I wanted to be thrilled about this chicken sandwich. I've been told for years to try Popeyes and I finally did. The chicken sandwich was moist and juice, but bland. People really talked up Popeyes. There was no kick or spice to their classic sandwich. The service is awful starting with drive thru service needing to be ordered inside. Once inside workers were unorganized and not being friendly with each other. read more

Popeyes Louisiana Kitchen - Classic Chicken Sandwich - Chicken Wings Near Me - Akron, Ohio

Every time you go to the one on Arlington rd they are so slow. They are so unorganized that they basically close the restaurant during shift change. Why haven't they closed this one down yet? read more

Disgusting ppl who work here I must say, this establishment needs a rework. Staffing , Ambiance, location, management, etc.. Especially staffing, the workers here are absolutely bad read more

After my son placed an order on the app and showed up to pick up his order, there was a handwritten note on the door stating they were closed. He said it appeared like the staff was sitting inside, possibly with friends sitting at tables and eating. I hope they were enjoying the food he purchased. He called. The person on the phone said they were closed. He wanted to know why they take online orders if they are closed. He was told to cancel the order on the app. There is no option to cancel. He asked for the corporate office, corporate phone number and they wouldn't give him anything. So basically they are stealing from their customers. After coming on here and reading that this has been going on for at least 5 years - I can't believe the owner of this business is still getting away with his employees doing this. Probably needs more reports to the BBB. We'll NEVER go to this location again. If I could rate a ZERO it still wouldn't be low enough. read more

First time ordering from this Popeyes and they didn't send me what I ordered they sent what they wanted. I ordered white meat chicken they sent me dark meat and an order of rice and a dab of red beans. I will never order at this restaurant or recommend it to anybody else. read more

What a shame that an enterprise that could give Chik-fil-a a run for their money has declined so fiercely. This part of town has had its problems which likely have ruined this location. I feel bad for the folks working there. The eating area has been converted into an ad hoc storeroom and the entire site just isn't pleasant. Some employees nice, some not. Corporate should seize the opportunity and either revamp this spot or better yet relocate and give the franchisee a fresh start and the local customers a better, safer experience. They deserve that. Do the right thing Popeyes. BTW, the food fine. read more

Worst Popeyes ever! The employees don't care about anything. The blackened chicken was tougher than jerky and completely inedible. The drinks taste like they don't clean their machine and they're likely not cleaning their ice machine either. They either forget your sauce or give you a single one which isn't enough for the chicken strips. Just don't go here. You'll definitely be disappointed. read more

If I could give them zero starts I would this place never fails to fuck everything up missing food, gave me the wrong sandwich & drinks, my beans and rice was 99% rice. I'm not sure if there was even chicken in my chicken or just breading like this place should be shut down and don't even get me started on the people that work there. read more

Popeyes Louisiana Kitchen - "Chicken" tenders - Chicken Wings Near Me - Akron, Ohio

Popeyes is great but how rude are these employees, my wife's never eaten here before and I was wanting her to try it out, the lady at the drive through is having a full on conversation with her co workers and yelling at my wife because she has our order wrong. Why can't people just be respectful. It's like the get a check to disrespect... we're good on that. Just another business that will probably go under. read more

Ordered over the website like they told me too over the phone. Went there to pick up my order and they told me my food was already picked up by door dash but I didn't order it through DoorDash. They then said they had 3 orders stolen today. So I asked if there was anything to do and thankfully they gave me the answer to refund it through online but I asked if I could just reorder my order there and just repay it and they said they don't do that? Like how are you going to say you're a food place when we can't even order the food there? They made it sound like I have to order it online for someone to steal it. Never coming back. read more

Ordered on Mobil app. Had to sit in drive through line for 45 minutes to pick up the order. App says they bring it out. That was a lie. WTF!? read more

The food was delicious and the new wings are now my favorite wings. The staff working there were quick efficient and polite. Overall the whole experience was amazing. read more

The food was not good like it was in the past and the prices were higher and it took forever to get the food

This is my 2nd review. Laziest Popeyes on the face of the earth. This lady just sat in my face and said there's no more chicken with a full line of people behind me and told that to everyone else why they stood back there on their phones. Everyone needs to be fired even the Manager for letting this happen. read more

The cashier is a racists.Stood in front counter for 20 min.just to order.people came in behind me and she waited on them before me.Im white.

