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Pollo Tropical

1.9 (127 reviews)
Closed 10:30 am - 12:00 AM (Next day)

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POLLO TROPICAL ATMOSPHERE

What's the vibe?
Moderate noise
Casual
Dogs allowed
Outdoor seating

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Recommended Reviews - Pollo Tropical

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Reviews With Photos

1/2 Fire Grilled Chicken - all dark meat and 2 sides of vegetable rice
Jimmy W.

I went to get my wife some food there. The chicken was fresh and good.The rice was a little undercooked. The service is good. The ambiance was great.

Grilled Chicken Salad w/ Lettuce
Lorrisa L.

I was in the mood for a salad and considered Pollo while browsing as they had a chicken option on the menu with guacamole that looked amazing. Unfortunately it was grilled and not crispy as requested when I opened the container, but did not disappoint whatsoever. I loved how the condiments were separated since I was a bit beaned out but didn't mind the fiesta beans with corn on the salad. I was also skeptical of the chipotle dressing and got cilantro just in case but honey I tasted the chipotle and just had to add that razzle dazzle to the salad. Overall I felt full without the guilt as it was a big salad and they did not skimp on the protein.

All of my food is spilled just because they didn't close it. They didn't make sure it was closed.
Valeria V.

I went to go get my food. Service was great. The only problem was they didn't cover my food well and all my beans spilled everywhere. Just because he didn't take few seconds to make sure that they did close it right on my food is spilled

Luisa F.

This was my daughter's chicken Caesar wrap. Disgusting!!!! Who believes making this and providing it to a customer is acceptable? Every experience at this pollo tropical is a disgrace! My other daughter order white rice and got yellow rice. Requested spicy pollo sauce and nothing.

A chicken breast cut in two
Santiago P.

1 Chicken breast cut in half for the price of two!! Ridiculous, they thought they could get a way with it, just give me an extra piece it's not coming out of your paycheck

This is my first review to this restaurant I been with pollo so many times and I can't believe my bf have to back and forth for try to get my food right for f...ing 3 times and really? At first no my cheesy yuga bite next is give me the regular which I paid for cheesy not for bullshit and third he had to back one more time to get the right cheesy yuga fr I hate this location so bad We should've trust for this location service without checking the seal back or whatever reason no trust this You know who I am you saw my bf for 3 times for this and who paid our gas to do this? Don't play with people like this they had a lots of thing to do too Don't wanna give any star for what?

I ordered crispy chicken Tropichop bowl, I couldn't even chew the meat & I'm disgusted with this service.

I ordered a crispy chicken Tropichop bowl & I was given this disgrace of a plate with chicken, drowned in cheese.

A sandwich no one bothered to cut in half

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5 years ago

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4 years ago

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16 years ago

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6 years ago

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8 years ago

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8 years ago

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14 years ago

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6 years ago

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2 years ago

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9 years ago

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5 years ago

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6 years ago

Terrible, terrible service. All the employees act like they don't care about their customers and are super slow with orders.

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4 years ago

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3 years ago

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6 years ago

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7 years ago

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7 years ago

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5 years ago

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4 years ago

There was a piece of a sponge that you use to wash dishes with in my food. Real gross.

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7 years ago

Food is tasty and very cheap. Service is a bit slow and not the cleanest eating area but food is tasty enough to go back.

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5 years ago

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7 years ago

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8 years ago

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10 years ago

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8 years ago

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14 years ago

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13 years ago

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10 years ago

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8 years ago

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We truly apologize, please check your inbox for follow up

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18 years ago

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11 years ago

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Review Highlights - Pollo Tropical

I think next time the corn fritters and mojo roast pork will be on the list for me to try.

