Setting the initial appointment was easy. Dr. Birch was very knowledgeable, pleasant, and had a…read moregood sense of humor. He was direct and to the point, which I appreciated. He took the time to carefully and clearly explain all the options. The Kahului office was clean, conveniently located, and easy to access with parking right out front. That's where the good experience ended. Dealing with the support staff to get my prescription filled was a total nightmare. I provided them with the contact information for my pharmacy and was told at checkout that they would send the prescription electronically. I called the pharmacy the next day to confirm. The prescription was not sent in. I called Dr. Birch's office and was told by a sweet support staff the pharmacy was not in their system, and she had to ask her manager to add it. I asked her to call me to confirm when the prescription was sent in. Several days went by with no call. I called the pharmacy. The prescription was not sent in. I called Dr. Birch's office again and spoke to the same sweet support staff who checked and said it was faxed the day before and, oh but wait, it did not go through. No one called me to notify my. No one called the pharmacy to check the fax number. They simply did not follow up at all until I called. The support staff checked the fax number with me, which is on the pharmacy's website, and they had one digit of the number incorrect. I was told the prescription would be faxed in that day. The next day I called the pharmacy and they did receive the prescription, but it was for the wrong amount. The prescription wasn't sold in the quantity ordered on the fax, so they pharmacy couldn't fill it. It only comes in one size. The next day I called Dr. Birch's office again and a different support staff answered, who transferred me to another staff. I think her name was Angie. I explained that the prescription they sent in was for the incorrect quantity. With all the delays filling it I expressed my concern on timely refills as it's required use was 9 months and they only prescribed enough for 10 days - 20 if I used it once a day instead of twice a day as prescribed. She was extremely rude and sassy. She stated, "So, you want me to tell Dr. Birch..." inserting my concerns in a rude way. She was not the least apologetic for all the mistakes. She blamed me for them faxing it to the wrong number. She didn't acknowledge that they wrote the Rx for the wrong quantity, so the pharmacy could not fill it. The patient should not have to do so much leg work to fill a prescription. While Dr. Birch was kind and respectful, his support staff was the exact opposite. There was no excuse for Angie's sass and rudeness. She should be fired. It's such a shame... if it wasn't for her, Dr. Birch would be 5 stars. She ruins his whole practice. I know mistakes happen and was tolerant until I spoke to Angie. I opted to keep treating with the over-the-counter medication.

Initially, when I went to the Island Foot Specialist I had a good appointment. Actually, this…read moredoctor's office is one of the nicest. The doctor was knowledgeable and gave me a couple of options for treatment. They even had samples of the medication he prescribed so I could start treatment immediately, while I got my prescription filled. Unfortunately, as I would find out this appointment and treatment is where the good experience turned into a multi-month issue dealing with the lack of support staff to get a prescription pre-auth approved. While you wouldn't think that insurance pre-authorization should be a big issue, with this office and the processes they have in place took 2 months for the nurse to even submit the pre-auth to the insurance. The bottleneck is one person to submit the pre-auth paperwork and she said they were short-staffed. After I contacted the office to find out what other solutions are available the nurse said that the reason the pre-auth was denied was that I needed a test that she said: "The test was not available on the island of Maui". She said I had an option to appeal the pre-auth denial but I would need to fill that out myself and submit it to the insurance company. I stated in the appeal to the denial of the pre-auth that it was a catch-22 because the test they needed to approve the prescription was not available here on Maui. after submitting the appeal I get a call from the insurance company that the information provided by the nurse was incorrect and there is a place to get the test in Kihei. The insurance company said that the doctor's office will contact me with a referral. This never happened and after a week I called the office and they said the referral would be to the doctor, which they didn't provide to me or the doctor's office. Because of the office's misinformation, incorrect prescription pre-auth submitted by the doctor's office, and not responding to the insurance company in a timely fashion, I just got the denial to the appeal from the insurance company. At this point, I am done with this office and will try another doctor that has an office that is better able to support their clients.

