Ed, I just wanted to…read moresend you a note of thanks. Your team at Hot Tub Outlet is great. From the experience in the showroom, to my many calls with questions, and the installation. Everything was done just as I expected. I will definitely recommend your store to anyone I know looking for a spa. Jim F

This family, owned and operated, business is awesome. The guys that came out were friendly and…read moreknowledgable. They wasted no time accurately diagnosing the problem with my hot tub. They provided me with a detailed list of exactly the parts necessary to repair my unit. When the parts came in, I rescheduled an appointment, and the same guys arrived to fix the tub. At that point, they informed me that there was now a problem with a leaking pump motor. Again, they provided me with a detailed invoice. I am currently waiting on the parts to arrive. Thankfully, I was given the opportunity to speak with the owner. A first class gentleman. Turns out that one of the repair men is the owner's son. Obviouly, the companies run by an excellent business man and also father; as his son was a top-notch repairmen. There's a company closer to me (4 miles) that I didn't hire, because they told me a few things that weren't true (a fucking liar) I am much better off with the Hot Tub Outlet. Needless to say, I give them, my business, and recommendation. Do not waste time calling another hot tub company, even though they maybe closer.

Spa Service was recommended by my local pool store for a leak in my hot tub. After leaving a…read moremessage, they called back immediately and scheduled a visit soon after. Jon was the tech, he called when they said he would, he showed up on time. Polite, friendly, professional, knowledgeable and WAY more reasonably priced than the other companies I called. He fixed the leak, offered some spa advice, and cleaned up after. Highly recommend!

Shawn from Spa Service has been to my place twice to service my old Catalina spa. The second time…read morewas because, based on his first performance, I insisted that he return if at all possible for the next call. If you watch the man work, its immediately clear that he knows what he is doing. And even though that knowledge and skill is how he makes his living, he was very good about answering questions I had; and even providing tips that would ensure that I would need his services less! I found his honesty and helpfulness refreshing, and after three years since his last visit, I'm hoping I can reach him again to fix a difficult-to-service leak. PS- I wrote this review for two reasons: 1.) because I was that satisfied by Spa Service's performance, and 2.) because the poor review from the Veterinarian below, in particular, annoyed me. It never ceases to amaze me how people can make emergencies of their own 'needs', but not feel a sense of urgency to pay the person that fixes the problem. To then have the audacity to give the business a bad review is shameful. Keep up the good work Spa Services, and give Shawn a raise--lol!

I booked this company at the beginning of the year after discovering a tear in my pool liner. I…read morepaid a 10% deposit to reserve an April installation date. Unfortunately, communication was poor from the start. It often took days to receive a response, and my installation date was pushed back multiple times. When he finally arrived, it was late in the afternoon with no prior communication. At that point, he said additional work needed to be done to the pool that had never been discussed beforehand. My husband told him that if the job was more than he wanted to take on, we would hire another company. Instead, he said he could make it work. He removed the old liner and left it in the middle of my yard. He then installed the new liner without properly leveling the pool bottom or removing rocks and debris. Before leaving, he placed a vacuum in the pool and told me it needed to stay for a few hours. He said he would return the next day to remove the vacuum, cut in the liner, and finish the installation. I pointed out several large wrinkles in the liner, and he assured me they would be corrected when he came back. He never returned. I reached out multiple times with no response. I had already paid the 10% deposit plus $800 in cash. When I finally did hear from him, there was always another reason he couldn't come back: his truck had broken down, he didn't have help, or the weather wasn't cooperating. Eventually, my husband had to finish the installation himself so our kids could use the pool for the summer. The liner still has numerous wrinkles, and we found sharp spots on the pool bottom that we had to correct ourselves to avoid damaging the new liner. I contacted him one last time asking him to either return and fix the installation or provide a refund. I never received a response. Based on my experience, I cannot recommend this company. Poor communication, an incomplete installation, and a complete lack of follow-through left us finishing the job ourselves after paying for professional installation.