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Steak ’n Shake - Onion Rings and Vanilla Shake Slurp. Soooo Mmmmmm

Steak ’n Shake

2.7(141 reviews)
1.3 mi
$

I came here shortly after they opened on a weekend. It was very good and I was happily impressed…read morethat the restaurant is doing well despite all of its changes and years since I've been here. The restaurant was clean and the bathroom was freshly mopped. Employees appeared put together. Food did not take long. We loved it all. We intentionally came here to try the beef tallow fries. I don't see a huge difference with the old fries. But all of it was great. My favorite was the Biscoff milkshake. It compares to the cheesecake Biscoff at the fair but priced much better. They got rid of table service and made it an order at the counter and then grab your food and sit type of place. Ruined the classic diner vibe and personal aspect. Will be back anyways!

Came here again to share with you all an interesting experience I had at this establishment…read more Upon walking in I was greeted as I opened the doors and was welcomed with a warm smile and offered help in case I had any issues with the ordering kiosk. The person who greeted me with a warm welcome was this beautiful smiling soul named Navmina. What makes this interesting is that I have been to so many steak 'n shakes all over south Fl... and I never had anyone ever greet me as I entered or even offered any help with the kiosk. I was actually touched by her kind gestures and I was compelled to ask how long she has been worked there and she said that she was just hired not too long ago to be a greeter! I feel as if Steak'nShake is truly stepping up their customer service game big time! As someone who likes to eat keto my orders are not your typical burger orders. When my order was being served the Shift manager came out to greet me as well and wanted to confirm with me that she got my order right before handing it off to me. Her name was Gayle..... and she was genuinely concerned and wanted to make sure that they got my order right! Not only did she get it right, she did it with care and a beautiful smile! As my wife and I were eating or delicious food I could not help but notice how hard Navmina was working. She constantly kept coming to our table just to check if we needed more napkins, a refill on or drinks and even to clear our table...... Honestly I was so impressed with her! She is a rock star!!!! And I between taking care of all the guests she was non stop cleaning! I tell it like it is and this is hands down the best customer service I ever had at a SteaknShake and it was also the cleanest one ever..... some other one I have been to feel as if I was walking on an ice rink because the floors were greasy. WHAT EVER YOU ARE DOING Steak'nShake..... keep it UP!!!! I would give them 6 stars if I could !

Photos
Steak ’n Shake - Inside

Inside

Steak ’n Shake - Biscoff milkshake

Biscoff milkshake

Steak ’n Shake - Spotless serving station!!!

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Spotless serving station!!!

Juici Patties

Juici Patties

4.0(6 reviews)
4.2 mi

After reading Quintella's Yelp review of her visit here, I decided I just had to try it. We love…read moreCaribbean food -- from all the islands. They are located in a plaza near Publix. There was a line to order for lunch. Even though they're fairly new, they were busy enough to show that they should do quite well here. We got a two patty combo with a drink and added on some coco bread. I let my husband have the drink as he loves passion fruit and they had a pineapple-passion fruit juice drink. He said it was okay. We shared the patties. We tried their mild beef and their curried chicken. We both agreed that the chicken was our favorite. It had a slight kick and a nice amount of curry. The beef was good, but so juicy that it dripped all over. Perhaps the spicy beef would have been a better choice. We tasted some of the coco bread as "dessert". I think we would have liked it more if it was warm. In fact, I toasted the leftovers in a pan with some butter and it was much better. We look forward to coming back for another curried chicken patty and to try their spicy beef one...

If you're into Caribbean cuisine, then I suggest you come to this location because Jamaican beef…read morepatty, and cocoa bread over here surpasses Golden Krust. Now you may be asking why am I saying that? if you've had Golden Krust, especially in Florida, then you know the food quality is not as good and the cocoa bread is hard and cold, but over here the cocoa bread is soft and warm every time you order, which I appreciate that so much. There's only been one occasion where Customer Service was subpar, and that's one of the reasons why I'm only giving a 3-star rating. Another reason why I've deducted a star is because of the pricing; it seems a bit high for the amount of food you get. Other than that, the food is really good I will still come here to get some good beef patty and cocoa bread anyway.

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Juici Patties
Juici Patties - Quick 6

Quick 6

Juici Patties - Outside

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Outside

Pollo Tropical - hotdogs - Updated May 2026

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