I have worked with Mitch at Paul's jewelers a couple of times in the past year, both to sell a…read morepiece of jewelry on consignment, and to sell pieces directly to his store. He has been extremely helpful, professional, and knowledgeable. He treated me like a valued customer from start to finish. This is a very nice store, with a beautiful selection of jewelry and friendly employees. They have recently added a small coffee shop to the store, which would make it extremely enjoyable to stop in, have a coffee, and do a little jewelry shopping!

Update: I spoke to Mitch and explained to him that it is illegal to add on services and charge the…read morecustomer without the customers knowledge and permission. (Wis Stat 100.18 bans false or deceptive sales claims. Wis Stat 100.20 empowers the state to enforce fair-dealing in commerce) Note that if a business charges more than the estimate without prior notification and approval - or overcharges beyond posted price- YOU have the right to a refund of the overcharge and in service contexts- potentially double damages in small claims court. He is now well informed so I expect this practice to stop immediately. If they break your jewelry while attempting to make a repair YOU have the right to tell them to stop and give you all the pieces so you can take it elsewhere if that is your desire. At minimum, they must call you and tell you what needs to be done, how much it will cost and get your approval before doing anything else. Mitch, maybe you should give me a call tomorrow, or now if you'd like, and you can discuss this with me professionally. I needed my wedding set sized down. It was uncomfortably too big. I was quoted $135 and a 3week wait at one place. Paul's jewelers quoted me $100 and a week turnaround at most. I go to pick-up my ring and I'm blinded by the shine! But not blinded enough because I definitely saw the $190 price on the card reader. I pushed back and the lady proceeds to say $100 for the sizing, yes. The rest is for the cleaning. I know that standard cleaning comes with jewelry repair because jewelry gets very dirty during repairs. So why am I being charged nearly double? She says it's the Rhodium coating, to make it shiny! I didn't ask for anything more than a sizing and the cleaning that comes with it. She did me a favor and gave me a discount Seriously?! So I'm not familiar with this special cleaning they did and look it up. Google ai says " Rhodium Plating: Commonly used on white gold and silver, this process involves plating the jewelry with a thin layer of rhodium--a rare, white precious metal. This gives the jewelry a bright, silvery-white look and provides a protective coating that prevents tarnish and scratches." Did I mention my ring is YELLOW GOLD? So why would someone just naturally assume to plate my yellow gold ring?! Will never step foot back there again. I'll bet Paul's spinning in his grave that this is how his business is being run! They are crooks and I'm certain that too many people fall for their BS!!

I called to have closure mechanism on a locket fixed. The very nice gentleman told me that he was…read morebusy and probably wouldn't be able to get to it, but if I stopped by, he would still take a look today. He fixed it in two minutes and told me how I could shine up my jewelry at home myself. He charged me nothing, I wish I'd had more cash to give him - what a wonderful place!

I came in here for some appraisals and interest in gold dealings. Being new to the area, I was…read moremerely getting a feel for who to do business with now that I have relocated. I have found the owner to be knowledgeable, honest, and fair- qualities that tend to be difficult to find in the industry. I will be doing future business here.

Very friendly and great service. Brought my watch in for a new battery and adjust the fit( wrist…read moregot skinnier). All done at a reasonable price. Thank you.

I shopped at shallow jewelers and had my watch fixed many times the pins would come out of my…read morestainless steel band. The last time I was there they were so rude to me I couldn't believe. I guess the 600 I spent in there store didn't mean anything they are so rude please don't buy anything from them you will regret it

I just had a link taken off of my watch band, and the watchmaker, Diego Rael, was wonderful!!!!read more

They helped resize a ring I was giving my daughter for Christmas...they finished it in time and…read moremade sure to call me. They also helped with replacing the small stones in the ring. I can't say enough on how wonderful their service is.

Scott resized rings for both my husband and me. He did a perfect job! Also, it was done in a timely…read moremanner at a fair price. Yes, I'd recommend him!