All these reviews must be fake. I've had an outstanding experience every time that I've gone to this location. Popeyes has some great food and I've never been disappointed. Employees are also super pleasant here. read more

Never open on time. Never got chicken. How the hell you suppose to he a chicken spot but don't have chicken sandwich? And it's always "cash only". Y'all stealin the money and aint re-uppin on the chicken read more

You place an order online you don't get your food They keep your money With no customer service or anybody to handle the grievance so you're out your money you got no food we have no way to talk to anybody terrible terrible corporate structure. Granted I love the food but I can't deal with that I waited in line for 45 minutes to have people cut in front of me nobody answers the door their dining rooms close I placed an online order not a cheap one either no way getting it I left the restaurant no way to communicate with anybody. read more

Half-hour wait in drive through. We get to the window and witnessed person filling bags wiping her sweat with her ungloved hand, no mask or hairnet/hat. She was handling everyone's food. The window cashier wipes her nose with her bare fingers and turns to me for payment. She sees my credit card and states they only take cash. I drove off without food (no way were we going to eat the germ infested food) or paying. Absolutely worst place I wasted over half an hour trapped in the drive through lane. Many years in Kentucky with wonderful Popeys eateries and we can't find a single good one in Cleveland or Akron. read more

I will say that this store clearly has staffing issues, there were only two workers in the store. However, that does not excuse how poor the experience was. The person wasn't even considerate enough to turn off their music when we pulled up to the window, so of course she was going "uh", "what was that?", and so on and took over five minutes to order two combos, one of which, she didn't ask what drink we wanted with it. She gave us the same drink as the first meal and the person it went to didn't like it. Furthermore, they shut off their doordash even though it doesn't appear to be busy. Corporate needs to get in there and fix it. read more

1200 ARLINGTON RD, AKRON, OHIO I placed my $20 order via the Popeye App, when we arrived at this restaurant only 10 minutes later, the facility was LIGHTS OFF/CLOSED!!! Furthermore, after I spotted an employee inside, I knocked on the door to attract her attention. Once she finally turned around, I motioned for her to come to the door, which she obviously reluctantly did. I explained that we had just used the app! She stated "Well, we're closed" I asked, "What about my order?" and she responded: "You'll have to go to the app and just cancel it". Which of course, there is no option to do via your app. We had driven for well over an hour and we were hungry and tired from a day of moving. I would like a complete refund (at least)! I feel we deserve some additional compensation. We have enjoyed Popeye's Louisiana Chicken for many years and have eaten it often, and despite the fact that this location is less than 2 miles from my son's new residence; we plan to NEVER frequent this restaurant ever again. We heard from new neighbors, that this franchise does NOT represent the high quality and great customer service that we are used to. It's a shame and a huge disappointment. I hope to hear from you very soon. Christine read more

Delicious fried chicken and southern sides. Mac and cheese, biscuits, can't go wrong. Seating area limited but they have a drive through. Located near traffic light so you can get out easily no matter which direction you are going. read more

Popeyes Louisiana Kitchen - Two piece chicken, Mac and cheese, biscuit. - Chicken Wings Near Me - Akron, Ohio

If you actually get food it always tastes great. However, getting food is no guarantee. You can't just order and expect to get food. You might, you might not. That sounds crazy but it's true. You'll have to experience it for yourself. Wait in drive through for maybe 4 cars thinking it at take 15-30 minutes. Wrong. At least an hour for 4 cars. Then when it's your turn to order there's always a chance no one ever gets on the speaker and takes your order. 30 minutes later you just have to drive away. Place an online order and wait outside patiently. There is a real good chance it never comes. There is 100% no chance you can get anyone's attention inside. An experience like no where I've ever been. I'll stop in every few months thinking things have improved but it's the same EVERY time. read more

Food is always great but service is God-awful. Don't go planning on waiting in line for less than 45 minutes. We visit at least once every two weeks and the place is consistently short staffed. If you're looking for actual FAST food, drive 15 minutes down the road to chick fil a. read more

Service was absolutely HORRIBLE! waited nearly a hour or more just to order AND get my food. the workers was not wearing masks, they didn't care at all told me to pull up for my order and 4 cars behind me got food before me! Trash location the food tasted like i got it from a trash can. read more

Horrible service. Gave me the wrong drink, and just okay food. Even worse service when you are white.

