First time visiting Polka Dotz, and unfortunately the first impression wasn't great.
We arrived literally one minute after closing (6:01pm), so I completely understand if store policy is that no additional customers can be helped after hours. That part is fair, and I respect that.
What was disappointing was the interaction itself. The door was still unlocked, another customer appeared to still be receiving assistance, and before even a greeting, we were immediately met with, "We are closed."
Customer service is often about delivery just as much as policy. A simple friendly explanation--or even directing us to another location--would have made a huge difference.
To be fair, when we called the second location, Meghan was incredibly kind and let us know they were open later, which we appreciated.
This review isn't about expecting service after closing--it's about first impressions and how customers are spoken to.
From a customer service perspective, this could have been handled so differently: a quick hello, an apology that the door was still unlocked, a polite mention of store hours, and perhaps even letting us know the second location was open later. That kind of interaction would have left us wanting to come back.
The store looked nice and clean- the response of the other store employee is why there's a strong score. The website has no email. read more