***If you are hungry, don't bother*** The order took over an hour to be prepared before the uber driver was able to pick up. This was not the first time... I was hoping there was an improvement since the last time I came in myself for pickup. read more

POPEYE IN RANDOLPH In my opinion, the recipe has undergone a significant change, resulting in a bland and unappetizing product. The batter on the chicken is devoid of flavor, and the meat itself lacks taste. The coleslaw and mashed potatoes have also undergone a detrimental change in ingredients, which has severely impacted our dining experience. Consequently, we will not be returning to this establishment in the future. Ed read more

Ordered online around noon on a weekday; saw that they have drive-thru so selected to pick up there. The turn into the parking lot was blocked off (presumably to avoid collision with drive-thru traffic?), but there was no signs earlier to make your life easier. So either you turn way BEFORE the restaurant in hopes to get to the right lot entrance, or (per Google Maps, upon post-meal investigation) loop around till you find the correct entrance. Since the drive-thru option now went out the window, I parked (in the next lot hoping not to get towed) and walked into the restaurant, where 3 other people were waiting, everyone in the kitchen looked busy, with no one really managing the counter. There was no system; everybody was just standing around unsure who's next or who's been served or not. Got to my turn after 5+ minutes, told the lady my order # with the drive-thru mishap, so I'm now picking up in person. The counter lady spoke to her supervisor, who came over with a bored face, punched in the register to generate a receipt for the lady, and walked away. Zero greetings, zero zeal for the job. The nice lady ran about, and brought out my order after 10-ish minutes, only that it wasn't mine -- the order number was misheard. Rinse wash repeat with the bored supervisor coming over and walking away after punching out another receipt. This time my name and order was confirmed. Another 10 or so minutes later, I finally got my order. This is AN HOUR after I had initially put in the online order, drove 25 min over, and waited 30 min to receive my food. While there, me and the other two waiting customers had literally formed a support group to keep each other from pulling our respective hair. Got to my destination and opened the bag. Of course, one bag of fries and several dipping sauces which were supposed to be there, were missing. All these are reasons I regret to stay "loyal" to them instead of being tempted to try Wing Stop down a couple miles instead. Maybe I will next time. read more

Grabbed take out for dinner and wow! They're not joking when they say the seasoning is from the south. Absolutely loved the seasoning on the chicken, but it was just a tiny bit too salty for me. I had bites of their deliciously, simple coleslaw (not pictured) in between bites which was perfect. The chicken was so crispy and spiced on the outside and the meat was so tender and delicious. The biscuits were super buttery and just how I remembered them down south. Sooo tasty! The blueberry lemon fried pie?! Could eat five of these...easily. So freaking good. Crispy and flaky on the outside and the inside is just an explosion of flavor and warm gooey deliciousness. The slightly tart blueberry went perfectly with the creamy, slightly sweet lemon. AMAZING! Was so happy with our choice in coming here for a quick dinner! read more

Popeyes Louisiana Kitchen - Blueberry Lemon Cream Cheese Fried Pie - Fast Food Near Me - Randolph, Massachusetts

the food is what you'd expect, the drive thru was a bit confusing the first time i went but the service was quick and i was able get my lunch and go back to work. read more

Popeyes Louisiana Kitchen - fried and chicken sandwhich - Fast Food Near Me - Randolph, Massachusetts

Popeyes chicken is always good! You might not always get the pieces you want but the chicken is still hot, delicious and crispy.

I ordered 1/4 popcorn shrimp Diet Coke. Pretty simple, right? Wrong. They tell me to pull up and wait three minutes. 14 minutes later I walk in a female employee, could be manager, was walking out with her dinner and my shrimp, and then handed the shrimp to me. Who does that? Go somewhere else read more

when I pulled up to the drive-through, there were three cars ahead of me and it took 15 minutes for me to end up at the window just to have to wait another two minutes before they my order just to tell me they were all what I ordered so because of them not only was a from my lunch break, but I also returned still hungry. is unbelievable that this is what fast food has come to read more

Quick and filling takeout if you're looking for a filling meal. Had to try Truff and Popeyes new truffle sauce collaboration, it's delicious. The sandwich itself is the best in fast food and the truffle sauce takes it to the next level! The service was quick and the ambiance is a typical fast food shop. read more

Normally get my chicken sandwich from the Quincy Popeyes, delicious! The roll, the chicken, the pickles and mayo. Soooooo good. Was in Randolph so I stopped there. That was a mistake. The roll was a plain Hamburger roll nothing like the Quincy roll. The chicken didn't live up to what I've had in the past. Very disappointed. Skip the Randolph store. read more

