Norm's Mobile Service has done work for my mom and before that my dad many times over the years…read more They have serviced and/or inspected our family furnace, hot water tank, and oil tank multiple times. In contrast to some other companies around Nanaimo, they are courteous, reliable, knowledgeable, and most of all honest. Carson doesn't try to sell her things she doesn't need and stands behind his work. Based on experience, I have been shocked at the number of shady operators in Nanaimo who have tried to rip off seniors like my mom. Thankfully, Norm's Mobile Service is one of the good guys. 100 percent thumbs up.

I had called this company at least five times to fix Toilet valves, Taps and tub valves. Yes, they…read morecame out and fast fixed the problem. They gave me bills of two to $300 each time. Each time it was a different plumber, older guys that looked like they were experienced and honest. Now I wonder about that. I had to call him twice for one toilet to come out the second time and twice for a shower to come out a second time to fix the leak They just fixed weeks earlier. I figured it was the luck of the draw all my stuff was leaking until I found out why. The valves were leaking because the pressure reducing valve leading into the house was blown and the was 120 psi pressure instead of the normal 50 to 65 psi pressure. Not one guy from Norm's checked the pressure of the water coming into the house, would've found out the pressure reducing valve was blown, causing all these leaks. Apparently, these valves should be tested every 3 to 5 years and replaced if they're leaking. I did not know this because I come from a part of the country that do not use pressure reducing valves. I Called ServiceXCEL once and they spotted the problem right off the bat and brought it to my attention

Liked Andy. Installed a ductless split for us. Solid work ethic. hardworking, professional and…read moreknows what he is doing. Thanks

Had a nasty bathroom issue that needed an expert! Called Dylan and he got the problem figured out…read moreright away. My wife and I own several rental units in the area and we shall be using Dylan again. Quality work at a price that is not through the roof!!

From the owner: Residential and commercial plumbing, heating, hvac and gas fitting for . Solutions that make sense…read morefor people that matter.Contact us today for a free estimate

Jay is very professional & considerate. Calls and lets you know when he's coming. He also lets me…read moreknow what he is doing on the heat pump. Jay also shows me how to work the Thermostat when I forget. I can't say how much I appreciate this company and their service. Marilyn Smith Lantzville

Replaced a very old heating fuel furnace that was at it's "end of life" with a new gas furnace…read more Received a quote from Angelo less than 3 hours from his visit. Becky at the office, answered a few questions and altered our order to include a programmable thermostat with no problems. Sent updated information, and confirmed the install twice, at time of order, and again the day before. Their friendly crew were on time, paid attention to details, kept me informed as the install was happening, answered all questions. They double and triple checked the install. Checked the registers. Insured the gas stove was operating fine before wrapping things up, as the gas was shut off to run a new gas line. Removed the fuel line, shut off the fuel from the old tank and capped it as well. Ran through the thermostat settings. Cleaned up everything and used drop cloths. Place heats quickly, fan is much quieter and can actually be set to lower speeds if desired. The programmable thermostat helps reduce heating costs. So far, I am quite pleased and toasty warm. If I don't update this review, the furnace if working fine. ;)

Oceanside gas and vent was supposed to show up today at 12:30. We arranged to leave work to be at…read moreour house at 12. They showed up at 11:30 and refused to return. We phoned them and they were unprofessional and unwilling to fix the problem that they created. Very disappointing.

Fast, friendly, great price!…read more Very communicative, explained everything that would need to be done, how it would be done and how much it would cost. I can't remember if the quote was the exact end price, but if it wasn't, it was very close. Highly recommend for your plumbing needs!

Great knowledge and fantastic service. Reasonable considering all the advantages he brings. We…read morecould not be happier with the service and help we received from Shawn Shawn also installed a system so we can monitor water flow when we are away.

JT Heating came in this morning to clean and service the fireplace and furnace. Darnell arrived in…read morethe time slot we were given when we booked and was very professional and thorough. Happy with this company and will use again in the future.

Buyer beware of Customer Service…read more We had a power outage on October 13, 2020, and when the power came back on our heat pump did not. My husband called JT Total Heating and told Val on the phone about our issue and the reply "we didn't install it". He said yes, we bought it and it was installed two years ago by you. She told him she would talk to someone and get back to us. I called back over two hours later as we hadn't heard from anyone and there's no heat in the house. The call was answered by Val who took the original call. There was absolutely no customer service from Val, all I heard were excuses coming that she couldn't get a hold of anyone and that we are in a pandemic so it will be two weeks before someone could come because service calls now are booking into February with all the snowbirds staying in town. My husband asked if they have anyone that deals with urgent calls like this she said no because they don't deal with emergencies and we are not considered one since we have a fire place and there are worse people out there in need. The fire place does not heat the house I told her. She told me to go somewhere else so I did and got superb service. JT Total Heating has lost two customers and I will continue to tell people how terrible their service is. I will letting different social media channels know about my experience with JT Total Heating. Typical small owned store with crappy customer service after they do the job.

We knew we needed a new furnace when we bought our house a few months ago and also wanted to add a…read moreheat pump. We did some research and got 3 quotes from local companies that all have very good reputations. We decided to go with Servicexcel even though their quote was about $800 more than the others. The main reason we went with Servicexel is that they quoted on higher quality equipment and their system designer took the time to explain why, in plain simple language. Plus the equipment they quoted on have a better and longer warranty. After they provided the quote, they were very quick to answer all our questions. The ladies that answer the phones were very knowledgeable and prompt to help however they could. They also took the extra step to arrange for the rebates that we qualified for. Once they started to do the install, the technicians both were very knowledgeable and able to explain what they were doing and were very efficient. It was not the easiest install (due to the cramped and awkward furnace room and crawlspace), but these two technicians took it all and made it look much easier than I thought it would be. During the install they were very good at keeping the area clean and went through the whole area afterwards to vacuum up and make sure everything was back to normal. I would highly recommend Servicexcel and their dedicated employees to anyone that needs any type of HVAC service or replacement.

Just had our furnace serviced and couldn't be happier with their work and courteous behaviour…read more Helped us out with checking on warranty for problems we were having and phoned us right back . We are very pleased with company and employee and would recommend them. Thank you for taking the worry out of our hands