Ordered through the app for pickup and the wait was short--five minutes or less, which was a plus. However, the experience took a turn at the window. There was confusion about our order; we thought the employee said they were out of the blackened chicken tenders we ordered and offered a sandwich or wings as a substitute. We agreed to a sandwich, but halfway home, we checked the bag and found the tenders were included, along with two sandwiches, but the 4-piece mixed chicken we also ordered was missing. Either we misunderstood the employee, or they got it wrong. Either way, the mix-up left us with food we didn't fully expect. The food itself was decent but inconsistent. The chicken sandwich was crispy and flavorful, a solid hit. The blackened tenders were the highlight--juicy, nicely spicy, and packed with bold flavor. The fries, though, were lukewarm and underwhelming. The red beans and rice were just okay, lacking the rich taste they used to have. The biscuit was a letdown--small, dry, and forgettable. Overall, the quick service and some tasty items were marred by the order confusion and spotty sides. read more

Horrible service I ordered spicy chicken sandwich was just completely awful terrible not cooked and then for some odd reason it had a piece of chicken bone on the sandwich and I think that is very unacceptable it the work was just sloppy and just put things together without actually taking time with people orders and could really get someone sick with uncooked chicken if I could leave no stars I wouldn't even rate this place read more

Popeyes Louisiana Kitchen - This is the chicken sandwich that I have ordered and bit into a piece of bone - Chicken Wings Near Me - Commerce, Georgia

Absolutely awful from start to finish. Store had no boneless wings available for purchase. Chicken was not ready. Ten minute wait on chicken. Slaw was not ready or prepared. Order placed at 743pm and didn't leave store with food until 812pm. Forgot to include the sandwich that I ordered so I had to make a trip back to the store. Customer service was non existent! Complete failure. read more

Very very bland. I ordered 2 spicy breast and they were very bland. The breast was small and unseasoned. There was no spice. The mac and cheese was basically just cheese and no pasta, the sides were also very small. The biscuits had a weird sweet taste to them for some reason. Definitely not the Louisiana cooking I know. read more

I love Popeyes, but every time I go to this one, they always let me down. I was trying to give them a chance, but I'm done. They have messed up my order multiple times. The last time I had it, my boyfriend waited 15 minutes for fresh chicken. When I opened the box, the chicken was anorexic; it was baby chicken and wasn't the chicken I asked for either. DONT GO HERE!!! read more

Just straight up to the point. Shitty Service, Terrible Employees. I had to wait on my order for 30 mins. The person who was in charge of my drive thru order decided to step outside. Decided to get a refund. read more

This Popeyes location is hands-down the best Popeyes I've ever gone to. It was clean and the service was impeccable. Most Popeyes locations that I go to. I'm not very clean and the service is the worst you've ever seen. Popeyes chicken is always good even when the service is garbage, but this location is definitely, the best one I've ever been to. read more

Ordered ahead 15 minutes and they gave me the wrong order and they took it back. Gross. Still took another 10 minutes to get my food after that. Nobody else is even in here it's dead. But the second time they did get my order right and the food was hot. They did include my sauces so that's nice. Staff was nice as well. read more

20 dollars for 8 pieces of burned chicken is not acceptable. Don't worry will never come back again. A frequent visitor to Popeyes in Atlanta but this store sold me the absolute worst chicken I have ever tasted. read more

Popeyes Louisiana Kitchen - Burned chicken. - Chicken Wings Near Me - Commerce, Georgia

Came here because the losers down the street at bojangles decided to close an hour early for no reason. I came in at 8:15 and was immediately greeted with a welcome. Young kid behind the register gave the friendliest service I've had in 5 yrs anywhere. Got my order with no problem and exceptional service! read more

My husband and I stopped in today. Stephanie took our order and prepared our food. She was very pleasant and very efficient. It took 5 minutes to get our sandwiches. Very good service and good chicken. read more