Ok, you gotta take this place for what it is: a fast food joint. A Michelin star chef is not in the kitchen making your sandwich. However, Popeyes is doing something right! The chicken is delicious and has a very unique/distinct texture; plump but soft yet crunchy and very flavorful. I love it - definitely a top spot for fried chicken sandwiches! read more

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Came here at a terrible experience at the Popeyes in Brockton on Crescent Street. It was a pleasant experience. The manager was pleasant. The staff was pleasant. They had the food I wanted. I got the food I wanted within a timely manner. It was a day and night situation they really should send the staff on this restaurant to the Brockton Crescent Street restaurantto train them and show them how to treat their customers. their jobs altogether.. they just close the Crescent St., Popeyes down already!! read more

Order an 8 piece wing meal at 7:00pm. Paid for it..they give me my card back and tell me it's going to be 11 mins because they don't have any wings. Ok cool. Little annoyed just got off work but I'll wait 11 mins. 20 mins go by, I go back to the drive thru window. They tell me another 11 mins because " They didn't make enough wings !!" I'm pissed now and still waiting for a 8 piece wing!! It's been 35 mins. read more

We stopped by on a Monday night since we were so lazy to make dinner after a long day. We ordered through drive through and the male taking our order seemed like he HATED his job. He was very soft spoken and sounded like he spoke under his breath. When we asked him to repeat what he said, he sighed every time. Trust me, we wouldn't be asking you to repeat yourself if we heard you the first time. The whole point of drive through at a fast food restaurant is to order my food and receive my food quickly and accurately. We ordered two spicy chicken sandwiches, one with and one without pickles. We were given only one spicy chicken sandwich with pickles and one regular chicken sandwich with pickles. The spicy sauce was a lot darker and spicer than at other Popeyes locations. I couldn't really enjoy the spicy chicken sandwich because of how spicy it was. The fries were so cold and soggy and the biscuits were so dry and bland. Overall, I regret spending $25 on his meal. We definitely won't be coming to this Popeyes again after the lack of customer service. read more

Popeyes Louisiana Kitchen - a chicken sandwich and french fries - Fast Food Near Me - Randolph, Massachusetts

I came here on Wednesday night for drive-thru. The employee at the drive-thru was very kind and polite. He repeated our order to ensure that he entered it correctly - sure enough, everything was correct. When we got to the window, he suggested a couple dipping sauces that would pair nicely with the chicken. I ordered 6 piece chicken tenders, cajun fries, cold slaw and biscuits. The biscuits were soft and fluffy. However, the cold slaw wasn't as good as I remembered; it contained a lot of liquid and had a sour kick. read more

Popeyes Louisiana Kitchen - a box of fried chicken and french fries - Fast Food Near Me - Randolph, Massachusetts

Once in a blue moon, I crave a fried chicken sandwich and I get hopeful that Popeyes might actually get my order right. Wishful thinking. I'm one of those people that can't enjoy a burger without pickles and cheese, so I always request them. But I've never gotten them. For some reason, Popeyes thinks it's ok to slap a greasy chicken tender on a bun with nothing else. So disappointed. Writing this review so I can remind myself never to order from here again. read more

0 stars. Every time I order from here they always get it wrong. And never give me my money back. This establishment shouldn't even be run by the service they have. 0/5 0/10 0 out of anything. read more

The food is always hot and crispy, perfectly fried. The service is also great, cashiers are friendly even when very busy. Keep in mind they have been busy every time I went so order ahead online if possible. Social distancing is somewhat still enforced though most people seem to order online or through drive thru. You can't eat inside so the only choices are pick up or take out. I will always recommend ordering online because the drive-thru line is insanely long during regular meal times. If you order online you tell them when you will pick it up and just go inside and a cashier will get you your food. Keep in mind the sauce isn't free anymore (I'm not sure if it was before but we were always able to ask for sauce at the pickup of our food before). If you want sauce put it in your order or they will force you to pay extra. We haven't figured out how to order sauce with the online meals so we haven't been without the delicious sauce for a few months. That is the only reason I took away stars, I'm not sure why I am not given sauces with my meal especially when ordering a family meal. It seems like every time I get the spicy chicken or chicken sandwich it is a different level of spice so if you order spicy make sure you actually enjoy spicy food. Sometimes it has been burn my mouth off spicy and other times it is barely noticeable. read more

Popeyes Louisiana Kitchen - Cajun Fries Mashed Potatoes with Cajun Gravy Mixed Chicken (16 Pcs) Spicy Chicken Sandwich Combo - Fast Food Near Me - Randolph, Massachusetts

Dropped by to grab some chicken for the kids and was serviced by this awesome girl, which I forgot to ask for name, but she was very nice and attentive to the orders placed. Even though that location are short-staffed, she took it well with the demands from other rude customers; assuming they are better than everyone else in line and that they need to be serviced first. This employee performed her job well and went from order to order; in which is received; and fulfilled the orders. Very pleased with the outcome. I see all the negative reviews, it is YMMV...meaning it depends who service you and definitely some staff are much better than others, which those staff should take some training from this wonderful girl that serviced my order and I was satisfied! read more