Fixed my bracelet for free! Nice place to shop Or get…read morerepairs on good jewelry. Trustworthy . Close to New Berlin even though In West Allis. I like the parking . Can park in front of store so walking minimal.

What a wonderful place to shop, A perfect place to enhance your wardrobe with their fine Jewelry,…read moretheir prices are reasonable and their jewelry is exquisite. No matter how many pieces of jewelry you own ,you can never say no to a cute pair of earrings or beautiful charm bracelet or necklace, not to mention all their beautiful rings. They have it all , and more

Had a long time favorite necklace repaired there. It was done on the spot, beautifully done and the…read morerepair was priced reasonably. Very friendly customer service. Highly recommended.

Usually, I work with Anna. I adore Anna's creativity. She has a way of discerning a client's sense…read moreof style, and then helping you to achieve your goals within your budget. J.P. Haase treats clients respectfully. They listen. They work with you to tell your story in gems.

The staff is great, but the way they do business is not. I bought a ring from them 8 years ago and…read morenever had the chance to use it. I emailed the owner and he assured me that when the time came for a new ring that I could exchange mine for the value of the ring i got it for (still have the email). When the time came around where I needed a new ring I went to exchange it and showed the email and they told me that they would exchange my ring, but it would only be worth $70. So I guess their $5,000 rings are only worth $70 and their word is for nothing. Be careful with what you buy.

Cathy Heese took care of us. She has such a warm and funny personality. Very kind and shared in our…read moreexcitement for our upcoming wedding! Walter repaired my ring...which I professionally demolished in the closet door. All that remained was a crumpled mess with a couple gems missing. I had to bend it to pry it off my finger. After Walter got to it...It looks BETTER than NEW. Just an incredible job. Extremely timely and professional. HIGHLY RECOMMEND!!! The man knows what he's doing!

The staff are friendly store is nice and I have bought jewelry here but to me there is not a big…read moreselection of kids jewelry

I have been going here for 20 years. Am I a big bling dude? No, but I do like a lil bling-bling…read morefrom time to time. I have bought several items from here and they are dear to my heart. One of them is my wife's 10 year anniversary ring. We bought this from the estate collection. Very unique and she loves it. This place is my go to for watch batteries. I recently bought a Citizens watch and I love it. No battery needed!! I liken it to a Japanese Rolex. I recommend this place to everyone that isn't pretentious. This is the working mans jewelry store. Check them out and browse around. They are very helpful and supply all types of services/wants/and jewelry needs.

Picture of my wedding band that was resized. It now sits so nice on my finger with my anniversary…read morering for our 20th. Thanks again Beth and the fabulous Goldsmith!

I extended my trip specifically for a visit to Cival, and IT WAS WORTH IT!…read more The gals have a laidback, fun vibe. They're around if you need them and will also offer to show you the piece you're looking at (instead of waiting around for you to ask). They have their jewelry production right in the back and offer to change a length/clasp/gemstone. I found an amazing vintage watch fob converted into a bracelet, but I didn't care for the chain. The gals offered me a few different vintage chain options and edited the piece on the spot! She was patient when it didn't fit and kindly added an extra link to the newly edited piece. That extra mile is what makes any business stand out from the rest, and I very much appreciated it! There were 4 different gals working and each of them were a part of my store experience. I love that vibe - a nice cross between slumber party vibe, girly pop vibe and artsy vibe. Most of their pieces are sterling silver or brass, but they have a handful of pieces in 14k and gold fill. I got a mixture of both! Their sweet spot price point is "affordable" while some pieces are definitely spendy. I've got my eye on a vintage wedding band for $3k. The store is closed on Mondays and Tuesdays! Plenty of street parking in front! Yes they have a bathroom that's roomy and clean (and chic!)

Found waaaaay too many items for me as I was Gianni g up. Christmas shopping for friends. Great…read morehandmade jewelry. Wonderful candles, too. All at reasonable prices. Service was very helpful and friendly. And- they have a shop dog! I'll be back.