If I could give zero stars, I would.
This property had no problem taking my money, but returning my security deposit has been an entirely different story.
I moved out in mid-March and was told I would receive my deposit within about a month. More than four months later, I am still waiting.
I've been told not once, but twice, that a check was mailed. The first was supposedly sent on April 11. When it never arrived, I was assured my forwarding address was correct and that another check would be issued. After waiting again, I was told a second check had been mailed on June 30. That one never arrived either.
At this point, I've heard every excuse except one that actually results in me receiving the money I'm owed. I've had to repeatedly contact the office for updates instead of anyone taking ownership and resolving the problem.
The most troubling part is the complete lack of urgency and accountability. Four months is more than enough time to correct a payment issue. Instead, I've received repeated assurances and zero results.
I want to be clear that Donte was courteous and made an effort to help. My frustration is with Coastal Ridge , who won't respond, and their Accounts Payable, whose handling of this situation has been unacceptable.
Ask yourself this: if a resident were four months late paying the property, would management simply accept repeated claims that "the check is in the mail"? Of course not. Residents deserve the same level of accountability from management that management expects from them.
Until this is resolved, I cannot recommend this community. How a company handles residents after move-out says just as much about its integrity as how it treats them before they sign on. Shame on you Coastal Ridge, just do the right thing and issue me my check!!! . Please send my check to the Polo Run office in Yardley and I will pick it up from Donte. Once it is received, I will remove this review. read more
