Owning a hot tub is a lot more work than you think it is. It's not rocket science by any means. But…read moreit's not just this glorious no-maintenance-required just-hop-right-in-whenever amenity. Let me preface this with-- I have never been good at chemistry. (It is safe to say, I will never excel at chemistry.) To recap. The saga that has been my hot tub threw us down a rabbit hole of 1. flat work being done, 2. electrical being installed-- and then 3. an insane amount of chemicals being bought. There's pH increaser... and of course pH decreaser. We have bromine tablets and shock. There's testing trips. And a buttload more I don't even know... Originally, I was like-- eh, let's pop on Amazon and get some stuff. Well that quickly resulted in so many questions. We soon realized we required someone to help tell us exactly what we needed to do and how to do it. Alas, Blue Lagoon Pool & Spa. Located conveniently on the Coralville Strip. We went in and said we have this hot tub. They said... you need this. Away we went. Then a few days later we tested it and the levels weren't ideal-- we called. They said you need to do this. We did that... another few days later we test again. UGH. So we bring in a sample to Blue Lagoon Pool & Spa. We get a print out of what is up-- and a step by step plan on how to rectify it. Additional chemicals are bought. Boom. It is a work in progress. But having a local brick and mortar and ACTUAL PEOPLE to come to when we have no flipping idea what is going on with our hot tub is invaluable! The staff is knowledgable and friendly. There is a dog in the store, often, named Clover. Chemicals seem appropriately priced (though-- again, owning a hot tub requires a lot of them. It can get a bit pricey.) My only qualm is their hours are a bit hit or miss, especially on weekends. Just be sure to call ahead! Come give Clover some belly rubs and get your hot tub pristine wit the experts at Blue Lagoon Pool & Spa.

Always pleasant and helpful. I take my water to be tested and using the chemicals they carry, my…read morepool has never looked so good. I will never use anything other than what they suggest ever again.

My pool experience was a pleasant surprise. From the very first meeting with Ryan Wolfe to discuss…read more'maybe' putting in a pool to the final completion, Ryan and Ben, who oversaw the construction phase of the process, kept the whole project on time and well managed. And they managed to keep me informed and under control despite numerous unforeseen weather delays.

Excellent experience with this company. Communication was fast and always friendly. Information was…read morealways given on what was going on. We were very impressed with Premier Pools. Highly recommend. Thanks to Aaron and Ryan for a great experience

One of the worst managers I have ever dealt with. Constantly telling you one thing and not…read morefollowing through then getting mad at you the customer when they are caught in a lie. Pool was to be installed in 2023 and now late Spring of 2024 still no pool. He said he was going to pull the permit and after many lies previously, I called to verify this was done and of course it was not. Randy ( the manager) said I had no f'ing business calling to see if a permit was pulled on my house. He then said he was not installing my pool and keeping my deposit. After a lot of yelling back and forth he finally gave in. I had heard many bad things about him but being a friend of my dad I thought things would go well. I was wrong. I do not know how this person still has a job after seeing how he treated me and hearing from many other people how badly he treated them. I would definitely find someone else to do business with that you can trust. This is not your guy.

Well I needed a part for a sauna. Although these folks are distributors for the brand of sauna they…read moreoffered no assistance in helping find the part. Very poor customer service.

Blue Lagoon Pool and Spa is AMAZING! Their staff is very knowledgeable and helpful and guess what,…read moresuper nice and friendly on top of that. I had used another pool company for 20+ years and the customer service became so horrible that I switched. I was advised to use products in my pool that I didn't need and basically threatened to have services I didn't need in order for them to service my pool. When I switched to Blue Lagoon, Breanna got me started on a product called Supreme plus. This has been AMAZING. My water is crystal clear and so easy to balance. I'm using less chemicals than ever. I used to add PH+ about every 3 days, now it is about every 3 weeks if even that. Their team is so knowledgeable about how to deal with any issue that arises. I have a creek in my bad yard, so mustard algae likes to find its way in my pool on the backs of frogs and other creatures that come visiting. In less than 12 hours after putting in the chemicals they recommended, GONE! I used to be forced by the other company to allow them to open my pool if I wanted them to service my pool in other ways and after they opened it would take me 10-14 days to have my pool clear and clean and fully balanced - NOT ANYMORE. It used to be so cloudy when I opened. This is the 3rd year I've opened myself and each year it is easier and easier thanks to Supreme Plus. This year, I opened and I could see the bottom of my pool the day we took the winter cover off and 12 hours later (after vacuuming it) it was swim ready. Thanks to my use of Supreme Plus, I added the standard quart of Polyquat (algaecide) upon opening, but I didn't need to add any other chemicals to my pool except chlorine - all the other chemicals were perfectly balanced. Their customer service is A+++ and their knowledge has helped save me time, headaches and money. I highly recommend them to anyone who has a pool or hot tube. They will not steer you wrong and you will be so glad you entrusted your pool to them. Best of all, they are kind and helpful.

Great company for hot tubs. Great service. We recently got a new cover for our tub (Calder spa from…read morethem) and it has a newer and much nicer material and so light it's ridiculous!

We just had the best customer service experience with Cody DeBoe at The Great Escape! What a…read morepleasure it was to work with him on our purchase!! He was professional, knowledgeable, kind, patient and so helpful with us while we went back and forth on our purchase trying to decide on what we really wanted, he helped us in every step of the way to make sure we got exactly what we would be happy with. The Great Escape is lucky to have Cody as an employee! Thanks again, Cody!

The delivery men Bill and Billy were excellent, hard working, extremely knowledgeable and even went…read moreabove and beyond to complete their profession. I highly recommend them for delivery

Hands down the best and most reliable pool company in the area…read more Like many others in 2020, we decided to get a pool and reached out to many companies. We were on three lists; one backed out, one said he'd start in a month then disappeared, only Royal Pools consistently under-promised and over-delivered on every commitment. Yes, Joe is a bit opinionated, but it's because they have a proven process and they know what they're doing. This is a professional family-owned and managed business. Follow their advice, use their recommended subs and you'll be golden. Even though the temps are falling, our pool is set at 85 and is glorious even in mid-October!

My wife and I were interested in putting in an in ground pool. We went to the spring home builders…read moreshow and spoke with a number of local pool installers. They mostly ignored us and acted as if we were not worth their time. I was then given the name of Royale Pools by a co-worker who said that he had heard good things about them and that they had been in business for quite a few years. Once we gave them a call we knew they were the one. They treated us with respect and set up a meeting with us to find out what we were looking for, not trying to over sell us on something we didn't want or need. In fact they actually tried to under sell us a little. Once we had agreed upon everything we set a schedule and they followed thru on every date, promise, and aspect of installation. When the installation was completed they made sure to spend one on one time with us to understand the care and up keep on the pool. I am constantly running to their shop to have them run water checks and get their advice. They have very accommodating and friendly to us and always offered outstanding service I would highly recommend this company if you are planning on putting in a pool. I can not say enough good things about them.