I chose Town and Country for boarding my Great Pyrenees Shepherd based on a strong recommendation…read morefrom Eva's Dog Camp, where my dog has thrived and received excellent reviews for being "cuddly and well-behaved." During our phone intake conversation, Marian assured me that my priorities would be met: 1) all dogs would be crated during meals to prevent potential aggression, and 2) daily exercise would be provided in nearby national parklands and the lake. Unfortunately, these assurances were not practiced. My dog returned wrung out with anxiety and unable to rest after spending five days in a back enclosure with 30-35 other dogs and not once having been walked. I was told that my dog did not respond properly to the counselors' name calls, which is why he was kept in the backyard. Why not take the dog on a walk on his leash? Town and Country promotes itself as an adventure camp, distinguishing itself from other boarding facilities that keep dogs in yards all day, and charges a premium for this service. Marian had assured me that new dogs would be attached to a 30-foot lead and attended by two counselors when taken out of the yard. Unfortunately, they did not follow through on this "camp" experience.*Marian later contradicted her initial assurance by saying that dogs needed to respond to a stranger's call before being taken for a walk in the park Additionally, upon pick-up, a counselor explained that my dog and another dog had snapped at each other during mealtime because they were not crated. This was contrary to the safety measures I had requested. Bottom line, the promises made regarding safety and exercise were not fulfilled. It appears that only a select few dogs evaluated by them to be "responsive" receive walks. I'm grateful to one of the counselors there who no doubt, acted as an ally to my dog and likely ensured his safety amidst a potentially dangerous environment.

I can't say enough great things about Marian and Town & Country. We have always been hesitant to…read moreboard our dog Cassius, and even more so now that he is 16 years old! My partner and I each spoke to Marian for a long time and were comfortable that he would be in great hands. We have now boarded him here multiple times and are so glad we did! Marian and her team of handlers are incredibly accommodating to Cassius's special needs and he always comes back happy and healthy (and fresh & clean from his bath!). He gets all his medications and is clearly eating his meals while there - which really shows that he feels right at home. They really are so unique and we are very thankful. I'm sure the hiking and other activities are a blast for the younger dogs, too! We really wouldn't send our boy anywhere else - thank you so much!!

An update of my review from (gulp) 10 years ago! Patty at The Cat's Pajamas Inn continues to be a…read morelifesaver. I can't imagine how we would have managed juggling our cat and our travel schedule all these years without her. Our guy, Tank, has spent many nights happily ensconced at The Cat's Pajamas where he enjoys spying on the comings and goings from the privacy of his own condo. Yes, we could leave him at home with a cat sitter popping by once or twice daily, but our dude is very social and gets lonely easily. Plus, he is a bit high-maintenance and Patty doesn't bat an eye at his extreme neediness. (LOL) Bottom line: Patty is a total pro. She is caring, considerate, and communicative. She keeps a close eye on her charges and intuits exactly what they need. I just can't say enough good things about her. If you want the best place possible to board your beloved cat, look no further.

Cat's Pajamas Inn is such a wonderful place to book your kitty in for a stay when you need to be…read moreaway. Not only is it a very clean and calm environment, it is so clear that Patty cares for each cat and their needs. Their "condos" have levels for them to explore, each with their own box, and privacy curtains for cats who need more time to adjust to the space. Patty sends an email the day after drop off and throughout their stay to let you know how your cat is adjusting and eating. We all know how hard it can be to have to leave your cat and take them out of the comfort of their home. Knowing how well cared for they are with Patty makes doing so much easier. I could not recommend Cat's Pajamas Inn more highly!

I love them! Frank is so nice and they clearly love dogs. I think my dog loves Frank more than he…read moreloves me now.

Looks like I am the first to review this wonderful business -- which I highly recommend! KT's was…read morevery thorough in their evaluation of our pets' needs during our initial meet and greet. I was concerned that our dog might give them difficulty as he can be aloof with strangers, but he LOVED the sitter and she was great with him. Our cats loved her as well! KT's went above and beyond with photo updates of our pets. We came home to a happy, healthy crew. I will absolutely be using KT's again for our petsitting needs and would not hesitate to reach out to them for other services as well.

From the owner: We are completely mobile. All of our services come directly to you. read more

Amazing care, wonderful people. Everyone talks to me and also Curtis Jon. I highly recommend the…read morePet Hotel in Hadley. Happy doggie and happy mommy! Betsy Skwira

Don't bring your pet here unless you want them to get injured, be left in the dark about it, spend…read more$1500 on vet visits and drive out or state for a neurologist to address the violent muscle spasms he's been having due to this facilities neglect. All the while, ive been paying extra to put him in isolation while hes there so his injury isn't aggravated by playing with other dogs. My dog is my life, my baby, and my greatest joy. They are responsibile for failing to report his injury leading to a delay in diagnosis and treatment, and ultimately to him having violent muscle spasms in their lobby. I will never trust this place again.