I'm sitting in line in the drive thru after ordering 12 minutes ago. My total should be 22.00, he quoted me $4.00. Only 1 car has moved in the last 15 minutes and I'm number 4. Horrific because there's no way to exit the line once in it. Come on. How can the manager expect any customers to return? I'm now on 20 minutes of my break...I won't make it back... read more

Worst service in the world. Ordered 3 number 3'a white spicy and was told they don't sell choline that I had to order combos with dark meat. I asked how many pieces of white they only had 2 pieces at 1130 in the my. read more

I sat at the drive thru speaker waiting to order for 20 minutes and the girl didn't turn off her headset so you could hear her yelling at her employees for "being so high they couldn't see straight" and on top of that they gave me the wrong order.... pretty embarrassing read more

My 19 year old son ordered a strawberry lemonade with his sandwich the other night and when he took a sip of it, he could clearly taste alcohol. When he handed it back to the employee to make him a new one he could hear the kitchen staff laughing about it. These employees are serving alcohol to minors as a prank and are clearly drinking on the job as well. I don't know how this business is still standing after all the negative experiences people have had. I hope management takes action before someone gets sued for serving alcohol to minors. read more

With the chicken sandwich being the flagship of this brand, I ask why are there never any available at this establishment. I literally pulled up to the drive through, was able to see the previous order of a chicken sandwich before it left the screen only to be told that there were none left! I really hate having this restaurant sooo close to home and not being able to enjoy it. read more

Terrible service. They made us wait 30 minutes for our food just for it to be completely wrong. They are rude here as wel

Service is terrible. Went around 5 pm. Waiting about 40 minutes. They were out of chicken sandwiches. And after we finally ordered was when we were informed they take cash only. read more

Extreamly slow service on a Sunday afternoon. Got here at 4:50 they told me chicken will be up in 20mins. Now they're telling me another 20 mins. Ugh they need to hire more kitchen staff. read more

This is the absolute worst fast food restaurant on earth. Service is insanely slow. Always out of chicken sandwiches. The fries I had were like eating Lear there. Apparently the management does not care about anything when it comes to it's customers. I have finally decided to never return to this store. read more

The service was terrible. We waited in the drive through service line for over 30 minutes with 5 vehicles ahead of us. We were told the spicy chicken wasn't ready yet when ordering. We received our order and made the mistake of not checking for the biscuits that went with the meal before leaving the window. The biscuits were missing and the mashed potatoes were small instead large sides. We contacted corporate about the missing items and this is the response; Case # 57LFNG Dear David Boggs; Thank you for contacting us at Popeyes. We sincerely apologize for the unsatisfactory service that you experienced at our 1200 S Arlington St Akron, Ohio 44306 - USA location and thank you for taking the time to alert us of your concerns. We take feedback of this nature very seriously and will be addressing this with the location that you visited. It is our hope that you will give us another opportunity to provide you with both fantastic service and great food in the future. Sincerely, Popeyes Guest Services Our reply; Case # 57LFNG Thank you very much for your response. Unfortunately, your response is unsatisfactory, because it does nothing to replace the items which were missing from our meal. Therefore, we are posting both of our responses to this matter on social media, with the recommendation that everyone avoid your establishment. We are ashamed of Popeyes for lack of a satisfactory response. We will be seeking service at your competitors in the area; Louisiana Famous Fried Chicken, White House Chicken, and KFC. Look for our social media replies! _______ We won't be going to Popeyes at their Akron location in the future. read more

My order was hot and fresh. The employees were courteous, friendly and took time to make sure my order was correct. I was NOT charged for sauce packages like at other locations (Macedonia). I will make this location my new go to for a chicken sandwich. Thank you!! read more

Went there and didn't have sandwiches, tenders or nuggets. what do you even have at this point . Last time I went there they only took cash. Do they even want my money read more

This place sucks ass! We went through the drive through and after 20 minutes of waiting they said they were closed for a shit change. (At 3pm, middle of day!) we waited in parking lot for 30 minutes and saw someone so inside and get food. So we went inside to see a disgusting restaurant that looks like it has not been swept or cleaned in a decade. Saw at least 6 workers and probably 100 pieces of chicken inside. Then a worker walked over and rudely said "we closed". How is an establishment going to pick and choose what customer they want to help and just decide to tell other they are closed. Very disappointed and will not be back!!! read more

Absolutely terrible this is the fourth time I've went there in the past two weeks and try to get a chicken sandwich and they tell me they do not have them the staff is rude the inside of the restaurant is extremely dirty you can tell nobody wants to work there or give you any service they just don't want to make the food you can't be a Popeyes Louisiana kitchen and advertise chicken sandwiches and I have any two straight weeks in a row absolutely a palled with the customer service definitely not gonna try my luck again read more