If you think the Iowa DOT is bad... Welcome to the 7th circle of Hell. Lol
Booking an appointment to pick up my new Iowa personalized license plates was easy enough to do online. I made it for 1130 AM on a Monday.
So what they don't tell you is that they give everyone lunch from like 1100 AM - Noon so when you get there after 1100 AM don't expect for any more than one of two lines out of the 15 to be open. Kind of like Walmart... Only the Polk County Treasurer doesn't have a self checkout option.
Even with an 1130 appointment I don't think I was called up until 1215 PM when agents started coming back from lunch and additional windows started to open up.
Service was polite enough I guess. Pretty matter or fact and they didn't seem to know why I was there... Even though my number was called and corresponded with an appointment that had all the details in it I'm sure.
If you are going to send everyone to lunch... Maybe just don't make any appointments during that time slot?
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