Last night I ordered with the app when I picked up my order from store and when I arrived home and open the bag I found out they didn't give my order complete and they did not give my my fries and my black bean,I tried to call them and I was on hold for more than 20 min because I wanted to come back to have them but they did not answer and today I tried to call them again and they were not answer again and I left voicemail too but they didn't call me back I really disappointed about this store because they wasted my time and my money read more

If you want your food to come out fast don't order online. & I was in the store saw girl make my food put it down. & continue everyone else's I had to ask 3-4 times. Being that also this company is very colorist especially at this location. The cashier said she wasn't doing online orders but then processes making someone else's. The online order papers were on the counter I found mine said that's my order miss & she still continued saying it's not. read more

This Pollo Tropical location is my preferred location. The staff are typically really nice and efficient at getting you your order in a timely manner and more importantly just how you ordered it (this seems to be a problem for some other establishments). Pollo Tropical like some other Yelpers have noted: is a healthier alternative and offers an inexpensive, and quick taste of Caribbean cuisine. The portion sizes are pretty decent for one person and are almost always consistent in taste. My last experience there I ordered the Chicken and Rib combo with rice and beans and received a complimentary 1/4 chicken meal for completing their on-line survey! ***Tip:Take the 10 mins to fill out the survey, the 1/4 chicken meal is both delicious, filling and FREE if you complete the survey and redeem at your next visit***** They also offer a variety of sauces (guava BBQ is delightful) and onions as one of their featured toppings also available at no additional charge. I used the drive-thru but if you choose to dine in, you have more immediate access to the varied toppings and sauces as well as the enjoyment of the Caribbean atmosphere that the decor embraces. Oh and I believe they close @ midnight... read more

I live nearby and with everything going on in society right now, COVID19, we decided to order in. It was $30 for a few pieces of shrimp and some chicken and steak. What a ripoff! Will not be going back and to top it off, felt ill all night after eating the meal. They won't be getting my business anymore. read more

Today I decided give another chance to this place but is getting worse!!! I order a simple chicken tropichop and guess what ? Now is coming with hair!!! Never again here...!! read more

Pollo Tropical - Fast Food Near Me - Boynton Beach, Florida

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0 stars - They never have what you need especially MEAT. FOOD rations are a thing here. They don't care about putting their customers first. You have to say things 5 TIMES before it comes to their attention. Doesn't matter what time you come. I had to drive to another location (delray beach) They had some of what I needed but customer needs still aren't being met. Don't waste your time here you're going be frustrated when you leave. The new parking lot they made by Whole Foods. You will hit the big speed bump leaving pollo and probably mess up something with your car. read more

the service was bad , I order by drive thru and the girl was in her cell phone for about 4 minutes we are waiting to ask for salsa . they don't care about costumers most important her cell phone during work hours read more

1. Dirty disgusting dining area 2. Soda machine did not dispense desired options 3. Burnt food presented on uninspiring styrofoam plate 4. Desiccated fries my son would not eat 5. Who serves mash potatoes without putting gravy on top? (these guys) read more

WAndered over on foot from the hotel and had a really good meal for a great price. I went with the all white meat Chicken Fajitas with huge strips of white meat and peppers and onions. For about 7 bucks, it was a deal because it also included cheese, average guac, sour cream, tomatoes, lettuce and 3 tortillas. The salsa area also was the bomb. Guava BBQ sauce and cilantro garlic white sauce are both legendary and yellow rice and veggies and black beans rounded out a very healthy meal on a random walk around Boynton. These fajitas can rival any chain in quality in my opinion. read more

Pollo Tropical - Chicken fajitas/yellow rice - Fast Food Near Me - Boynton Beach, Florida

came in, mind that I go to lake worth and another pollo all the time, both the female cashiers were rude to me and my boyfriend, had to repeat my order 3 times for it to click in their heads. I wasn't being rude at all we were the only customers inside and they were rushing us didn't care to accommodate us, the other workers that actually work were nice and respectful. Why work in a industry that is based on the experience if you're going to be nasty and make faces. they need to hire new cashiers that actually care about their customers read more

