John came out very fast to give us an estimate on a heater replacement after the ice-storm…read more The heater was replaced and a by-pass installed. Very professional and fast. Will definitely call again if we have pool repair needs!

I don't know how their pool cleaning is but their drivers like to pull out in front of people and…read more ​then hit their brakes I was coming from Burnet into lampasas just before the high school and one of their trucks pulled out right in front of me luckily I had enough room to get over cuz he pulled out and hit his brakes you can't pull out and hit your brakes whenever you got traffic coming to you doing 55 or 60

Smooth transaction and speedy service!!…read more They did a great job replacing our pool light. All throughout the process they provided quick replies to our messages and always directly answered our questions. I also appreciated that they provided us with additional options to work within our budget. Provided requested services within the week. We are very pleased with the repair they made on our pool.

Darrin removed the water heater and installed an erosion feeder. The cost was reasonable, the…read moreservice was prompt, and Darrin took his time to explain the changes he made and instruct me on how to use the erosion feeder. I will definitely hire A&B Pools for my next repair.

I cannot say enough good things about Jay and this company. Probably one of the best service…read moreexperiences I've ever had. Communication was clear, frequent, and always helpful. 10/10 would recommend!

I have a 10-year-old Master Spa that needed a new cover, a new cover lifter, and some jets…read morereplaced. Their team arrived on-time and got the job done perfectly with a high degree of professionalism. I highly recommend this company for your hot tub maintenance and repair needs.

Every time I have called Tyler and team, they have helped me so much. I've gone through many pool…read morecompanies, but these guys are my pool pros FOREVER. Nicest guy ever, Nathaniel, took much time today to teach me how to backwash because my husband is down with broken ribs. What an exceptional human this guy is. Thank you, Nathaniel!

Can not find the location We followed Google and Apple Maps. Each took us to private homesread more

Called on Monday couldn't seem to get a day/time confirmed as we headed toward end of week. Answers…read morephone calls, has friendly manner, and gives hope but no commitments and also no text replies. I would've appreciated follow up even if it was to say I can't take on another customer or can't get to you for two weeks. At least then I'd know my options on how to proceed and when to be home. --- Finally got a last minute text and he showed up and got the job done.

We had our sand filter crack during the recent freeze. Called Allen and he came by on a Sunday to…read morecheck it out. He secured the new filter and other materials Monday morning and had me up and running a few days later. Fair pricing and great communication throughout the process. I recommend LNH to anyone who needs pool service.

DO NOT HIRE THIS COMPANY. They talk a good talk but do not live up to their promise of an…read more"exceptional customer experience, "it will be anything but. Do not expect a timely return of your emails or calls. If you call their office, the guy that answers will consistently say he hasn't seen them. If you ask him to have them return your call forget getting it. They will take money from you, and if you ask for a refund, expect not to get it without a fight. This company does not have the logistical and financial ability to provide the services they pretend to be able to. Additionally, they will not follow simple instructions i.e. don't drive your equipment on the driveway. Started dealing with them in February and fired them at the beginning of last month after they did just that. Don't have anything to show but ruts in the yard from them getting their skid loader stuck and marks on my driveway. They have still not apologized for their failure to follow my instructions not to drive anything on the driveway. They are blaming me for getting their skid loader stuck after they chose to bring it out on a day when it was pouring rain when previously they used a forecast of rain as an excuse for not coming out. AGAIN, DO NOT WASTE YOU TIME AND MONEY ON THIS COMPANY, YOU WILL REGRET IT.

We were hoping to have the perfect pool by the summer. This is what we were guaranteed by the…read moreParks. Our contract was signed in January and the pool arrived in March. We are no further along now than we were then. They have falsified dates several times of when they will be out to complete the project. When I called today (from a different number so they would answer) I was told they were finishing a project in Lubbock. According to Jim Adams (San Juan rep), Texas Cool Pools does not service that area. Dean stated they would be at our house the middle of April and this did not happen. Eric then stated in writing they would be out between May 18th and 31st and that did not happen. A friend called today and spoke with Marie about getting a new pool. She was told 8-12 weeks for the pool to be delivered and 30-45 to complete it. They are continuing to intentionally fraud people. If you are deciding which pool builder to go with, I would not choose this company. If you have recently signed a contract in the last few months, there is a good chance they were not truthful about any aspect of the process and time it will take to complete it. I have attached a picture of our pool...they simply turned it upside down in our yard.

I feel like they are really trying but they just can't get it together. I've had to go around them…read moreseveral times to get the manufacturer of the spa cover involved. The first time was a gasket that came off the first time I used the cover. Paradise tried to tell me I would have to pay. I contacted the manufacturer and miraculously it was indeed covered under warranty. The hydraulics on the cover were troublesome from the very start. Service tech said the install team did it wrong. Supposedly fixed it but it was still difficult to operate. Came out again and tech found incorrectly sized hydraulics. By this time the lift is starting to warp and buckle the swim spa panels. Tech tries to tell me that is normal because the mounting screws have no place to go on the spa frame. I'm thinking that is not acceptable and email the manufacturer and service manager. No response for weeks and weeks. A follow up call to the service dept and the manager agrees that doesn't look normal. Tech comes out again and says the same thing. Now it's a discussion between cover manufacturer, swim spa manufacturer and Paradise. I deeply regret not looking at the reviews before this purchase!!!!

Let us warn you about Paradas Spas & Outdoor Living. I bought this spa from someone named Vince,…read morewho almost broke his neck getting all the paperwork signed, because I was putting 50% down - afterwards, I never heard a single solitary word or phone call from him. Thankfully, a logistics company named We-Gotchu Logistics and Tanner, owner, saved the day. I had to order a crane so that we could take it over a privacy fence. I did all this on my own, except for Tanner, who made an exception to put me first in line and specifically gave me a time he would be here, so as not to run up my bill with the crane company. He did just that and more. Since we never heard from Vince after he finished the paperwork on the Spa and collected his money, I would say service after the sale is zero. Don't take any chances with Vince or Paradise Spas.

Fred has been amazing in our build. He has answered all of our questions and really been on top of…read moreour project. We are close to the finish line thanks to Fred after a rain delay we are back on schedule!!

Loved the build process and the pool was great for about 2 years.... Now the pool is starting to…read morefail from a shotty subcontractor premier used to build the pool - specifically the concrete etc. the pool now has ASR (concrete cancer). Thought oh great!! Total bummer but PPAS gave us a wonderful warranty and all will be fixed and made right. PPAS filed the insurance claim which they said their insurance company denied for me and countless others and they were headed to litigation to resolve this. PPAS was great about monthly communication up until Nov 2025 and they have gone completely silent. Have no idea what's going on at this stage, pool looks terrible and is losing water. I just really would like an update as to what's going on at this stage and our pool repaired so we as a family can get back to enjoying it. Until PPAS starts honoring their warranties I'd highly HIGHLY suggest to stay away and seek out other pool builders

Put in a dog door and did a great job! Recommend an installation method and it worked out great.read more

Final product is a bit disappointing - main sliding door kinda takes effort to move. After initial…read moreinstallation door would get in a bind. They attempted to fix it but it still has some sort of resistance