I was traveling from Florida to New England when I encountered an issue with my dodge ram truck…read more They took the truck in and diagnosed the problem. All parts were in the next day, but they kept putting the repair off. After three days they finally started the work and realized they had the wrong parts. They had not bothered to check two days earlier to see if they had the correct parts. After talking to the service manager both my wife and I were treated with little or no respect. We were basically told that the truck would be ready when it WAS ready and no one should have told us anything about the completion date. I took the truck without having it repaired properly. For the next 1000 miles the truck continued to act up. The managed to charge me $682 for absolutely no satisfaction.

Very friendly, personal service. Done very timely as promised, at the projected and appropriate…read morecost. The initiative was taken to replace a damaged wiper blade that I had not noticed. That extra step to look out for my safety is refreshing and greatly appreciated. A very impressive experience.

With the COVID craziness and low inventory, we had to drive from Charleston to get the CRV Hybrid…read morethat we wanted. Luckily, Shawn and others at Roanoke Rapids helped us out! We noticed online that they had what we wanted, and they held the car for us as we drove from Charleston that day. We got there an hour before closing, but Shawn and the rest of the team stayed late to let us test drive, sign, and close the deal. Everyone was very friendly and helpful throughout the whole experience. Highly recommend!

The dealership is under new ownership as of August 2025 so they will not honor any extended car…read morewarranty refund on vehicles purchased prior to Aug 2025. It's still Honda of Roanoke Rapids regardless to who presently owns it.

Can't even trust them for basic service! I booked an oil change over a week in advance. 15…read moreminutes after arrival, I was notified they didn't have the proper oil for my vehicle, and would have to reschedule to the next day. That wouldn't work, as I was heading out of town later in the day. This would have maybe been understandable if I were a walk-in, but certainly not with an appointment booked well in advance. They had plenty of notice to order the oil, filter, etc. At the very least, they should have called me to reschedule before I wasted almost two hours of my Monday morning to drive there, wait a while, and then drive back home. Everyone there was very apathetic and unapologetic about the whole thing, seemingly unbothered by the inconvenience they caused me. F-

Consumer beware, this dealer tried to over sell me about $1500 of repairs I did not need. I even…read morespoke to the manager and he stated that at this dealership they replace entire assemblies instead of individual parts. I took my 4runner to another dealership (Checkered Flag Toyota in VA Beach), they properly diagnosed the issue and it ended up needing only a neutral safety switch, not the entire shift assembly. I do not recommend this dealership for anything other than basic service.

I had to have my 2021 Ford Explorer towed here as a result of a bad no good battery. They helped me…read moresuper fast. I was low on cash but worked with me to ensure the job could get done. Thanks to the manager Patrick and the awesome mechanics it was fixed in 1 hr.

White's Ford in Roanoke Rapids did an outstanding job servicing my Ford F-150. The entire…read moreexperience was professional, efficient, and stress-free. Ashley, the Service Director, deserves special recognition--she is an absolute professional. Her clear communication, strong leadership, and attention to detail were evident throughout the process. The work was completed correctly, on time, and with full transparency. If you are looking for a dealership you can genuinely trust, White's Ford delivers. Highly recommended.

Bought a used 2023 Mitsubishi Outlander and when I got home and the entire engine splash guard was…read moredragging with hardly any clips. If it was serviced how did that happen? It also started throwing errors 2 days after I got it. I'm sure they knew it had issues. Won't going gear. Bought as is but will be my last time ever going to Bones Toyota. Within 6 weeks I'm paying 6k in repairs from some type of water damage to wiring harness and TCM, though this supposedly had a clean carfax

This place is awesome! I bought a 2017 Toyota Yaris iA on Wednesday. Mr. Kenneth Turner sold me my…read morenew car. I was not hassled into a car I didn't want or afford. It was a relaxing, pleasant experience. I highly recommend anyone in this area to visit Bone's Toyota. It was one of the best car buying experiences I've ever had.

I contacted Discovery Toyota early on Monday because they had a vehicle I was interested in…read morepurchasing. We have been looking for a safe, reliable and slightly used Tacoma for our son, who is a busy teenager these days. Joel, the salesman, got back to me quickly and answered all of my questions. He was polite and professional and I went there later in the day to see the vehicle. He met me outside with the keys and a dealer plate, and off I went for a quick test drive and inspection. Needless to say, I purchased the vehicle a couple of days later and was very satisfied with the dealership from start to finish. The paperwork was seamless and easy and they gave the vehicle a proper cleaning and interior detailing that I asked for. Just be mindful, there is no haggling on car prices now due to the inventory shortage that every dealership is experiencing. And I did pay a little more than what I wanted but, I purchased a Toyota, which the depreciation is much less than some other brands. Overall, I had a great purchasing experience at this dealership.

Mike and the boys in the service department were extremely helpful and accommodating.read more