I've been trying to change my driver's license over from Missouri to Iowa since May. I also need to change my last name because I got married in May I still have my last name from ex husband, who is now deceased as of today. Now it is September, every time I try to make an appointment it books it a month or more away. Then when I come to the appointment there's always an excuse that I don't have this or that document the first apartment appointment I went to I didn't have my birth certificate. When I found my birth certificate, I booked another appointment that was almost a month and a half away and then went to this appointment. Now they say that I need the marriage certificate from my first husband which we've been divorced since 1995 and he is now deceased. So now I have to pay for a marriage certificate to be sent from Illinois, just to get this gold star on my driver's license! The first time I went, the lady wasn't very knowledgeable she had to ask the other lady for help. The second time I went, omg, as soon as I walked in the office all I can hear was this very loud man and I said oh my God I hope I don't get him. And low and behold, I got him... He was a tall, black man. Seemed nice until he opened his mouth. I don't know why people of our color get these jobs and become so rude to there own kind.. When I walked up he to him and sat down. I told him what I need and he started rattling off the documents I needed. So I pulled them out. The the first thing he looked at was my birth certificate. He peeled my birth certificate back cuz it was really old like it was a piece of crap and then he asked me ma'am how many times have you been married!? Very rudely, that's when I knew this was not going to end well. The next thing he said was well you need this, this, that and xyz.... he was just very rude about it and I was already upset because of the way he approached me. And then I asked him to write down or provide me a list of things that I need so the next time that I come in I can be prepared because it's been 4 months and I still haven't gotten my driver's license changed over to my marriage name andy new residence. He refused! He said, ma'am, I will not! By this time was a little frustrated he said, ma'am if you just calm down I can explain to you and tell you what you need! After that I zoned out, cause I had enough! So I just shut my mouth and just let this rattle on so he can have the last say and get his satisfaction of successfully pissing me off! I just walked out. This is so horrible! Nobody I don't care if you a DMV worker or whoever you should never treat people this way! This is unacceptable! This man was very rude from start to finish! Then when I walked out everybody was looking at me. I forget l how loud he was, so everybody in the DMV heard him! I was so embarrassed and I just let them know to be prepared to have all your documents. Cause u will just have come back a month later! And hopefully they'll give you a list of things you need to bring back! Will never go back to Des Moines DMV on Euclid again!. read more