Thanks for the great service deyvon! Corrected my order and made me a happy camper. Very clean establishment . read more

Advice: Go to Chick-Fil-A and STAY AWAY from this disgusting store. The staff are super slow and inattentive. Didn't offer sauces, napkin, or asked me the flavor of the chicken or what kind of drink I would like to order. They don't know what they are doing and but they keep arguing with me to push me away. They refused to have me use a coupon on the app, for 2pcs or 3pcs of chicken with a free small drink. They insisted that 2pcs means two large combo of meals, while I only need 2 or 3 pieces of chicken. They refused to sell my and it took 5 minutes to keep arguing with the staff. Neither of the staff are attentive and they insisted to charge me 14.20 dollars and threatened me to leave immediately until I finally gave up purchasing and requested for refunds. Would rather drive up 15 minutes to Brockton to get Chick-fil-A, they have more polite, friendly, and attentive staff. Never bother going to Popeyes again! Wish this disgusting store closes down sooner. read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Randolph, Massachusetts

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Service was fine. The food was okay. The Cajun rice was a bit dry with no real flavor. The fried chicken was a bit boney. It heavy breaded to cover the fact there barely, any meat on it. I wouldn't go out my way to come back read more

Popeyes Louisiana Kitchen - Fast Food Near Me - Randolph, Massachusetts

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*Very new so they're still working through a lot of the kinks. Will update as it normalizes* New year, same me! That's means I'm dieting with......fried chicken. I will admit that Popeyes always hits the spot for me when I get that delicious fried chicken. It's soooo much better than KFC. I was therefore ecstatic that a location opened up so close to me in Randolph. It is directly across from the Showcase Cinemas (hmmm...sneak in a box of fried chicken for a movie?!). There is no entrance from the main road, you have to then down the adjacent parallel streets and enter in the back. No online coupons yet, which usually provide great deals. The upfront staff and managers were all friendly and were working hard. I decided I was just in a fried chicken mood so I got the 8pc spicy mixed, no sides. Any other time and of course I'd get some cajun fries, mac n cheese, and buttery biscuit. Sometimes you may have to wait for a batch of chicken to cook, but sides are readily packed and kept warm in their styrofoam containers. My chicken really hit the spot and was consistent with how Popeyes chicken should be. I always douse my chicken in more hot sauce cause I like to feel the burn. Small area to the side with condiments, napkins, iced tea dispensers, and 1 Coca Cola freestyle machine, which will likely cause some backups when it's really busy. I've seen how those machines often break down and how slow people are to browse through the options... As of 1/4/2019, can't sit in the dining area yet and only able to order to-go orders as they're still finishing it up. Seems to be nice decor though. This location also has a drive thru, although there's a generator right by the speaker at the moment so it's difficult to hear/place an order. Overall I'll definitely be back. I hope they can get the opening kinks worked out and keep the restaurant fresh and clean - most tend to end up trashed with sticky soda and crinkled up receipts everywhere. read more

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Absolute shtshow. It's Popeyes, so I went in with low expectations... but teach your employees to have some amount of customer service abilities at all. Don't clean and fill drink equipment on the front counter. Teach them to speak and respond when spoken to by customers trying to be polite. Teach them to put the correct drink with the order, and to actually put the sauces in the order. Simply, do better. read more

It's complete garbage, they charged me for things they didn't put in the order, and it's not the first time it's happened. It's the last time I shop at this place read more

84 Mazzeo Dr, Randolph, MA 02368 This location is less than a mile from my home and I do enjoy the food. However, the service has finally pushed me to no longer go to this location. In the past 5 visits I have been shorted sauce, cookies, sauces again twice and after asking for sauces again yesterday I didn't receive my drink. I returned asking for my diet coke with no ice only to receive cherry coke. I realize this is a time in which finding workers, let alone ones striving to do a reputable job is a challenge. I also recognize the laziness in providing sauces and desserts is partially due to their being housed outside the drive-by window. But, my patience is past. I am tired of having to chase down order parts. read more

