Funny how only the unhappy people leave a review. I'm not a reviewer but after reading the one…read morestars I just figured that those Karens always leave a one star review no matter what. I have lived in the neighborhood for 13 years and started coming here as soon as they opened. I only smoke hookah once in a while so I only visit the store about twice a year but they have never been anything but very pleasant with me and my husband.

Excellent customer service didn't make us feel rushed answered all my questions and a lot of great…read moreproducts

I live downtown. I am not homeless. I am disabled my left leg is amputated and I have a red…read moremobility chair. I am saying this so that the owners will know its me. They do not know my name however i purchase cigarettes (by the carton or pack) incense etc., I spend a lot of money in this shop. Now they are hiring the rudest most disrespectful people to represent them. I am a customer and when I make a purchase do not assume anything about me. I have earned an associate degree at 66 yrs old - with that being said my mind is clearly intact and I can count up to ten (lol) I will be going elsewhere for my smoking needs. Also if I just get a book of matches learn to say thank you and show some type of respect.

I bought two of the 2bfancy off Brand geek bars. One went from 100-75 in a day then 75 to 0 the…read morenext. And the other is doing the same. I expressed that to the lady i called. She told me that she was aware of the pens being defective and having a low life but STILL was going to sell them and wasn't going to fix the issue. No refund was provided. No pens were provided. I'm out of $76 for NOTHING. she told me they are only $24 so I want to know how I spent $76.

This place is my go to. Little spot with absolutely everything you could need from a great…read moreselection of beer, wine, seltzer's, as well as whatever you might need to have to smoke and vape. Huge selection of disposables, great snacks, and fun stuff like socks, scents. all around neighborhood favorite of mine.

talk about customer service and a whole f@ckin' lot more!!! 5 3/4th stars!!! it's very common these…read moredays to just feel like another number or at circle k close by like a bother to even be a customer those who live in this area understand what i'm talking about when it comes to the older heavyset short white haired csr over at the k-circle "in-convenient" 19th&osborn shop...anyway, after only a handful of visits these brothers welcomed me like i was norm in cheer's! they remembered my preferred way of slow suicide cigarettes and that was the true american commerce paramount treatment in my book! feel welcome and know that you may have to wait in a 3 maybe 4 customer line but ur humble attitude and patience goes far with the professional on the other side of the harms way glass!!!

Everytime i go in there Trish is always there with a smile and ready to help, and she puts up with…read moremy dumb humor, Thank you Trish

As far as service goes, they're phenomenal. Very kind staff. Selection is fantastic as well…read more Pricing is reasonable and if you buy a lot they'll work with you. ONLY reason I'm giving a 3 star vs a 5 is on Thursday and Sat the their opening time is subjective. Door and website says 730. Every other day besides those two are 730. I come daily and myself and other customers are always waiting on Thursday till 8-815

If there is a minus zeros I will give this shop as a bad customer service very very rude owner that…read morelady she's so rude. The price is so high. It's a rip off. Customer feels like not welcome and I will never go back to this shop.

I've only stopped in a couple times but ever since I've gone once I can't help but keep coming…read moreback. They have really great prices honestly, and a very large selection of different glass products, smoking accessories, and of course E cigs which they are super helpful on recommendations. I'm pretty picky and normally i don't like any vape flavor but somehow they always find one I like. I think it's a husband and wife duo that own it and they're literally both so cool. I love this place, and I'm so surprised more people haven't reviewed it!

BE AWARE! This smoke shop picks and chooses when to tax you on items. I have been coming to this…read moresmoke shop for a long time and today was charged a completely different price and I stated did you guys go up on prices he said no it's been the same and I said it hasn't because I come here all the time. He stated then everyone else didn't charge you for taxes but I am. BBB complaint will be filed. Yuck!

I'm heading in tonight for my second trip, last time was about a year ago. It's quite a drive for…read moreme at about 40 min otherwise I'd go way more. My first experience was treated well. I was an undecided, no-knowledge shopper looking for a water apparatus for my grown son. It was his first... with accessories (!). I didn't want to spend over a certain amount, and told the helper(s) as I wandered aimlessly looking at everything. They have a LOT of items! This is by far the DisneyLand of SmokeShop Accessories for (adults ;) I even picked up my favorite Clipper lighters at checkout that look like zig-zags. They weren't bad at $2 a piece (beats the $3+ lighters at gas stations!) By the time I made my decision... naturally I wanted to see ten different ones behind the counter only to ask "what do you think??" He was great...gave me his opinion and even picked one lower than my budget.. so I got a grinder and extra accessories to go along, Then I tipped him. I'm aware that if I'm high maintenance and they are kind, they earned it. The place was busy at 7 pm on a week day, we spent a couple hundred in all. There were at least 5 employees with customers consistently. The place does well. I've moved and my son's piece got broken so it's time for a new one! Plus I just want to go back.. it was fun :). Hoping they are as kind this time around. I will update for sure and take pics :)

If I could give this place zero stars, I would. Based purely on the customer service…read more The cashier's are insulting, even when you are polite. They act like the fact that you are shopping at their store, it gives them a right to belittle you. What's with that? I have also heard them making racist comments. I'm never going to shop here again, because I am tired of the abuse.

Alejandra working the drive- thru provided excellent customer service. She was friendly,…read moreprofessional, and got my order out quickly. Really appreciate the fast service and positive attitude definitely a great experience!

Sold me expired e juice. Guy was nice, but took me for 15 on that. Not returning and not…read morerecommending

Been coming here for a few years and a few days ago they sold me a burnt vape he wouldn't even…read moreexchange it out horrible fucking customer service I've gave this place so much money never again !!!! I've never been to a smoke shop got a burnt vape and not exchanged out mind you I opened in the store and tried it smfh yall deserve a lawsuit !