Had to get 4 tires replaced and installed. Great family owned and operated business. Quality work…read morewith good communication and prompt service. Easy to schedule!

Got an estimate for some vehicle repairs. Estimate included $129.00 for labor which was supposed to…read morebe around 45 minutes. OK. Vehicle was in shop for approximately 15 minutes but was still charged the $129.00. When the amount was questioned I was told that since that was the estimate then that was the charge. Don't know too many people that make $129.00 for 15 minutes unless it is my heart surgeon. Won't go back.

I was searching for a 2023 Last Call SPWB Challenger. Ray Nelson, guided me through the order…read moreprocess, ensured I know all the options I needed and then kept me informed through the 6 month wait it took for this amazing car to arrive. He was so passionate about the car and even stayed late the night it arrived to take photos and secure the car. When I went to take delivery it was better than I ever imagined. The entire purchasing process was streamlined, kind, welcoming, and customer focused. If you need a new vehicle, stop looking around and go to Don Johnson...you want a Mopar performance machine - Ask for Ray!

I bought an F150 from Don Johnson Cumberland a few years ago. I love the Truck I liked the deal…read moreand the Sales guy. I even like Don Johnson as a dealership! It is so much better than Link in Rice Lake! But trying to get service done on my Ford's is impossible! I leave message after message and they never return the calls. Finally I call either the sales department or collision department and they will go over and find out what's going on in service and why they aren't picking up or returning voicemails! When Service finally gets back to me, to book an appointment they make an excuse that it's their new phone system. It can't be their new phone system for the past two years! It has to be under staffed, laziness or something else! I think the owners of Don Johnson have no clue how mismanaged this service department is or they would solve this issue immediately. When you interact with the service people they're polite and professional so I have no issue with that. It is just trying to make an appointment! They need someone to answer their phones and book appointments

My husband really wanted heated seats in his vehicle and after researching shops in the area that…read moreoffered this service, I selected Olson's due to positive opinions from my friends and family and online reviews that I found. This shop had a quick response time via Messenger and when I called for an appointment they were friendly and offered me options to accommodate my work schedule. The heated seats were done in the amount of time they estimated and the price was exactly as quoted in advance. Obviously I'm no expert, but my husband and I were extremely happy with the quality of work done and would not hesitate to go back to Olson's for any other work on our vehicles.

I would strongly discourage using this business based off my experience. I called in March for the…read morerepair of two pontoon seats. I explained that it might be a full recovering or an easier repair and did not want to make the drive if they couldn't do what was necessary to fix the seats. They said bring them in and we will get them done quickly. In addition, when we brought them in the guy who checked them in said they look repairable and if not, it is standard covering that we have in stock. He said they will be done at the end of the following week. I told them I will be putting the boat in the water in May so take extra time if need be. We heard nothing from them, we called first week of May, they never tagged the seats with our information and they did nothing with them. The gentlemen on the phone was extremely rude and said we would have never agreed to fixing them as we are busy. When my wife reiterated the conversation she had at the drop off, he said that didn't happen. He admitting not tagging the items and that they have been sitting there for a long time, when asked, could get them done soon he said no way. I am a business owner and I understand mistakes happen what is unacceptable is the extreme rudeness and attitude to my wife and also the unwillingness to try and come to a conclusion. Voices were never raised on our part and we offered them extra time and we were never rude. They on the other hand did not tag the items, told us and then reconfirmed the due date and then had the audacity to be extremely rude. Save yourself the trip to the shop and quote by phone, if something goes wrong on their part, expect nothing but poor service and attitude.

Excellent service, fair prices. Have used them for all three of my vehicles. My go to for tires,…read morebrakes or suspension work.