Dr Lee is fantastic! He's super smart, friendly, and knowledgeable. Also (and as a fellow doc I…read moreknow how important this is, since it's definitely not true of all surgeons), he's not in a hurry to perform surgery when less invasive options ( such as stretching, splinting, acupuncture, injections, physical therapy, etc) are likely to be helpful and may resolve the problem completely. He does a great job explaining what's going on, options for treatment, and plans for follow up, and makes sure you understand it before you leave. His staff is welcoming and supportive. The office is well appointed and comfortable. A great find if you're looking for a podiatrist!

We had such a fantastic experience with Dr. Birch. He has a very funpersonality. He explained the…read moreprocedure thoroughly, and when we went for a follow up, he took his time despite his large workload. We never felt rushed. The other ladies that worked there were also personable. They. helped set up the room and they made sure that myself and my husband were comfortable plus it doesn't hurt that Dr Birch is also an LA Dodgers fan. Highly recommend if you find yourself needing his services

I like Dr Birch and he treated my wife professionally and with care. However his staff and office…read moremanager have proven to be difficult when I attempted to arrange for an appointment for me. Even given proof that my Medicare advantage program would pay for my appointment and any treatment, they still refused to arrange for an appointment unless I got a referral from my mainland doctor, which I did not need.

I saw this Dr at Maui Medical Group some years back. He had the nastiest bed side manner. After…read morelooking at my feet he said" those things" about my feet. I needed help not his personal opinion of how ugly my feet were. After watching "My feet are Killing me", and seeing how kind those Drs were with the most horrendous foot conditions, this Dr King is a total jerk. My experience was so bad I have never gone to another Podiatrist. I've done it on my own. So I hope your New Year is awesome Dr King even though your a poor excuse for a human being none the less a Dr. Shame on you, jerk.

Dr King is the best!! Tells u straight and knows what he is doing! My wife and I had same problem…read moreand was able to get us feeling better!

We are on vacation, so I will make this short and sweet…read more Our son has had an ingrown toenail that suddenly got worse. We tried to get an appointment with a podiatrist, but first available appointments were going to be more than a week. We hoped that Minit Urgent Care would be able to help him and so we made an appointment. Our nurse practitioner, Tina Beckham, came in and evaluated his toe, asked some questions, and explained the procedure that would resolve his issue with this ingrown toenail, though it will require some time to heal. She was very confident and knowledgeable. She gave him 2 shots to numb his toe and then did the procedure. Post procedure, he is much improved. We had a very pleasant experience with everyone at Minit U.C., from the receptionist to our nurse practitioner. We will not hesitate to return here on future vacations if the need arises. Oh - with our np's level of knowledge and evident experience treating ingrown toenails, I asked her how often she has to do this particular procedure. She stated that she has done it too many times to count and estimated that she does this very procedure, on average, once every two weeks!! Well, this review was a little longer than I expected - but, based on our experience, we highly recommend Minit Urgent Care.

Went in for a note. Pricing here is incredibly high especially if you are under/uninsured. The…read morecheck in staff kept asking and announcing loudly about my lack of insurance. Wait time was long, and the overall time at the facility was over an hour. I was told to go to this clinic for my note by those who required it and staff was more than hesitant to provide the note despite me displaying zero symptoms and feeling well overall. I would not recommend this provider. This was by far the worst urgent care experience I have had.