I came in to the restaurant to pick up my mobile order and waited at the pick up counter for at least 5 minutes before anyone even acknowledged my presence. I told the first employee to make eye contact with me that I was there to pick up a mobile order. She didn't say anything to me and walked away. After another five minutes, a different girl asked if I was being helped. When I repeated that I was there to pick up a mobile order, she went to the register and printed out an order slip (something the first girl should have done but didn't). Although it was not that busy and there was a full staff on duty, it took another 5 minutes for my order to be assembled. Everyone working at this store moves at a snail's pace! I grabbed my bag and rushed out because I was late picking up my children after such an unexpected wait for my food. My mistake for not checking the accuracy of the order before leaving the store. When I got home, I discovered that the order was completely screwed up. I paid for a 10 piece family meal with two large sides (mashed potatoes and green beans) but I received only 8 pieces and two small sides (one of them incorrect: beans and rice instead of green beans). I double checked the order slip that the employee was working from and my order was accurate so the employee that filled the order is either illiterate or completely inept. Either way, I received poor customer service and was ripped off! I am extremely disappointed with this Popeyes which, based on all the one start reviews here, is clearly not well managed. read more

I am currently in line at this Popeyes right now. I have been here for 24 minutes. The line hasn't moved once, I called to make sure they are open, which they are. Why is the service at this location always so poor? read more

This location has the cajun turkeys. They come completely frozen for $50. Also ordered up a spicy chicken sandwith, and a pie and biscuit combo. If you order in app for pickup "now" they don't make your order until you tell them at the counter you have a pickup order... The sandwich was amazing though. Crunchy and hot even though it had been sitting in that foil bag in their warming drawer for who knows how long. Got some hottie sauce which is basically sweet chili sauce with tobasco mixed in. It actually has a kick. Biscuit and pie were hot and amazing as well. read more

Popeye's in Randolph is not that bad to be honest. The chicken sandwich is actually the best chicken sandwich I've ever had. Waiting in long drive-thru's is not fun. Plan on wasting 15 minutes easy if you're going to get your food this way. Everyone is always pretty nice at the drive-thru and never really had any problems. I've been three times and I do not like their fries at all so I've tried other sides and the corn I got with my chicken sandwich was not even edible. We also went this past weekend and they're OUT of chicken sandwiches. How is a chicken place out of chicken sandwiches? I don't understand. read more

Can't keep up with demand. Order at drive thru but had to wait in store lol. What a joke read more

Popeyes Louisiana Kitchen - One person at register during dinner rush hour - Fast Food Near Me - Randolph, Massachusetts

I love coming to this location. The person taking the order is very polite and everything was hot and no errors on my order. I tried the strawberry pie for the first time and loved it. Thank you! read more

Would give 0 stars if possible got a Spicy sandwich and it was bitten already unbelievable read more

Popeyes Louisiana Kitchen - Bitten food - Fast Food Near Me - Randolph, Massachusetts

mad stingy, the blocked off entry is stupid. food cold. needs way more sauce on the chicken its just dry and too crunchy

Horrible experience. I was greeted by a broken glass door. Then greeted by horrible customer service by the workers. Then waited 15 minutes for a two piece combo meal. Really? That makes sense. Please stay far away from this place. It's really not worth it. read more

Popeyes Louisiana Kitchen - Broken glass door. Workers need to be a little more humble. - Fast Food Near Me - Randolph, Massachusetts

There's a pandemic. You have fried chicken uncovered and out in the open. You have an employee roaming around NOT WEARING A MASK. Are you kidding me? Nobody is saying anything to the girl while she's spends at least 10 minutes (the time I was there) in the kitchen area with no mask. Just roaming around. How many times does this happen? Why doesn't anyone say anything. Ridiculous. I went to their survey website and wrote about this and haven't heard back from anyone. Nobody said anything to her which shows me how much their employees care about sanitation. Makes me wonder what else is "unclean." I don't think I'll be back any time soon for corona chicken. read more

I'm not sure what's going on with this Popeyes but the service keeps getting worse and worse. The staff at the drive thru are not the friendliest which fine I can understand after standing on your feet all day your not in the mood but the food has been bad. I went a few weeks ago my chicken was so dry I ended up tossing some of it then yesterday i go and my biscuit is burnt. The inside was so hard and it taste burnt so I had to throw that away. Pretty disappointed. read more

Popeyes Louisiana Kitchen - Biscuit - Fast Food Near Me - Randolph, Massachusetts

I'm fairly new to going to Popeyes and I will say everything that I've ordered from them to take home has always been good, absolutely no complaints from me about that! The Staff has always been friendly when I've been there and over the course of 4 months while the Covid stuff is happening I had to use DoorDash for delivery and that has even been good with the exception of 1 time that I received something that I didn't even order for my meal, when I phoned the Restaurant the next day it was made "Good" and corrected.... I can't say anything bad from my experience, it's always been good read more

Great service Always have food ready Considering they are new, they are pretty good. read more

Still sucks. Midget wings the size of your pinky finger. Ghost pepper is a joke. No way in hell thats real ghost pepper. Look at the state of this flagship chicken sandwich. Find some employees who take a shred of pride in their work will ya? read more

Popeyes Louisiana Kitchen - Really? You people suck. - Fast Food Near Me - Randolph, Massachusetts

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