I looked for two months for the right OPTIQ. THEN I went in to order one. No sales persons on floor, so manager came to help. He convinced me to pick from finished cars in stock and I agreed, I told him EXACTLY what I wanted. I waited. Then receive a call that my car is in. BUT IT IS THE WRONG CAR!! NOT WHAT I ORDERED. Pressure time. They had to trade for the car. I gave in. NEVER HAD A PRICE UNTIL NOW. Said about $565/month. Next day, came to see the and do paperwork. Had to wait and wait to see car. LETS MAKE A DEAL AT THE DESK STARTING AT $650. I SAID NO. FINALLY GOT DOWN TO $607 MONTHLY AND I RELENTED, Got desk and the price went up to $622 and I did not catch it. Getting hot and upset. Now 5pm. went home. 30 minutes later, called the dealer and told them not to send the deal to Lansing. Dealer closed for weekend. Went back Monday and manager said too bad. Dishonest dealer. I am an 81 year old handicapped veteran, and I am stuck with the car I DID NOT WANT, at the price I did not agree to. read more

I had a truly outstanding experience at Les Stanford Cadillac. From the moment I arrived, the staff was welcoming, professional, and genuinely focused on providing great customer service. My sales consultant was knowledgeable, patient, and made the entire process smooth and stress-free. They took the time to understand exactly what I was looking for and guided me through all my options without any pressure. The dealership itself is clean, organized, and comfortable, and everyone I interacted with--from sales to finance--was friendly and transparent. I left feeling confident in my purchase and extremely satisfied with the overall service. If you're looking for a dealership that values its customers and delivers a top-tier buying experience, I highly recommend Les Stanford Cadillac. read more

My sales representative, Rochelle, is GREAT! ! Thus far, we have leased 3 vehicles from Les Stanford Cadillac, and we have been totally happy with our vehicles and our experiences, and we can't wait until it's time to lease another vehicle. Rochelle, is so awesome that she helped my husband and I to become knowledgeable and comfortable enough to lease an electric vehicle Lyriq. Yeahhhh!!!! Now I'm anxiously awaiting to lease the Optiq!!! Rochelle is just absolutely amazing. She is devoted to her customers. She listens to our needs, wants, goals, and objectives Rochelle's passion for what she does shines through! She's not only selling beautiful luxury vehicles, but she's making dreams come true! Thanks! Rochelle and Les Stanford Cadillac! My husband and I are now lifetime customers of Les Stanford Cadillacs luxury vehicles!!! Sharon & Allan Bryant read more

Working with Mr. Peter Phillips it's been a great experience. My wifes ATS cadillac coup had problems with the engine light. He helped me when I had to bring it back in cause the light kept going off. He was patient with me and when they needed to keep the vehicle for a few days he helped me establish a renter. I'm pleased as how I felt special by Mr. Phillip cause I know how difficult it can be dealing with customers and he kept on the mechanics to do a great job. read more

Les Stanford Cadillac - My wifes ATS Coup - Car Dealers Near Me - Dearborn, Michigan

Got an independent inspection of a vehicle I liked (purchashing out of state). Made an offer, didn't get a reply. Told the next day it was sold. Timeline wise it would've been nice to know so I didn't pay for a costly inspection. So if youre buying out of state or beware. Salesman is Dennis. read more

What a wonderful dealership! I got my 2021 Cadillac xt4 from here and so glad I did! My saleswoman, Michelle was fantastic, helpful, honest, sweet and knowledgeable! I highly recommend this dealership and such a great experience! read more

Les Stanford Cadillac - Car Dealers Near Me - Dearborn, Michigan

Arguably the best dealer name in the game! Les Stanford Cadillac is legit. I love their motto, "If we don't take care of you, somebody else will." I felt beyond taken care of and got a fine vehicle. Kudos and shoutout to Michelle Sladovich and staff! Once you go Cadillac, you're not going back! read more

Les Stanford Cadillac - Cadillac XT4! - Car Dealers Near Me - Dearborn, Michigan

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Just leased a 2023 Ct5 through Les Stanford. I had went to another dealership first and the service was awful and unprofessional. From my first phone call with Anne Martin, she was polite, knowledgeable and ready to help. I did the majority of my deal over the phone and text and only came to the dealership to sign the papers and pick it up. My trade in went smoothly and they gave me exactly what they quoted over the phone, sight unseen. A recall popped up between the time a report was run showing no recalls and the time of delivery so my car has to go back in before they can "deliver" it. They wanted to make it right so offered to come get my car from an hour away and leave me with a loaner and return my car back same day or give me gas to bring it in. The experience has been exceptional and I can see why people buy Cadillacs. First of many with Anne I'm sure! read more

Les Stanford Cadillac - 2023 CT5 Sport AWD - Car Dealers Near Me - Dearborn, Michigan