When your body speaks to you, listen. Especially when you get older…read more I'm on my feet a lot and have experienced several foot/leg issues where eventually it was resolved. But step in diabetes, where overlooking issues under this condition can be tragic. Just last week at my part time job, a customer came in and I recognized his voice as he's a regular. But I didn't immediately recognize him as he lost a lot of weight and clearly had mobility issues. When I blurted out his name, indeed it was him. He told me he was diabetic and ignored a toe injury where a life-changing procedure slowed him down. For a couple of weeks now, I had what seemed like a blister on one of my toes where it now became 2. It was painful to walk in shoes and when I showed it to family members where one is doing her residency at a large hospital and my sister has been an RN for over 30 years, was told it could be either a blister, callous or wart. I, too, am diabetic and fears crossed my mind. My sister strongly suggested I have it investigated immediately. Step in Ricky Sukita (RS). RS is a podiatrist who has been in practice for over 35 years. Located in Kuakini Physician's Exchange, the office of RS is on the 11th floor. It was so nice to make an appointment where his staff immediately answered the phone when I called. Their records show this wasn't my first time to the office, but I was impressed on the service and professionalism extended to me. I addressed to the staff of my issue and after confirming my address and health insurance plan, I was escorted to an empty office where several minutes later RS showed up. Words cannot express my relief where it was disclosed my issue was callous development. I've had warts before where it was painful and took a long time to resolve. After assessing my regular work and leisure regimen, RS explained of my current condition and how this came all about. He also advised me how to handle this situation and provided me with protection. I appreciated how he informed me and educated me where I understood and didn't feel incompetent that led to my condition. Overall, solid 5-stars to RS and his staff. From making the appointment to walking out of the office after my appointment, there weren't hassles nor stress. I understand RS is taking new patients. If you're looking for a podiatrist, look no further.

Dr. Sukita has been practicing for over 30 years.. His practice is thriving, and the reason is his…read morequality of care. He has one of the best bedside manners of any physician I have ever known. In my line of work I used to deal with a lot of physicians being a medical sales rep. Dr. Sukita immediately makes you feel at ease. He treated me for plantar fasciitis making great recommendations in orthotic products and educating me on how to treat my injury. If you're ever in need of great foot care, I would highly recommend Dr. Sekita. His staff is also great! I had made an appointment and arrived at the wrong time, but they worked me in with no problem. Very grateful for Dr.Sukita and his staff

I have been struggling for months with horrible plantar fasciitis pain. The doctors and the staff…read morewere amazing here. They really know their stuff they knew exactly what I needed and set me up with all the things to ease my foot pain help me get back to being active and pain-free again.

I remember my first visit with Doctor Au, she was super sweet and nice. I had to get seen for an…read moreingrown toe nail and I couldn't get it surgically removed at the time so she insisted on a cold numbing spray and getting only part of the nail removed. It was painless! And my toe was good! For my second visit I got seen by Dr. Anderson to get the ingrown toenail permanently removed. And thankfully I was able to see them ASAP. I called early in the morning and they were able to schedule me to come in at 3:30pm on the same day! For the procedure I was really anxious at first, because I am not very good with needles, but he was very understanding and patient! He told me to relax and not to worry! We then proceeded to the procedure, which only took 30 minutes and it was super painless! In the end they gave me a sheet on how to take care of my toe! Also, after a week of care you have to do a follow up by either video chatting or coming in person to see how the toe is doing! Overall, I would recommend coming here, staff is really sweet and doctors are super nice too! I live 30 minutes away from the clinic, but it was worth the drive!

The podiatrist I used to see in Kona, moved to the mainland, so I learned about Dr. Woods at Kona…read moreFoot Care. He saw me, on time (refreshing) and was kind, knowledgeable and skillful. It was a pleasure meeting him and his office manager wife, Lisa. I would highly recommend him.

Mediocre at best yeah there was mediocre doctors seemed out of it give me little advice of any…read morewouldn't recommend I think he was smoking pot or something he looks stoned

I had to go into DOC for asthma again this week and they were quick to admit me and get a nebulizer…read moregoing and a steroid shot to give me quick relief from painful non stop coughing. Felt soooo good afterwards. All the staff were professional, empathetic, and just lovely, from the receptionist to the Dr. Special thanks to Jacqui and her unique skill for making the shot painless, and to Jenna who looked after me initially. They do a great job keeping our local Ohana and visitors healthy.

Very professional kind people .. all of them! Highly…read morerecommend Thank you Doctors on Call Tripp from Dallas!