This review is strictly on service/management... While sitting in line for 20 minutes, we notice almost every vehicle ahead of us was leaving. When we finally got to the ordering que, they told us it would be 30-35 minutes before chicken would be ready. Management should've sent an employee out to let people in the drive thru know they had no chicken cooked. Also, how does a chicken restaurant let this happen on a Friday night during peak dinner hours? If I ever decide to go back, I will update the food. For now, I will go to Athens Popeyes! read more

We are new in town and have ordered twice from this Popeye's. The first time I placed my order through the app, only to get there and find the store closed at 7pm. Ok, fine. The next time we again used the app and when we got our food it was a torally wrong order-only one chicken sandwich with no pickles on it, and a drink. My husband called to see if we could get it redelivered or what we could do to make it right. He was not rude AT ALL, and the manager ranted to him for a good minute then hung up in his face. Unfortunately I had to contact their corporate offices because that is a totally unacceptable way to treat anyone, let alone a paying customer. We will not be going back. I did receive a refund finally but it is a real shame that I had to go to all this trouble. read more

Another great meal tonight. Picked up the special 9 pc family meal. Chicken was hot, crispy, not greasy, cooked thru but not dry. Excellent service again. Thanks Popeyes !! read more

2 stars just cause they will fix want is wrong on your order. But i wish this popeyes turned out better because i love popeyes chicken over kfc & bojangles but this restaurant is disappointing all the time. they're out of stuff mist of the time & fried chicken doesnt taste fresh for me. read more

Went around 7:45 and they were out of a few things and all sauces. So not a great start. One of the only sides they had was mashed potatoes. We get our food, the gravy was chunky and there was a dead bug in it. I went back to them to let them know and they responded. "Let me see...oh yeah that is a bug." They offered to make something new for us, but said they were about to close and were out of more. We said no we were grossed out and didn't want anything from them again. Poor customer service. I won't be going back to any Popeyes. That was my first and last experience. read more

We were amazed! We've tried popeyes a few times and it was horrible. Since they posted new management we decided to try it again. Not only was the young man at drive thru a nice person, but their recent health score was 100. Still scared based on reviews, but oh, what a surprise when we got home. The food was hot, the chicken good sized and the rolls weren't pucks. We will go back I hope it stays this good. read more

Dined in. Came craving some good fried chicken- that's exactly what I got! Ordered a two piece combo with mashed potatoes and mac and cheese. My husband ordered a spicy chicken sandwich. They were obviously very busy in the drive thru, Mrs. Mary apologized for the wait, took our order, and managed her team well through all of the orders. Food came out quickly, and it was SO good! Also- bathrooms were clean! read more

Excellent service, nice friendly staff and food was very good! We were there at closing time but they took care of us, no issue!

If I could give zero stars, I would. This location is ALWAYS out of chicken and sandwiches. Avoid this restaurant!!!

5 stars from me! They stayed later than they were required for me to come pick up some mashed potatoes! When I got there they proceeded to give me them for free! It made my night:) read more

I visited the Commerce Popeye's restaurant on three occasions. Twice they served skimpy sized chicken tenders. They could have made up for the small size by increasing the quantity of the tenders. There was no way to bring this to the attention of management since only the drive thru service was available. If this happens again I will use the Popeye's survey to alert management. read more

Popeyes Louisiana Kitchen - These chicken tenders are undersized. They are more like chicken thins. - Chicken Wings Near Me - Commerce, Georgia

They're never open for inside dining and don't follow their listed hours of operation for the drive through. Constantly out of random menu items as well. And IF you're able to get an order through it's never right read more

This location is the worst. I have been there on 5-6 different occasions over the last few months only to find they were out of chicken. On one occasion it was 11:45 am during the week and their fryers were down, the restaurant had only been open for a month or two. Last night called to make sure they had chicken, they said yes. My wife ordered through their app and paid in advance, waited at drive through nearly 30 minutes to find they had no chicken, it was frozen she said. My wife stated that I had called and the employee said that too much time had passed from when I called (20 minutes), so I guess it was my fault. Since she had prepaid she asked for a refund and the employee said they couldn't refund. We have written to Popeyes corporate previously to complain with no response. So they obviously don't care. The most poorly managed fast food restaurant on the planet. Don't waste your time, no chicken is that good. We will NEVER eat at Popeyes again, regardless of location. read more

