Great staff. My kids love them, and my husband and I do as well. It's very comfortable and warming…read morein the office/ exam rooms. Love the decor, it helps in calming the kids.

Awesome caring staff. DR Chow and DR. MADDOX are Very knowledgeable and honest when coming in with…read moreany questions. The office offers great hours for working parents and even weekends for sick children. The nurses are excellent and always offer great advise when calling the sick line to make an appointment and they make it so easy. I can't imagine taking my children anywhere else. I even attended this office as a child! TOP TIER!!

Very unprofessional never answered their phone. Don't care about their customers would not…read morerecommend for a primary care doctor.

If I could give the Alliance medical group Rheumatology Middlebury office a rating of less that 1…read morethat's what it would be. I went in today 10/23/25 for my first appointment I got to the office at 8:33am after having issues finding the office which I told to the 3 receptionist (Hallie, Brianne and Laura)who immediately started being upset that I was late. My appointment was for 8:40am they then said they don't think I can be seen dispute it still being before my appointment time due to me not coming in with the paperwork filled out. I was told the paperwork would be mailed to me prior to this 1st appointment, which did not happen and I told them this as well and they act like I was lying. Laura the receptionist said she had to ask the doctor if she will still see me but she didn't think they would. She then started to go to the back office I then asked her for the contact information for corporate because this was just crazy and did not sound like a policy. So I asked for a copy of this policy. I waited until 8:55am when the office manager Latoya came out and I spoke with her telling her most of the issues along with the way I saw them treat different patients. Example- Another patient came in and didn't complete her paperwork and she was told she can see the doctor and bring the paperwork back before she leaves. I was then told to return to the waiting room until she sees if the doctor can still see me. My appointment was scheduled with Dr. Hulinska. I sat in the waiting room until 10:24 am and went to the receptionist desk twice requesting them to call the office manager Latoya to see if I can be seen. At that time Laura the receptionist asked me for my Id and insurance card (which no one did from 8:33am when I arrived) I asked if I would be seen I was told probably. I then asked for the office manager Latoya so I can know if I'll be seen before giving them my insurance card and I'd. The office manager Latoya came out at 10:33am told me they can not see me today, and rescheduled my appointment today 11/7/25 at 1:40pm and handed me a copy of the no show policy which she was trying to use to justify why I can't be seen for me appointment today. I told her this isn't correct because I didn't miss my appointment I am here. Latoya the office manger then became upset and told me I am antagonizing and confrontational due to me asking about the policy I was given. Latoya then became more upset when I said what they are doing is wrong to have me sitting all this time to then say they can't see me and give me a no show policy. Latoya then told me that maybe I should go to another office as she don't think they can't care for me there. I then said I never said that as I have not gotten out the waiting room so I asked if she is saying that she plans to cancel my rescheduled appointment on 11/7/25 at 1:40pm she said no. I then requested a copy of my current appointment that I was told by Latonya that they canceled and she went through the roof and said no she can't give that to me as it's their document as I am not a patient. I was then told by Latoya the office manager that she will have me removed from the waiting area and that she was going to cancel my rescheduled appointment, which she then did. Latonya then proceeded to call 911 at 10:33am and told them that I was a threat because I took her picture. Officers came and I told them what happened Latonya spoke to them in the back and I asked for a case number. Someone needs to look into this so call practice they are horrible, rude, unprofessional, nasty, and don't follow any kind of policy that they can't give to you in black and white. I warn everyone stay away from them they will do more harm. Please look at the reviews I wish I did before I went to the office. They have a rating of 2.5.Patients are going to the office for help and care and that isn't what you will get

Dr O'Connor is great! He sees my 3 year old daughter and my 7 year old son. He made me feel…read moreincredibly comfortable. He has 5 children himself. He was able to offer some perspective and made me feel like I was not only talking with a medical provider, but also partnering with me as a parent. Office is very flexible. Their hours are amazing. I love that they are still a private practice, and not part of a more corporate practice that's in it for the money and not the patient care experience. So glad we made the switch.