Overcharging, I went in for an oil change and she tells me her guys normally can blow out my filter…read morebut it was beyond replacement so we had to replace your filter and that adds another 30dollars to the bill I said ow okay that's fine , while thinking funny how I just checked it out a week ago and it still looked new ! Never do business there again shady practices! They should have asked if I wanted it replaced in the first place . Don't go here .

highway repair took in our rv on a cold and busy day and treated us very well, they repaired our rv…read moreand even spent a long time looking for a part we needed and had it delivered as quick as possible so we could be on our way. my husband was a repairman most of his life and worked in a shop like this, he recognized the extra mile that they went to. Barron is lucky to have a shop and talented men like this one!

Safelite's service was quick and to the point -- what else do you need?…read more When I was on vacation last week, a tree fell on my car. Dead of night. No wind. Just falls down on my Volkswagen, leaving a giant crack in my windshield and huge dents on my roof and hood, among other body damage. (Funny enough this is the second time a tree has fallen on a VW that I own and third time a tree has fallen on my property in general. I seem to have sucky karma with trees. Anyway ...) We knew we needed to at least repair the windshield before driving the 10-12 hours home. The body work could wait. Considering we were at my family's lake house in the Northwoods of Wisconsin, there were not any auto glass repair shops in town. A quick Yelp search led us to the Safelite in Rice Lake, about an hour away. We called their automated number, gave them our insurance claim number (they work with State Farm) and got the next available appointment, which was on Monday, the day after we were supposed to be home. So we took an extra day off and showed up with a car full of luggage, hoping to get a new windshield and then continue with the trek home. Thankfully, Safelite was on time for the appointment. They finished in just shy of an hour and a half, which was on the low end of the time quoted. And they pulled up the relevant insurance info. We ended up not owing any money out of pocket for the windshield. They even moved the sticker with info on my next oil change to my new windshield. Driving home without their help could have been a nightmare for lots of reasons. Thanks, Safelite, for taking at least the worry about the windshield off of our plates.

I made an online appointment to get the windshield of my Dodge RAM Promaster 3500EXT van replaced…read more I tried entering my VIN but the website didn't recognize it. So I put on the correct year, make, and model. I received a quote for $399. I chose a time and got a confirmation e-mail and text. The final price with tax was $437.80. Sales tax is 5.5% or $22.95 so they added $16.85 worth of miscellaneous charges that didn't show up until the service appointment was made. I drove 45 minutes to the facility in Rice Lake, only to find they ordered the wrong glass. They could get the correct glass the next day, great, but the price went up to $531. I asked if they would honor their original quote, especially after I drove 45 minutes to a busted appointment. They said no. They didn't seem to care and were totally unapologetic. Unfortunately there is no option to give them zero stars, so one star will have to do.

It's rare in life to find a team that's willing to recognize and help when someone is stranded and…read morein desperate need.  But this team did just that! We appreciate you from the bottom of our hearts! We are an active duty military family on vacation from Texas and just outside of Rice Lake we had turbo intake hose on our 2025 GMC Sierra 2500 HD AT4X AEV blow. We were 70 miles from where we were staying and found this GMC dealer online. Desperate, we went inside and explained our situation. We had no other vehicle, we were 1400 miles from home, and 70 miles from where we were staying, with zero options. We were stranded. Samuel, our service advisor, said he would need to talk to the manager Mel and see what they could do as they were booked solid. Samuel and Mel were able to squeeze my car in the very next day, despite being booked solid, and provide us with a loaner vehicle so we could make it to our lodging for the evening. This dealer was a lifesaver! They repaired my truck the next day and even let us keep the loaner car an extra day as it was our 25th wedding anniversary and we didn't want to spend it driving to pick up the vehicle. This is exactly what you want every dealer to do, but very few would go above and beyond like the team at Don Johnson Motors and Rice Lake. You saved our trip, our truck, made sure we weren't stranded, and even made sure we had a happy 25th anniversary. Thank you, thank you, thank you! You guys truly are the best!!!!!!

My vehicle was being repaired at the collision center. Repairs were supposed to be completed in a…read moreweek and took much longer. Poor to no communication. Left messages and no return calls.

First time taking my car to Kev and he was extremely helpful and polite. He was knowledgeable and…read morefair priced! Definitely recommend!