I have so many of comments to say. I cannot possibly get them all out . I hope to reach the owner of the establishment very soon.
To start, I've been a customer for a few years now .I'm not homeless or the undesirable as I have felt for the ones that have been there and even myself at many times. To the owners or hiring managers, I do understand you hire ex-convicts which is a good gesture on your part and whether you seem to be trying to help those who are seeking employment or they are ex-cons and are trying to get employment but as you hire those individuals you need to realize that maybe those individuals are not customer service oriented people. So as I've stated before I've been a customer for few years now and the ones that you have hired to be your representatives have been very disrespectful . Now if I was a business owner it couldn't just be about getting an employee. It would be about getting the best customer service for my business, no matter what kind of business . I would want the best or at least people who have respect and can adapt to all types of people , and represent my company to the max. That I could trust and be the first impression of my business but also a first line of who the people see and The first impression that they will have and leave your store with. Its understandable you're going to have different kind of people there whether they're homeless, black white , Mexican , homeless, rich etc. Just every kind of people , but there are people that come from work maybe driving home or they live in Chandler or Mesa. but the workers that you have there I can name about four of them that treat customers with the most disrespect I've ever seen in my life and I understand that they deal with homeless people and disrespectful people ,rude and its everyday I get that but some of the ex convicts and the kids of the ones that work for your Mexican food restaurant are so disrespectful and condescending there's not even a word to describe it. If you could be a fly on the wall and only see how they are day in and day out to your customers you would probably not keep them there . You gave them a little bit of authority and they completely took advantage of it . It makes your business look despicable. They all need to be humbled. I've heard while I'm in line from other customers that have threatened your reps because they were so rude to them and the customer was fed up with the representative because they were treating them like trash that the customer was fed up with it. Your employees make it where I never want to go back ever! I have nothing good to say about your store at times it's the closest store to me and I go to it because of that reason only . Not because of your people or the kind of items you sell. I've heard so much of the same responses from other customers so maybe you should re- consider either re-hiring other people or maybe training those that you have whether they're ex-cons or who ever. because they need to realize this is not prison and that people in life and the differet ethnics or race and what they have ,not one person is the same . So even if your employees are having a bad day they do not have the right to take it out on a customer nor do they have the right to treat people like they are crap. That's it! not ever ! Remind and teach the employees this is not mommy's business or where they can get a free job from and treat people like crap maybe you have issues from being picked on as a kid treat people like you want to be treated even if they piss you off you still treat them as if they're human beings that's it. This is the nicest way I could say it. You will have less and less business the more you keep these guys there and like I said if you want to teach them get them some kind of class some kind of people skills that would be for the best if you plan to expand in the world of business or to keep going with your businesses. I have spoken to a couple of your employees I've spoken to employees that are very awesome that are very professional those are the kind. I understand there's people that come and customers that are disrespecti I get that but I've worked in a business where you're going to have all kinds and you adapt to that situation not just assume that each customer is going to be disrespectful. maybe that customer has had a bad day too . Do not treat every customer as if they are the same do not disrespect them. Do no say mean or horrible things to them or about a person's clothing or smells. Treat EVERYONE the way you would want to be treated. They should deal with each situation and treat and speak to people with respect.. PERIOD. Until this changes I will only speak of my experience and others experiences that we've had there and I will not be returning until the owner managers whoever that may be changes to the environment to make it more comfortable for me and others as a consumer read more