While to me the one in Monroe customer service is better, I am happy to recommend this place for service. I got a full synthetic oil change with Mobile 1 oil and factory spec filter for $52. That is $30-40 less than those oil change places that get you in with a coupon for lesser product and up sell you to what I got. My 2001 Saturn SL1 has 245,000 miles on it and going strong because I am careful about the basic service it requires. I have found you can trust the service since twice I told the Monroe store to check the brakes and replace if needed but was told they were still fine. Costs were comparable to non dealer places when they did replace them. You get what you pay for and with newer car prices, not having car payments for almost 10 years - that is the ultimate bargain. While EBS did worry about the age and mileage, he learned old Saturns do not die, they are murdered!! Check your oil since mine does tend to like it like you sip good whiskey, slow and steedy. read more

Les Stanford Cadillac - Look at the nice waiting room. Dealership seem to make the wait much nicer than those olden days. - Car Dealers Near Me - Dearborn, Michigan

This dealership and specifically salesman Paul Schultz are scammers. My lease ended I was attempting to buy out my lease. This process takes about 10 minutes online, however Paul offered to do me the service of handling the paperwork to retain my business. However the price he quoted me to end the lease was $500 more, for a "service fee". The service literally involves mailing a document. Had I not already called to find out my payout amount I would not have known this. I am afraid others will not do their due diligence and just let the dealership scam them out of $500. The gmac financial website is not very user friendly so people may opt to let the dealership handle the transaction, but buyer beware. read more

They were great to work with and very accommodating! Enjoy working with my two salesmen, Carlos Huerta and one of the managers there. Very nice people, and they will go out of their way to make you happy. They were quite busy! Prepare to wait a while (hours) for us that day, but it worked out. I drove away in a new Cadillac XT5 2021 for the same price I had leased my previous GMC Terrain Denali 3 years ago! read more

You guys aren't going to believe this. I called the cadillac dealer to arrange a ridefrom the airport and they told me they sold the car! $10,000 security deposit, copy of the title, purchase agreement in hand, check fedex'd from bank yesterday. Their manager's only words were "sorry" 2020 ct6 platinum blackwing I've filed a complaint with manager's AG but nothing will happen. I really didn't expect this greedy, bs treatment from a cadillac dealer. Ban les Stanford cadillac chevrolet everyone! And if you're the guy that went in this morning and offered more for the car I already bought then I hope you didn't know it was sold because karma comes around. read more

A Lincoln Escalade for a payment of $870, that includes $5000 off, in incentives. Yeah right, I'm stupid! Once again, Dearborn car dealerships have the highest prices in leases for luxury cars. The best deals can be found anywhere but Dearborn. Sales girl was on her high horse and seem to be making some condescending remarks. Someone should teach Ms. East Dearborn some manners on how to treat a customer. read more

What a terrible dealership...a warning to all who get repairs done at this dealership...DON'T!!!!!!!! First of all, the service advisor and mechanic, FALSIFIED DOCUMENTS saying I needed rotors and pads $1200, and documenting that the brakes were metal to metal and unsafe to drive. When I questioned the service advisor, he became combative, demeaning and condensending!!!!! (btw..the car only had 56,000 miles) The advisor, suggested I get a second opinion in which I did only to find out that the pads and rotors have 2-3 years left of wear..hhhmmmmmm..metal to metal???? LIARS!!! Second, they told me I needed hub/wheel bearings and I am now wondering if they did unnecessary repairs to get the warrenty money, only for them to replace this and damage the car further do to the incompetency of the mechanic and who ever else oversees their workmanship!!!!! GEORGE BROWN????? Service director...or is his job is to try and intimidate women!!!! Well, Mr. Brown..not this woman..just wondering how many people he tries to bully!!!! How many Seniors won't question them, for them to take advantage of them and charge them for unnecessary repairs!!!! They replaced the hub and wheel bearings, only to do it incorrectly, which while I was driving the bolt, which was improperly repaired, flew off and gouged out a large hole in a metal rod which could have killed me or someone else...When I discussed it GEORGE BROWN, service director...he laughed..I spoke to GEORGE BROWN multiple times and he was demeaning and condescending and verbally combative..I also called Corporate Cadillac and expressed my concerns, but GEORGE BROWN would not comply to anything but his own pride and ego!!!! I had to have the car towed to Allen Chevrolet in Monroe, who were amazing, and they reiterated that it was so dangerous to drive that I could have been killed!!!! GEORGE BROWN did not care and would not let them repair his mistake...I finally called Dan Manaci of Cadillac of Troy, where I purchased the car, and Dan, who is amazingly wonderful, talked egotistical GEORGE BROWN into letting Cadillac of Troy do the repair...the car had to be towed 60-70 miles to Troy to be repaired..It remained there for an additional 5 days on top of sitting idol for 3 weeks until GEORGE BROWN was done with his ego/pride/temper tantrum!!!! On top of all of this, GEORGE BROWN did not have a loaner and I had to borrow/rent a vehicle which cost me an additional $450 until the mistake his mechanic made!!!!!! This dealership is unprofessional from the service advisor to the service director...I would not refer the devil to this place!!!! read more

