Walked in because trying to order to a microphone in the drive through is no bueno. The entrance and exit doors , floors, etc are filthy. Staff (3) appears glum and disillusioned - replete with tats, sloppy clothing , and lack of any team spirit. Apparently there was a recent change of ownership. If this ----show continues in its present form, there will be another...... Will never eat there again. read more

I worked for a night off the clock because I couldn't clock in because they handle put me in their system. Went back for my second night, still couldn't clock in, refused to work off the clock and went home. Was fired 10 minutes later via text because I refused to work off the clock. Picked up a paycard almost a week ago that I was told would have my pay on it. Almost a week later and still haven't been paid, even though their payday was in September 1st. Back of the house is dirty. Fryer grease is almost black because it's never filtered. Their dishwashing process is unsanitary also. Can not recommend supporting a restaurant that does not pay their people correctly and fires people for working off the clock. read more

The Food was horrible, tasted like the grease hasnt been changed in MONTHS. The only thing good was the drinks. WE LOVE popeyes! but this location in Newburgh was horrible and the girl at the register was walking around with my husband's card after the transaction thats not professional AT ALL. read more

The doors were locked at 530? Say they are open until 10 or 11... went to the drive thru and they only take credit not cash? At 530? What is up with that? read more

to the young woman took my order through the drive-through window. You are such a breath of fresh air in these times in customer Service. Popeyes is very fortunate to have you on their team. You were cordial you were polite you were upbeat. You were kind - something don't find very often any more. So thank you you made my day. read more

The worst service ever ! They locked the doors and after 15 minutes of waiting in the Drive-Thru they said they wasn't doing it anymore . Whatever the heck that means. read more

I work for GrubHub and had to wait twenty minutes past my pickup time to receive my customers food. It was haphazardly thrown into a bag, unsealed. I was forced to get the drinks myself. No apology was offered and the girl working the front moved with zero urgency. All employees extremely rude. read more

Another excellent day of service from Muhammad. When things aren't quite right he makes them right. :)

I am a big fan of Popeyes and I really like this place, idk what the rest of the reviews have been about but we got our food quick and it was exactly what we ordered, really really acceptable service and the food was amazing. read more

The manager was an absolute disgrace at handling the problem I had with the fly stuck to my biscuit. My husband and I used to and still love their chicken sandwich but will never get another dollar from us at the Newburgh location. How can you act like it's no big deal that there was a fly stuck to the top of my biscuit out of a six pack I'd just purchased? My husband inadvertently ate one then noticed the dog gnat or whatever kind of BUG it was stuck to the butter on the next one in the box. Offered us another biscuit.. read more

The WORST fast food joint ever. Ordered through the app...said food will be ready at the counter...over 30 minutes after I ordered receipt order STILL sitting on the counter. Even when they FINALLY started filling it...still had over a 20 minute wait. The food here is NOT that good, no place is worth the wait if they are just too lazy to fill it. This will be the last time I come here. Eat here at your own risk. read more

Sunday, 9/19/21 at 6:30 pm: waited 30 minutes, then was greeted by a woman who has a speech impediment. Ordered two spicy 2 piece white combos with mashed potatoes. Having worked at a chicken restaurant when I was a kid, I know it takes about 13 minutes to fry a batch of chicken, and about 5 minutes to get it ready to fry. I got home with the right pieces in one box, but a shriveled up thigh instead of a breast in the other. All 4 pieces were so old and dried up that I went back for a refund. Another 30 minute wait in the drive through, as the dining room was closed way Ahead of closing time. Apparently, the owner is too cheap to hire competent help, as even the manager was unable to credit my card and had to give me cash. If this were the first time I'd had my order filled incorrectly or with old product, I'd have chalked it up to an anomaly. But it's very common. I love Popeye's when I get fresh chicken and prompt accurate service. But that's rarely the case at the Newburgh, In. location. I've spent my money there for the last time. If there were a way to rate this place with zero stars, I would. read more

This place by far has some of the best service and outstanding workers really enjoyed when I went here

Worst experience I've had with a fast food restaurant in ages. Waited 35 min for food, pre ordered on app. Once we got our food, things were missing and the food was RAW! When we asked for a refund they said they couldn't and sent us on our way. read more

We have been here several times. They have shorted us food almost every time. We went yesterday and was shorted out chicken strips. We live 20 minutes away. We got home to find out we were feeding 3 people with 4 pieces of chicken. There food is good but there service is terrible. There is no phone number on the receipt to call either. read more