Absolute nightmare to deal with…read more Save yourself the frustration and hire someone else. I spent weeks preparing my entire pool site myself. I had the area leveled, patio blocks installed, the base prepared, the ladder assembled, and everything ready for installation. Before all of that, John quoted me $1,450 to install my 21-foot Verona pool. Since he lives about an hour away, I tried to be respectful of his time. I repeatedly offered to FaceTime or talk on the phone so we could go over every detail before he made the drive. I even offered a 50% cash deposit and to pay the balance the same day the work was completed. Instead of communicating professionally, he became difficult to reach, ignored calls, and after everything was already prepared, suddenly wanted $2,000 instead of the price we had previously discussed. During our conversation, he hung up on me. What bothered me even more than the price increase was the complete lack of professionalism and respect. Good contractors communicate with their customers. They don't disappear, change pricing at the last minute, or hang up on people who are trying to hire them. I was ready to pay in cash, ready to start immediately, and treated him with respect from beginning to end. Unfortunately, I did not receive that same respect in return. Based on my experience, I would not recommend doing business with him.

Affordable Pools Inc did a great job tiling our pool, thanks guys! I would recommend to any one.read more

From the owner: Affordable Pools Inc provides you quality custom built fiberglass pools. If you can design it, we…read morecan build it. Our state of the art process allows you to design the pool of your own imagination and have us build it, any size any shape, on site. Need your Pool's Leak Fixed? Cracked Cement that needs to be sealed? Pool starting to show its age? We can convert that old cement pool and vinyl liner to Fiberglass. We can create a custom logo for your business or family. Our restoration includes the state of the art epoxy which currently is the worlds strongest pool solution. Let us restore your pool to its full potential again.

Called sailor pool and spa to ask if they could help me with my jetted bath tub that had mold on…read morethe jets. Rachel got back to me within 24 hours and connected me with one of their experts names Sean. Sean was extremely kind and gave me some advice over the phone free of charge since it was an easy fix for me to do at home. The fix worked and was very much appreciated! Seems like the business is very customer oriented, friendly, and professional!

They sold me an auxiliary pump that they told me I needed for over $500 plus labor when it was $149…read moreonline for the same pump. Also during the install of the pump, they only put back 2 of the 4 bolts that hold the pump down - they said I didn't need 4 apparently they were difficily to access. Furthermore, they left 3 screws that held the cover on sticking out not tightened. Based on that, the service they provided made me question their workmanship and integrity. I feel that they took advantage of me. Would not ever use them again !!

Sold us a cover brace for a hot tub in a water damaged box, said if there was a problem, no problem…read moreto return- We could not use it because of location of tub- never attached it or used. I returned the product and the gentleman behind the desk took it back and said Charlie would call to refund- Charlie has not called us back and when we went in to try and get refund Charlie said he will have to check with distributor. Still no call back or refund- dishonest.

Our hot tub stopped heating in sub-zero weather and we needed service fast. Hot Tubs Plus sent…read moretheir service man out to inspect. He is Jeffrey Phillips, maybe. He seems to claim several names, Jeffery Anderson at times. Probably both fake. He said that we needed a new heater. So I paid him in advance for the heater as well as for that days service call. He subsequently blew off TWO following appointments without calling to let me know why or when he would actually be back to install the heater I paid for. So on top of everything else this cost me, I lost two days pay waiting at home for him for no good reason. He surely could have picked up the phone to release me from this unnecessary waiting game but chose to leave me hanging interminably instead. All this time I had space heaters on my tub, hoping it did not freeze up which would destroy it. When he finally did show up to install the heater, I had told him in advance not to wake me up until he had the job done. When he woke me up he told me that I owed $355.00 for that days labor. I trusted it was true and paid him as I had not idea how long he had been working. Later, I checked my security cams and discovered that it took him under 30 minutes. Since when do hot tub techs make $700 per hour? Knowing that this is an unreasonable amount to pay for hot tub service I contacted the store. Charlie the owner of the store, who had previously told me that he had personally trained the technician to work for him, told me that he was not responsible for what I was charged and it was none of his business! Really? So, even though the tech was trained at the store, and sent to me by the store, they claim to be...not responsible? That about sums it up. Avoid!

Rude , non responsive And been waiting on his follow up and…read morehe totally hung up on me and stopped answering after If there's less than one star i would out June 2022