I frequent this location regularly due to only being 5 minutes away from where I live. The wait times vary which is understandable due to it being a busy location so whenever I visit I mentally prepare for a wait in the drive thru. I felt compelled to write this review because tonight I went thru the drive thru I waited for roughly 20-30 minutes between roughly 7:30-8:15 which was not a big deal. My issue is that once I was able to get to the window to pay and receive order the rep at the window was very short - I told her when she took my card that the total seemed off by a dollar or so which is not a big deal but when I received bag it confirmed that I paid for the wrong order and the food was not my order. I took the bag and while the window was open I told her it does not look my order. She then proceeded to close the door in my face without seeing what I needed then walked out of sight for 2-3 minutes im assuming to see if I'd drive away but I didnt. She walked back over and saw I was holding the bag and was waiting. she opened the window seeming annoyed I was still there but I explained to her that I was trying to speak to her before she walked away that the order is incorrect. She walked away to get my order and gave to me without any apology for the blatant rude and disrespectful behavior from before. I pulled off because this held up the line further but as I glanced at my bag I saw 1 out of 3 times I order was wrong! I then I had to pull over and walk inside!! Completely ridiculous experience and I will not be back for awhile. read more

They messed up my order twice before pulling off I check my bag and my order was wrong they went to fix it and when I reach home .....IT STILL WAS WRONG I'm allergic to the cilantro sauce and they keep putting it on the tropic chop when I told they multiple times to replace it with the guava bbq sauce.....Also not my first bad experience 3tines I'm a row and I keep coming back to give them chances but IM DONE read more

I was pleasantly surprised by the menu and the food here. I had no idea what they served and was surprised and overwhelmed by the menu. Frankly, I had no clue what to order. I ended up getting the chicken quesadillas that had a tangy chipotle sauce, it was excellent along with the waffle fries which you don't see many places carry (I think because they get too cold too fast). I think next time the corn fritters and mojo roast pork will be on the list for me to try. I do wonder if the Tropichop compares to Chipotle's burrito bowl. Hmm... read more

Pollo Tropical - Awesome chicken quesadillas (with a tangy chipotle sauce) and waffle fries. - Fast Food Near Me - Boynton Beach, Florida

Have gotten food with hair in it not once, but twice. The first time I chalked it up to an isolated incident and about 6 months later - went back. Now the second time, I am certain that their food prep standards are not of a high or even medium caliber. Will not be eating here ever again. read more

Hate doing negative reviews but we were shocked by the lack of ANY service. We were in the drive thru line for 20 minutes, and literally watched the clock run out for when they closed. They wasted everyone's time, and then when several of us drove to the window, were rude and dismissive. So frustrating. No indication or at least letting us know they weren't taking any more orders BEFORE they hit their closing time. read more

Terrible, terrible service. All the employees act like they don't care about their customers and are super slow with orders.

If I could give a zero star I would Omg the worst customer service ever I went there yesterday to order a half chicken dark w/rice & beans Another 1/4 with yellow I specially ask for dark They say no problem took my order To mind I waited for 30 mints to order cause they line was long on drive thru By the time to reach the actual window an additional 15 mints so in total 45 mints When I finally get to the window I heard we can't do all dark I said what do they mean by that And why couldn't they told me that from the beginning The guy answered you know you don't have to buy it Like wtf do you mean knowing I waiting for so long in line Again they have to dark meats They just refuse to give it I came to buy I didn't come say give me free food So I kindly said it's okay if you can't do the half dark Just remove the white meat from the half I'll get a quarter instead She said so if you do that I'm still gonna have to give you a white meat Like you can't force me to buy something I know I'm not going to eat knowing that you have what I'm asking for She purposely remove the dark meat from the plate to leave the white instead It was a hot mess 1/1 she start getting disrespectful and walked away Talking about ma'am we have a timer The time going up so you don't respect my time but want me to respect yours If cooperate don't come down to that location to straight these workers I feel bad for them They will go out of business My boyfriend love pollo tropical used to eat everyday Now he hates over there cause they been disrespectful to him as well So is my brother I didn't believe it until I experienced it for myself read more

