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    Sutton Group Del Mar Realty & Property Management

    Sutton Group Del Mar Realty & Property Management

    (16 reviews)

    Yaletown, Downtown

    Carlo and his team were very professional and helpful when we rented out our condo. They looked…read moreafter repair services when we were out of the country, advised us on insurance issues, and carefully screened our renters. Tasha was particularly helpful during covid and helped out with communications with our tenants. She took a personal interest in taking care of everything. We felt our condo and tenants were in good hands with the Sutton Group Del Mar Realty.

    I'm sure this group does excellent work based on the other reviews however I wanted to provide some…read morefeedback on our experiences as potential renters. My wife was communicating through one of their agents Tasha Panico to schedule a viewing for a home they were managing. They had agreed to show us the place on 6 PM on a Wednesday (6 days ago). Tasha had asked to move the date earlier to Monday at 6 PM but my wife was working a late shift at the hospital and didn't have a chance to reply to her email until the following day where my wife confirmed 6 PM would be okay (Tuesday). Tasha explained she was busy that Tuesday and left it at that in the reply email. We of course assumed the viewing would go ahead for Wednesday at 6 PM and my wife emailed back apologizing about not getting back sooner and emailed back to confirm again 6 PM on Wednesday. She did not get a reply back but we did not think much of it at the time. We got to the viewing early on the Wednesday, sent one more email and also text messaged her that we were there, still no reply. We phoned her once at 6 PM but still no answer and then waited around and still nothing. Unfortunately we never got another answer from Tasha explaining what happened even though there was never any indication to us that plans had changed. The unit was subsequently rented so our interpretation is that she felt there was no point in showing us the rental however a simple message telling us so would've sufficed and would have saved us the time involved in making our way down to the viewing and waiting around. Again I hope this is a one off or there were extenuating circumstances but I feel that as a professional organization, communication is very important, and we felt there was a communication breakdown dealing with Tasha, who had been a good communicator up until that point.

    Plan A

    Plan A

    (60 reviews)

    Granville Entertainment District, Downtown

    I had worked with this office for 7 months they was friendly and they answered me when I want a…read moreservice Helpful team

    They are basically legal frauds, and I strongly advise everyone to stay away from them as much as…read morepossible. If you want to be scammed be my guest. I made the mistake of renting a unit online based on their polished marketing, only to find it in an uninhabitable condition upon arrival. Throughout my one-year lease, I dealt with persistent issues including a lack of heating during the Vancouver winter, electrical hazards like sparking outlets, a screaming and oily kitchen fan, and broken window locks on a second-floor unit that compromised my safety new Gastown which is not nice. Incredibly, they even broke one of the locks themselves while showing the place, yet had the audacity to accuse me of breaking it during our legal hearing. I also spent a full month with a broken fridge before it was finally replaced. In the first month, I talked with one of their employee to leave as I could not continue to live. She convinced me saying when my wife arrives in couple of months we can look houses together. She noted I won't be charged penalty leaving early. I thought I could bear these awful circumstances. By the 4th month, the situation became unbearable as management completely ignored my continuous complaints about a major neighbor noise issue involving heavy bass music that blasted from midnight until the early morning hours. I could barely sleep. I used ear plugs which were not helpful for bass, so I used airpods noise cancellation all the time even while sleeping. When I finally told them I wanted to leave because of their negligence and the lack of functional internet, they tried to pacify me by installing Starlink. However, this turned out to be a complete scam; they made the network public, allowing over 20 devices to connect and making the service unusable for me. If you wonder about the neighbour's noise... they didn't even bother to solve it. Throughout this entire ordeal, I faced constant threats and unprofessional behavior from staff members like Swaliha and Pratik. I eventually took my case to the Residential Tenancy Branch (RTB) with over 70 pieces of documented evidence. However, because the hearing was on May 4th and my lease had recently ended, the arbitrator ruled that I couldn't claim many of my rights as an active tenant, resulting in the loss of most of my security deposit. They couldn't even present any evidence at the hearing. Yet I became the one who lost. It is staggering that despite numerous public complaints, government institutions allow them to continue using legal loopholes to prey on your hard-earned money. They should thank very much to government institutions for covering them. Being a tenant should not require being a lawyer. I spent so much time and stressed you cannot ever imagine. Save your mental health and your finances by avoiding this company at all costs. Do not trust the system which won't protect you or do very least. This company's 'business model' relies on deceiving people, and exploiting laws. That owner, Anoop, I can see him drinking his mojito on an island with the money he stole, while unprotected tenants are being ripped off by his minions in the Plan A offices. And I'm spending even more of my time writing this hoping it helps someone out there like you.

    The Network Hub - Third floor coworking space in Vancouver location.

    The Network Hub

    (31 reviews)

    Downtown

    Jay is incredibly condescending and rude. I was late for my appointment which was my bad. My…read moreprecious appointment was too close to this one and there was unexpected traffic. He was incredibly rude on the phone telling me to go west. I told him I'm not from here so sadly don't know which direction that was and he condescendingly said "the direction the sun sets in." the property was in the middle of a bunch of skyscrapers, I have no idea which direction that is in the middle of the day when I'm in the area for the first time. he then proceeded to grill me on why I need a two bedroom for one person. insisting I planned to sublet which I do not. when I told him I wanted a room for my guests who visit me he rolled his eyes as if I was lying. it's truly none of his business why I'd want another space, but I was incredibly polite and accommodating to even tell him that. I told him I'm moving from a 4 bedroom house, but still he continued to rudely imply that I was subletting. bro. I'm not lying to you. also it's none of your business if I want a bigger space. I ended up leaving before seeing the unit. the first thing he said to me upon arrival was "I have other business transactions to do today so I don't have time" since I was late, I apologized for the umpteenth time. anyhow I ended up leaving. he's reallllly mean and condescending and full of himself. not a way to work with customers. he looked at me as if I was beneath him from the beginning. this man knows nothing about me. maybe hes racist as he gave me racist vibes. or hates women. or just a complete stuck up jerk. sad. moving on! don't rent from this company if you want to be treated with respect.

    Had a really great experience with the staff. They're really nice and helpful, and they care about…read moreyou having a good experience. Even though I had to cancel my service because I didn't need it any more, they were still very accommodating with fees and making it as easy as possible for me. I also looked around everywhere (Regus, competitors, etc.) and they were the best value for the service. Would 100% use them again if I needed it.

    Polygon - realestatesvcs - Updated May 2026

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