TL;DR: Terrible food, terrible service, and chased by our absent waiter through the airport because…read morehe wanted a tip.
I try, generally speaking, to avoid leaving negative reviews, but my experience at this restaurant was wild enough that I feel compelled to share.
My party and I were seated and promptly ignored for 20 minutes. Not a single person on staff would look at us, and to the point where we almost left the restaurant. When our waiter finally took our order, we were on the verge of getting up to go, but decided to stay since we were being helped.
My travel companion ordered the Vegan Burger (described as a patty made of pea and garbanzo beans) and I ordered the guacamole burger. We made a point of showing exactly what on the menu we wanted.
The food arrived and the order was wrong. They did not bring the vegan burger; they brought a giant portobello mushroom on a bun. My guacamole burger was inedible - hard and dry with more mozzarella cheese on top than guacamole (truly, a disgusting amount of cheese). Both came with curly fries and, I kid you not, we each received maybe 10 broken pieces of curly fry per-plate. Each burger was just under $20 USD.
Since neither my travel partner nor I are the type to complain at a restaurant, we decided to take the L and get our check without finishing the food. However, our server disappeared immediately after our food was left, did not check in a single time, and was gone for around half an hour. We could not get anyone else's attention to get our check so we finally walked up to the counter after around 30 minutes and asked to pay. A man who was not our server helped us pay and, for the first time in my life, I did not leave a tip (I will reiterate that our server spoke to us exactly one time in the span of an hour, and it was to take our order).
We left the eatery and walked to the other end of the terminal when I got a tap on the shoulder. Our waiter (who could not be bothered to speak to us while we were in the restaurant) chased us to the other end of the terminal to demand tip! We said no and explained why and kept walking.
I have never in my life experienced anything in any eatery (fast food restaurants included) like this. I want to be clear that I have NEVER not tipped - I am a 20% tipper across the board at restaurants, coffee shops, etc., even when the service is shoddy or the food isn't great - but with so many compounding factors and the audacity of our server to leave his job and chase us through Terminal 2, I can say confidently that this was the worst food experience of my life.