I grew up using this office from the time I was a baby and now have my children as patients here. I…read morenever had anything but good things to say up until recently. The last 5 times my child was seen and needed prescriptions, the office had never called them in leading to back and fourth with the office and pharmacy for hours or days at a time, leading to my child not getting the medicine he needed on all 5 occasions. So for routine check ups, they're great but for medicine, don't bother

Dr. Esther is the most patient, kind, attentive and calming force needed to help navigate the world…read moreof parenthood and the needs little ones! I am proud to say my children are "Day 1" patients of Mercy Pediatrics. Dr. Esther takes her time during appointments, asks ?s, engages with you and your children, no question is a dumb question....being a practitioner of medicine and also a mother gives her the unique edge other pediatricians may not have! From book smarts to street smarts, know your children are in excellent hands with Dr. Esther! She truly wants what's best for her patients and their parents, she does late night research, sends referrals, is always reading the latest and greatest in medical journals! Her empathy and personable demeanor make her and her business worth checking out! We love Dr. Esther!!!

We saw Esther today and couldn't be more happy. She was kind and compassionate. She was great with…read moremy son and we felt very comfortable. So happy we found Mercy Pediatrics .

We feel beyond lucky to have then helping us with our newborn. Dr. Stephen is AMAZING, refreshing,…read moregentle but thorough, intuitive... and pretty darn funny, he's always a relief and an encouragement to see. We've had plenty of first time parent concerns and he's tackled them all super timely and with a way of explaining things that calms us and gives us more confidence every time. And we were amazed with Katie, the Lactation Consultant. she has decades of experience, she CHANGED our world!! we brought in our 5 day old baby and she completely turned me around with her knowledge base. I brought him in with me and nursed him with her help so that she could observe. She reframed so much of what the hospital told me generically and tailored it to me and our son based on how and what she saw. and she was spot on! he was happier, less frustrated and trusted me to read his cues correctly and get what he needed. it was an instant fix, I can't get enough of her!! She makes herself available by phone too if tou can't make it to her in person. She and Dr. Stephen are in this with you every step, honestly we couldn't have asked for more caring human beings to help guide us.

Ok so I don't know about the rest of you moms who grew up in the 80s and 90s but I hated going to…read morethe doctor as a kid. They were nice and all but it just sucked. My kids LOVE going to the dr. They literally ask to go. Even if there are shots involved they like being there. When the heck does that ever happen? Dr. Nikki is more than a doctor. She is someone my 13 year old daughter looks up to and my 7 year old son wants to marry. I trust her and when it comes to your kids that is something you need to have for peace of mind. If I could give more than 5 stars I would.

Dr. Hafez and his staff are absolutely the best! My family and I moved to the area from WI at the…read morebeginning of the year and were nervous to start our toddler and baby with a new pediatrician. But our worries were quickly forgotten about after our first visit with Dr. Hafez. He is caring, professional, EXTREMELY reliable, and goes above and beyond to meet our children's needs. He even got credentialed with my new employer's insurance company (which is not a very common company in this area) just so we wouldn't have to switch providers and could remain in network! Anytime the kids are sick and need to be seen, he is always able to see them same day, he's even seen then after hours on a few occasions. Although we were new patients at the time, Dr. Hafez respected our years of struggles with our son's ear infections and quickly gave us a FABULOUS ENT referral to address the issue. I could go on and on about how wonderful this pediatrician is and why I would recommend him to anyone looking for a quality doctor for their children.

So far, my family really loves it here! From the very first appointment (a few days after my…read moredaughter was born) the staff at Naugatuck Pediatrics has been nothing but wonderful. The front staff is pleasant, flexible, and quick to notify of changes or concerns, and we appreciate cleanliness and care that they've taken to keep their patients safe during COVID19. My daughter sees Dr. Chelsea - who's a mom too! I don't even know where to start! She's kind, gentle, and very quick to help your little one. As a new mom, I have lots of questions and worries and she's been so helpful and non judgmental (and again, has gone above and beyond during COVID). I get the perspective of a knowledgeable professional, and her own personal experience. She's so sweet! I know my daughter is in the best hands here.

Great office and staff team. Dr.Vega is great and my kids love him and the nurses.read more