Cancel

Open app

Search

Pool Envy

3.2 (5 reviews)
Closed • 9:00 am - 5:00 pm

Services - Pool Envy

Fireplace cleaning

Fire heating system conversion

Fire heating system inspection

12 More Services

Fire heating system installation

Fire heating system repair

Fireplace installation

Fireplace insert installation

Landscape construction or installation

Landscape maintenance

Greenscape construction

Pool installation

Fireplace repair

Fireplace insert repair

Tree care services

Tree planting

Pool Envy Photos

You might also consider

Recommended Reviews - Pool Envy

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration
Photo of Jeff
0
1
0

5 months ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Tammy P.

Tammy P.

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Helpful 2
Thanks 1
Love this 0
Oh no 0

Ask the Community - Pool Envy

You might also consider

Verify this business for free

People searched for Pool & Hot Tub Service 260 times last month within 25 miles of this business.

Verify this business

Fireside Concepts - The Enthusiast Fire Table with Wood Stave Top

Fireside Concepts

(6 reviews)

Here is my Google review to which a response was provided:…read more I called to ask for assistance identifying the manufacturer of my electric fireplace insert and was told this company didn't offer technical support for anything they didn't install. I replied, "I'm not looking for technical support; just some assistance with a search." As requested by the lady (??), I provided the model# and was put on hold. Another lady (??) came back on the line and began berating me and told me I was being rude to the other lady (??). Neither of them were helpful in any way; they, obviously, couldn't be bothered to help anyone who wasn't an existing customer. The response from the "President" is fraught with LIES!! I didn't say they 'should' be able to help me, I said I thought with them being in the industry they would have better resources to provide assistance. When the "President" got on the phone I told her I had already given the Model # to the other person. That is when SHE told me I had been rude to the first person and told me she thought it best I go find my answers somewhere else. Luckily I was able to find a much NICER reception to the same query at Fireplace Place!! They took less than 30 minutes to get me the information I needed. They got a 5-STAR review for GOOD customer service even though I'm not a customer of their's......EITHER!! ***************************************************************** The "PRESIDENT'S" VERY inaccurate response to my GOOGLE post: I'm sorry that you contacted us for assistance with a fireplace that you purchased elsewhere and we were unable to take care of you in the manner in which you saw fit. You called in and reached our office assistant. You asked if we could look up a brand of a fireplace that you owned. Our office assistant asked if it was something you purchased from Fireside Concepts so we could look up your account and locate the model and manufacturer of the unit. You advised her that you did not purchase it from us and stated that we should (NOT WHAT I SAID) be able to help you because we are a fireplace company. She stated that we don't typically provide any (TECHNICAL) support for fireplaces we didn't install. We do this for several reasons, including liability and the fact that we are a for profit company. She said she'd see what she could find out and transferred the call to me (the President). I answered the line and asked what I could do to help you. After three (I was only asked ONCE and told them I had already given the model# to the other person) attempts to get your model number to assist, I felt it best to end the call. At every turn you did not want to provide me with the information to help you but instead, you wanted to tell me about how you felt we were not taking care of you. Every request (ONLY ONE REQUEST WAS MADE) was met with a disgruntled comment (LIE, LIE, LIE) and wasn't productive. I stated that it was best that you look elsewhere for the information and hung up the phone.

I cannot say enough good things about Fireplace Concepts - The ladies who work here have the BEST…read morecustomer service skills and are incredibly knowledgeable about the merchandise. We bought a fireplace insert and logs here - It looks amazing and the price was right around what we found online. Selection, price, fantastic people - You can't go wrong supporting this local business!

Pool Envy - poolservice - Updated May 2026

Loading...
Loading...
Loading...