We have tried this location 4 times. First time they had a hand written sign up that said we only have sandwiches and coleslaw available. Second time was cash only(not terrible but still) they had loud music playing from a speaker and you couldn't even hear the drive thru worker. Third time they only had spicy strips but the service was good. Then today we tried ordering a plain sandwich Lady said she was sorry they are premade we can't do that .. when did Popeyes starting doing premade sandwiches.. This location is a joke and really gives popeyes a bad name.. which is sad because they seem to always be busy We won't be coming back for a 5th visit read more

This place is ZERO stars! First, we waited nearly one HOUR between the drive thru to receiving our food. Second, the excuse we received is they had to cook our food fresh because they ran out. Our food was NOT fresh. It was COLD. Third, we ordered red beans and rice, and there were 4 beans in a container of rice in one, and 6 beans in the other. Yes, we counted. The chicken sandwich was NOT juicy. It was dry, overcooked, and cold. Not fresh. After we had paid, we waited THIRTY (yes, 30) minutes to receive our food. Even after complaining, they said, "We got busy and ran out of food. We had to cook more." Ummm, y'all were busy when we got there. They asked us to pull forward as they cooked our shrimp order. We got LITERALLY a handful of shrimp that would take less than 3 minutes to cook. Do not go here. I'm not saying that Popeyes is bad; I'm saying that the Commerce/Banks Crossing Popeyes is terrible! Their excuse? "We're under-staffed." Yeah? So is everyone else, but they're treating their customers better and making eatable food! Avoid this place!! read more

No one ever answers the to-go line, yet the dining room is closed. Look around at the business around town and follow suit.

Wanted to try this new location but every time we have tried to go in the doors are locked when it clearly states on the outside sign dining room open. I called and the girl gave some excuse about have 3 people working that's a crap excuse you can serve both with that amount of people. They just could care less no wonder they don't have any business. Absolutely won't be trying a 3rd time. I will be going to chick fla from now on and arbys read more

I love Popeyes but this location is causing me to hate Popeyes. Went on 3 different occasions and everytime its a problem. 1st instance I ordered a #11 Popcorn Shrimp and the biscuit and shrimp was cold. Asked for owner number but didn't get it. 2nd instance I ordered the same meal and biscuit cold and hard. I'm like dang all I want is good hot food that my money has paid for. 3rd instance was lastnight around 9.22 p.m.. All the light were on but no one answered the drive thru so I called. No one answered the phone. Sign states they close at 10 p.m. so I had time. 3 cars in the parking lot but no one to take my order. Why Popeyes why..... read more

My experience seems to be the same that others have also had. I waited for this location to open and had high hopes. It has never lived up to the other Popeyes that I have eaten at. Several times I have ordered and after sitting in line and driving home (I have yet to be able to dine in) I would open the bag only to see small pieces of chicken and half filled side dishes. Today... for the 2nd time they have run out of chicken. Not, "we need to cook some", but "we don't have any". How does a chicken restaurant not have chicken at 6pm? I sat in line 20 mins only to be told that they are out of chicken. How about having someone come out and tell everyone in the line that they were out of chicken and maybe put a sign up on one of the 10 "yard signs" they have out by the drive thru. I guess this Popeyes is what is keeping Bojangles open down the street. At this point tear the building down and make a bigger parking lot for Culver's next door. Or hire whoever is managing the Chic Fil A down the street. From the time I pulled in to the drive thru until I pulled out on 441 was less than 10 mins AND THEY HAD CHICKEN! read more

We have been to this location 4 times in the past 2 weeks and we have been told they are out of Chicken Fingers, Chicken Sandwiches, Green Beans and Mashed Potatoes. I also order grilled tenders and was told it would be 15 minutes or longer. The name on the sign says "Chicken" how do you not have "chicken" if this is what you specialize in. It appears that they have a management issue for a new location!!!! read more

This was a waste of money the girl running the drive thru got order wrong 3 times before she got it right got 2 orders of chicken tenders and both was over cooked to the point kids wouldn't eat them won't be back read more