Tonight we went to this place. And let me tell y'all. These employees are so damn rude. They don't even smile at you but if you one of their people. They be smiling and laughing with them. If you white or Mexican man they can't hear they have bad attitude and they eyes be rolling at you. The one girl who took our order she sure got it all wrong. If you need something they see you standing there and don't ask if you anything. We asked for the sauce they gave us one for 4 people. They act like they pay for the sauce. If I am paying for my dinner 40.00 something dollars I think I should give more then one damn sauce. While I was waiting for my order another customer came in and let me tell you he got his drink and 2 meals for 2.00 dollars. And he was telling them to add this and that in their language. She just smiling and laughing away. They need a new crew or new management. They service sucks bad here. read more

This was absolutely disgusting. How does Pollo run out of chicken? And why is shrimp so dry and stuck to the stick?? This is absolutely disgusting. read more

Pollo Tropical - Disgusting - Fast Food Near Me - Boynton Beach, Florida

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Was passing through and needed to get to the airport. Stopped in and very disappointed. The food was ok but some of the sodas were out and the salsa bar was dirty and mostly everything empty. The worst was the super rude guy at the register. Had a look on his face like we were bothering him . Maybe he should work elsewhere if he doesn't like his job or people! read more

LESS THAN 1 Starr. A very Bad experience. I just ate at the pollo Tropical in Boynton beach. When I walked in it was very slow. I walked up to the counter and stood there for over a minute while the employees were talking to each other in the back. Finally after over a minute of standing waiting, the manager said customer waiting, she said it 4 times Customer waiting. About 30 seconds after the 4th time saying it, a male employee very slowly walks out with a "why are you here" look on his face. I told him what I wanted. After the order was placed I stood and watched the line girl continue to whipe down the food area. wondering when she was going to start with mine. I dont want to sound picky but I just stood there watching her whipe. Finally she made what I orded. I have been eating at pollo Tropical s around south Florida for the last 3 years and know what a tropi-chop should look like. This was far less than 1/2 of what is normally given. Its only because I like the food and the employees at other locations that I will continue to eat at pollo Tropical. If this was my 1st time. I would NEVER come back.. read more

Pollo Tropical has good food. But the employees are not professional at all. I went and got a grilled chicken salad and the employee was scratching her head. They wasn't reach probably over the food. And no hand washing. They manger need to do more training. read more

The tropichop bowls are awesome. The sauces are okay. I prefer two over the rest. The price is great as well and it tastes great. Would definitely go again! read more

There was a piece of a sponge that you use to wash dishes with in my food. Real gross.

Food is tasty and very cheap. Service is a bit slow and not the cleanest eating area but food is tasty enough to go back.

The worst customer service I've ever seen! I grabbed my order last night came home found out they forgot to put 2 items and it was the second time that happened to me with this branch ! called them to see if I can go there and get the rest of my order but no one answered the phone !! Try to call them again this morning to give my feedback no one answered again!!! read more

They literally got our whole order wrong. The guy at the window was to busy talking with his coworker to make sure the food he was shoving out the window was correct. read more

This is not fast food! This location is literally those slowest moving place on earth! Be prepared to wait 20 minutes for your food. Whether you're inside or in the drive through, it's going to take the better part of your day to get the food. For suck a busy location, their management has got to be horrible, seeing how it takes years to get your food. You're better off driving to the next location. You'd probably be done eating and gone by the time you get your food! If you have time to hang out and waste time, then this is the perfect place! read more

Typical Pollo Tropical food, as expected. However, the dining area is completely disgusting. Floors slippery from grease, dirty tables, sauce area filthy, sauce spilled all over the place and just overall chaos. Absolutely terrible location in terms of cleanliness. How did this place pass a health inspection ? Turnpike truck stops are much cleaner than this place. read more

You need to teach your cashier Lovenson about customer service. From the moment we approached him when it was our turn he was far from friendly and in fact, being short altogether. It made the whole ordering process uncomfortable. I am not sure if he was trying to be a thug to us since we're other guys but definitely undeserving a customer service position. Perhaps he'd be better as a cook or meal preparer behind the counter where he won't make contact with customers. To add insult to injury, after we paid, he just gave us the receipt without saying a single word. Nope, not a simple THANK YOU, a smile or anything that would make us want to return in the future. Basically, the last words out of his mouth was when he gave me the total for my order. I gave him my card and that was it ... not a single word. Like, he's doing us a favor for helping us. This was not the first occurrence for Lovenson. He helped us at least 5 times in the past and each and every time he was just plain rude and borderline ghetto. Heck, the older lady that refills the sauces and utensils are so much friendlier than him. Even though she speaks only Spanish, at least she looks like she's happy she has a job. There are people out there who are looking for jobs and this is the best candidate Pollo can find for this location? read more

