LONG ASS POST!!! But beware before ever using Ellinwood…read morePacking Plant. I have never heard a bad thing about them and was actually super excited to get our first 1/4 of a cow, my mom and step dad have used them and they produce a GREAT product, but my excitement soon turned to disappointment when I was greeted with their AWFUL customer service. Never in my life have I been spoken to like that. I'm not bashing the quality of their meats, but the quality of your product does not matter when you treat people like this! Ellinwood packing plant: your meat is ready to be picked up. (This lady is super sweet and awesome and i returned that same kindness!) Me: okay, great we will be there before the weekend to pick it up, it will likely be my boyfriend picking it up. Randy goes to pick up the meat...for Randi Sellens (person I got the cow from wasn't aware of me changing my name back to Steinle) EPP: No, we don't have anything for Randi Sellens. ..Randy then calls me so at this point I'm on the phone and hear the conversation.. Randy: what name is the meat under? Me: mine Randy: they say they don't have it under steinle or sellens. Me: try Chad or Trent EPP: yep, Trent, it's right here. (This is whose cow it was, which randy told them.) We get the meat home, NOT OURS! ‍ 8AM next morning- I call EPP. The lady who answers is less than friendly. Me: hi, this is randi sellens, I got someone else's meat and you have mine. I need this taken care of. EPP: No, you got the meat for the name given, we didn't give you the wrong meat. Me: well, you did because the name given was the fourth name we gave you AFTER YOU SAID THAT YOU DIDNT HAVE MEAT FOR THE CORRECT NAME, RANDI SELLENS. ‍ EPP: well your husband couldn't tell us whose meat he was to pick up. He stood their like a deer in headlights and when we asked him if the order was for randi sellens he told us no. He never said your name. Only Trent. Me: actually I was the one he called and I heard him tell you my name. Have your manager call me. Are you really going with the story that my "husband" doesn't know my fucking name?? Really? She then hangs up on me!!!! I call back and demand to speak with mgr. she screams "why are you doing this to me" and i say I'm not doing anything to you, if you're embarrassed for your short coming I'm sorry. (Long story short, but more arguments about the same thing) ..manager calls.. EPP M: well randi I just don't know how to handle this. Me: wow, okay, well here is what we will do I need the beef so I will come and get mine, but I'm not paying a processing fee again and should be getting a discount for what I've already paid you as this is 4 hours of driving for me. EPP M: there's just nothing we can do for that. Me: we will never use you guys again, I've fixed your problems and played manager for you because you "just don't know what to do". Him: that's okay, business is good. Then I'm on my way and call to confirm that I will be able to pick up my meat bc Trent can't meet to swap it.... EPP: well we can't take that meat back. Me: okay I will freeze it for him but I want to confirm I can come get mine. EPP: yes. Me: okay thank you EPP: be here by 1 - **click** (hung up on me) Mind you, they never once called this man to let him know what's going on, I had to call his brother get his number and do that!!! I get there... EPP: hi how can I help you? Me: I'm here to pick up Randi sellens meat. EPP: waits for customer in store to leave* -I can't believe this, your husband did not say your name. I don't know how this could happen. We asked him your name and he wouldn't give us a name and just stood there. Me: let's not fucking go there again, I was on the phone, you won't win by lying!! Now moving on go get my meat. EPP: well he wouldn't give us your name and we asked him and he said no. This is not our fault. Me: moving past this go get my fucking meat you heifer!!! I did get shitty and I wouldn't change a thing I said. This was the worst customer service I've ever had!