Been shopping here for several years, with the help of staff I have learned a great deal about my…read morepool. This family owned business has earned my respect and my 5 star review.€

My Mom went to Ultra Modern West to buy a pump for her swimming pool…read more July 31, 2024 Superflo Pum 979.99 The Saleman was very rude and acted like he did not want to help her. After a few times my Mom telling him what she wanted he finally pulled himself together and proceeded to help her with the order.

i was very happy using ultra-modern pool and patio their staff is very kind friendly, and the…read moreservice techs are all very knowledgeable and have saved me a lot of money I have nothing bad to say about them I am very pleased with them

Not impressed with their "after the sale" customer service. Bought a new Hotsprings Spa in March…read moreand the front panel was damaged in shipping so they did a warranty and order a new one. A few weeks later they called to say it was in and I could come pick it up. I've been to the East store 3 times over several weeks time and every time they say it's at the West store, I live East side and got my tub there and told them I didn't want to drive across town to get it. Each time they said they would transfer it to the East store. Last time in I told them they can just deliver it sine they can'tseem to get their act together. It's.been almost another week now and still haven't heard anything. I'm sure I'll have to contact them again. Very poor customer service...its like once they sold me the tub it's a very low priority to take care of it. I wouldn't buy another one there.

Updating my review from 31 May as the problem is now resolved with a replacement unit after a 14…read moremonth ordeal. I'm grateful that Ultra Modern corrected the problem, but they cannot expect any future business or recommendation.

From the owner: When it Calls for Fun, Call Ultra Modern Pool & Patio…read more Ultra Modern Pool & Patio's mission: To improve the lives of our customers and their loved ones by providing them great products, great service and great fun while maintaining our core values of integrity, honesty and trust so as to build lifetime relationships. Our broad range of products help families feel better, be healthier and have fun together. We find solutions to your water care concerns and suggest custom water care programs to fit your lifestyle.