Thanks for my tropichop soup. Didn't drain the tomatoes or corn or something. Rice was floating in liquid. Not to mention the establishment itself was filthy. Sticky tables, sauce bar a mess, floors sticky, just disgusting. I know pollo Tropical isn't fine dining or whatever, but the standards have hit a new low with this franchise. read more

Last minute plans can be a good one. A friend of mine wanted some lunch and we made an appearance here. I settled for a TropiChop mojo roast pork bowl with brown rice and corn. No veggies and loads of homemade garlic sauce. Yum! The portion was reasonable for the size and price that came with it. Our food came out quickly and it was flavorful. Read Rachel's tip for the coupon code you can redeem on your next visit. Who doesn't love free stuff? read more

3 stars but just barely. As a long time regular customer of Pollo Tropical, I returned now for the 2nd time since Covid. Ok here's what I found, undercooked black beans, very small ( a bit dry) piece of dark meat chicken, and 2 food workers right there in front of me with their masks worn below their nose. The outside trash can was extremely dirty as well as the door handle to go back inside. Makes me wonder what has happened. Not a great overall experience. Hope corporate takes notice of this Yelp and makes some changes. Oh, no jalapeños peppers and no raw onions per employee 'at this time'. Overall still can recommend you try Pollo for yourself and you could end up there on one of their 'good' days. read more

Pollo Tropical is a very good Spanish chicken joint with very good side dishes. Great rice and beans ,sweet plantains. This is a very good place especially that it's a franchise. I tried their ribs once, stick with the chicken read more

Wow, this is one of the most poorly managed Pollo Tropical I've ever encountered. Stopped by here on our way back to Orlando from Fort Lauderdale. Ordered the pinchos (chicken skewers) with rice and tomatoes. Ordering was quick and easy enough. The wait for food though was horrendous. The manager was yelling at the cook the entire time in front of everyone...not cool. The cook, along with the rest of the staff, acted like they couldn't care less about being there. Food came out cold and my skewers were a bit raw. I'm pretty sure it was the reason I had stomach issues after (to put it mildly). Will never ever freaking go back. Don't even think about it! read more

Tried the new crispy chicken BLT threw it in the garbage taste like was microwaved several times bun was hard dry old French fries were just as bad stick to what you know best beans rice grilled chicken so disappointed when restaurants branch out in different areas bring their demise read more

Never knew this Pollo existed, I think the only reason it escaped me was because it's not exactly in my neck of the woods. After the not-so-wonderful Campero experience I googled on my blackberry for any nearby Pollo Tropical and voir loir! An oasis of grilled perfection... This seems to be a smaller restaurant but it is fairly new so it's got the big mac daddy salsa bar! I had chicken and ribs and had the mustard curry salsa with the chicken and the guava barbecue salsa with the ribs. Corn was great, and the bread was fresh and fluffy. If I could fit them into my car I would Pollonap the crew here and take them down to my neighborhood Pollo in MIA! Kudos to the Pollo Tropical chicken maniacs! read more

Pollo Tropical - some good pollo! - Fast Food Near Me - Boynton Beach, Florida

First time eating there. Went through drive through. Had a chicken rice bowl with yellow rice black beans and corn. I added this amazing garlic sauce they have. It was great. It was a nice quick dinner. read more

Pollo Tropical - Chicken rice bowl. Yellow rice with corn and this amazing garlic sauce!! Yum yum - Fast Food Near Me - Boynton Beach, Florida

The slowest pollo ever!!!! 4 sandwiches waited 40 min. It's fast food!!! Has to give them 3 stars cause the chicken was cooked perfectly!!! read more

Talked my.mom to going to the one in boynton beach on military trail.. FILTHY..DIRTY PLACE WHAT A SHAME..the chicken on the grill looked good, but because the place looked so dirty with food drips on condiment bar and filthy floors, and manager who looked like he could care less Wouldn't go back...quite a shame,also windows were also filthy. . read more