or had I simply been told the tires required urgent attention before a long trip, I would have replaced them immediately. I certainly would not have knowingly driven hundreds of miles to Wisconsin and then back across Michigan's Upper Peninsula. I opened a case with GMC Customer Assistance. To GMC's credit, my representative has been exceptionally responsive and professional. GMC contacted Fox and told me Fox acknowledged that the inspection findings/photos may not have been reviewed with me at the May service. GMC also informed me that one of the inspection photos discussed with Fox showed exposed belts. GMC's representative specifically acknowledged that being told only "showing wear" did not convey the seriousness of the inspection findings. Fox offered tire price matching. That was never what I wanted. I purchased my replacement tires elsewhere. I wanted an explanation. What did the technician document/recommend in May? Why wasn't the seriousness communicated? Did the nearly identical uneven wear across all four tires warrant further evaluation? Where did the communication process fail, and what will prevent this from happening to another customer? Unfortunately, Fox's handling of my complaint has created ANOTHER communication problem. I personally returned to Fox. I communicated with the Service Manager. I emailed Fox management a detailed letter explaining my concerns. GMC Customer Assistance specifically asked Fox to proactively contact me. I received no meaningful response from Fox management. Most troubling, GMC Customer Assistance has now told me that THEY contacted Fox and have not received a response either. GMC has offered to help me transfer my service to another nearby GMC dealership. Think about that: my original complaint was that Fox failed to adequately communicate important inspection findings. After I raised that concern, Fox then failed to communicate with me about the complaint--and apparently hasn't responded to GMC Customer Assistance either. This was never about getting free tires. It is about SAFETY, COMMUNICATION and TRUST. I chose Sellers/Fox because I trusted them with my truck. My family has generations of loyalty to General Motors, and I had every intention of continuing with GMC and eventually purchasing another Sierra. I also expected Fox to be the dealership servicing my current truck and potentially selling me the next one. Now I am seriously questioning whether I can trust Fox with my vehicle at all. I don't expect a dealership to be perfect. Mistakes happen. What matters is how a business responds after discovering something went wrong.

I purchased a used, foreign car from MAG a little over 2 years ago and I haven't had one issue…read moresince. The car was 4 years old with 80K miles at the time of purchase. It now has closer to 87K miles on it seeing as that I only use it as a second car for light errands and city driving. The car was and is still in excellent condition. The price was very reasonable and below market rate. No shady salesman or unnecessary upselling. I would definitely go back in the future.

Gave my daughter a 2012 Was dusty and dirty…read moreAnd complained the needed an outside wash and a vacuum, before return or no deposit Quoted one price but the bill came up to almost $700 SCAMMERS!!! DO NOT GO

Good support from service and parts. Got a couple warranty works done here and pretty good…read moreexperience especially they can provide a loaner vehicle. Oil change at the back is appointment free. Takes about 2 hours. Not bad considering other dealership with appointments also take the same amount of time. About $95 for 5.4 quart of synthetic oil change. Can't comment on purchasing experience but looks like they need more affordable models like Maverick and Escape.

I set up a time to come in and test drive a truck, I came in at 5:00 like I advised the sales…read moreperson Lou. When I came in the receptionist pointed to his cubicle and said he is with a customer and to have a seat. I sat right outside of Lou's cube in the lobby. I sat and sat and Lou walked by me several times with no acknowledgment whatsoever. He was still helping a customer which is understandable however I am there to test drive a vehicle I just need a set of keys and yet you ignored me for 30 mins and never said "I will be right with you". I have no patience for poor customer service and I am not that desperate for a vehicle so I left. Very odd experience which tells me I need to go elsewhere.

The vehicle is everything they said it would be. But the service was sub standard. They make a…read morebig deal about the vending machine but apparently I'm not an important customer so I got to watch while others did it, but "oh, your car is over there in the lot. We didn't even put the floor mats in, because you don't matter to us at all" Then they submitted the license plate and didn't get the park pass, so now I have to spend 3x as much and have a stupid window sticker on my windshield. Carvana may be a good service, but the associate who was supposed to be handling my vehicle was as lame as he could be. But what should anyone expect, it's not like it's a skilled job. I wish they would hire an immigrant who is willing to work hard instead of that bubba who just wanted to go home.

I decided on a whim I wanted a new car. I had no idea what to do with my current car. was going to…read moredo $0 down so I didn't want to deal with taking it to a dealer and decided to go online for quick sales. i checked multiple marketplaces to sell private party to another person. Once I found carvana and got a price, I wasn't going bother with anything else. I filled out all the forms and paperwork online, and setup a date the day after I picked up my new car. They arrived in the window given after calling the morning of and i had a check and my car was towed away a few hours later. The process was truly amazing and easy. Of course you need to be honest about your vehicle, which I was, and everything was as easy as possible.

We bought our son's first car (used) from Tamaroff and had a great experience from top to bottom…read more Our salesperson, Mel, was extremely helpful and patient with us. Everyone treated my son like an adult / equal and explained everything clearly during the whole process. The car we came to see was as advertised, and they arranged for a test drive with no sales pressure. Negotiating a fair price was a breeze, and they even delivered the car to us with a full tank of gas. Overall, everyone we met was kind, helpful and not pushy at all. We would definitely buy from them again.

The service department was fine. The sales team? Horrible. No introduction... no handshake…read more.. didn't listen. Wanted me to look at the car on the showroom floor instead of allowing me to test drive. Then when I explained I was there for a test drive, he wanted to join me. I went elsewhere (and I've bought multiple cars from Tamaroff).