Just leased my fourth Cadillac. I would highly recommend "Michelle S". She is exceptionally friendly, personable, knowledgeable and patient. She understood my unique needs and worked out a great deal. Michelle has a lifelong customer. read more

Les Stanford Cadillac - Car Dealers Near Me - Dearborn, Michigan

It is sad to see how they do not give adequate service! One week and still without a car to drive because they did not provide me with what the contact person says if something happened to the truck and if something bothers me, it is that they are giving me long !!!!!! I have life and issues to attend to !!!!!! And here easy to wash your hands !!!!! and does not promise. What they fulfill oh specify what the contract says !!!! read more

Not willing to negotiate sales price on a AWD ATS sedan. Would not honor Family First discount flyer. Avoid.

I love this place because of MIKE KUSS. He is so nice. The first time I went to get my oil changed and service done, I requested a rental in advance and there had been none left. Mike helped me get my car done as soon as possible and was super courteous, kind, patient and understanding. 2nd time I went in (today), after Mike, Jeff Orr helped me, and he was also so polite, patient and kind. I always call back and ask a million questions and MIKE KUSS is ALWAYS so patient and never gets irritated by me. I request him as my service guy. I would recommend this to anyone! Also, ALI REDA for leases is the best too. Very professional, patient, kind, never makes you feel like you're wasting his time. read more

Brought my car in for it's first service yesterday and was treated like gold. The work was completed very quickly, and the waiting area was very comfortable. Mike was extremely helpful and​ answered all my questions fully. All in all a great first experience. read more

My first lease with Cadillac was a success with Michelle she had great customer service but the Service center was horrible. I hated it every time I had to return for oil change. My second and current lease was not successful, not a very good deal.. paying about the same in price and came out with less features. The service center again has horrible customer service even after being reported a few times. Monday service hours are 7-7 but if you call at 5 to come in after work they say they are closed for the day. My husband says unless a miracle happens, we will not be renewing for the third time. read more

HORRIBLE SERVICE. Went to return my sisters cadillac truck for her.... They sent us all the way to their body shop past telegraph. When we got to the body shop they sent us all the way back to where we were originally, which was their show room. On my way back to the showroom, I called customer service for Les Stanford Cadillac, and they told me to ask for a Michael Lowe when I got back. When I spoke to Michael Lowe he was a complete jerk!!!! Didn't help at all. It seemed like everybody was nice except the two men who I got stuck with that day. Totally unprofessional and RUDE! Personally would never ever go there or recommend that dealership to anyone. Seems to me like if youre buying a car, they respect and kiss your butt more than they do if youre returning it because that means no more payments for you! Only makes sense, complete BS. read more

I've been going to car salesperson Anne Martin For a decade. Not only is she a fabulous person, she knows all the specs of GM vehicles and helps you get the best deal. Thank you Anne Martin and Les Stanford Cadillac-Chevy. read more

This place is terrible. I had my Cadillac srx repaired there. Besides over priced like $900 for alternator that i did myself instead , the woman who represents them thru mechanic was rude and ignored my concerns because she didnt know anything she chose to avoid me until i came in person. They gave my car back w misfire in cylinder 4, shaking engine and they destroyed the hood latch. They are unprofessional and unskilled. I have learned more and fixed more in last 6 months w general repair book for my car. They need to be cleaned out ad hire new people who value their jobs and care for customers. Dont risk yer car. read more

I have a 2016 CTS, on three occasion I've come to this location for tire repair (slow leak). Each incident resulted in me being told I have a nail in tire "on the sidewall" can't be repaired 300.00 new tire....the last time I brought my car in was December 2017 again Jessica tells me I have a nail "sidewall" and I need a new tire....I asked to see my tire and the tech showed my the "shining silver nail". I told the tech that the nail look brand new not even driven on....he said "you probably just picked it up right before you got here" (Ecorse to Dearborn)Not so I had been adding air to that tire for about a month... l refuse to do ANY business at this location Ever read more

Horrible customer service, this dealer is like a group of golf buddies! Once you buy the car you are stuck with it! The service manager is pretty nice but, besides that I would say go elsewhere!! read more

Had a great experience both with Sales and the Service department. Service was quick to work though any issues I had and made sure to be responsive and proactive. Sales was very accommodating and got me an excellent deal! I worked with Michelle in sales and interacted with all members of the service dept (for warranty issues). read more