It was difficult trying to find the main entrance to this location at 1400 S Mint St, Charlotte, NC…read more28203. The phone number I had for Penske wasn't the one for the actual location. You have to call the actual hardware store itself. I had to ask an employee at a neighboring company where the entrance was, and that's how I found out. Upon arrival, it took about 10 minutes for a Penske associate to come and assist me after being paged. Next, I was told that the truck I had reserved wasn't available, even though two were sitting outside. I was told I'd have to get a larger truck at no additional cost to me. I did not want that. I wanted the truck I reserved. It was then that I found out that, though my reservation was for that day, the other person who had reserved the same-size truck wasn't due to pick up her truck until three days later. The associate called and asked if the renter for the Monday reservation would be okay with a larger truck, so I could get the truck I reserved, but she refused. I was told they didn't have my truck available. Then magically, the truck showed up after I pointed out that there were two of the same-sized trucks outside that I had reserved. Apparently, one of their staff members did not inventory one of the trucks into the system after it was returned. So, I wound up getting the truck I reserved. The entire process took close to 40 minutes. I was frustrated, and no compensation was offered for my troubles. This wasn't impressive, given it was my first time renting from Penske. The associate seemed incompetent and disorganized, to say the least. It was a horrible experience. The truck didn't seem stable while I was driving, but it got me to my destination safely. I don't blame Penske for the issue; I blame only this particular location. My advice? RUN!!!

First time renting w Penske we had a one way rental to NC & the KOP store was extremely helpful -…read moretruck was new & clean!!! Will definitely use in the future!

Had an amazing experience renting a car here. Anishka was super nice and professional! I came to…read moreAvis Budget a day before my birthday and needed a car for a trip. Before that, I did not know about Avis so I went to every other car renting place in Charlotte, but none of them had cars available. I was devastated because I actually booked the car at enterprise 3 days prior the trip and the last minute they told me that they did not have a car for me. After running and calling every where, I found Avis Budget, came there in tears because I thought I am going to have to cancel my trip now. But they gave me a car in 2 minutes!!! I was so happy!! No trouble, simple, easy, fast and always available! And cheaper and more affordable!! Thanks God, Enterprise did not have a car for me because it worked out very well at the end! Definitely the best car rental place!!! Thanks Anishka!!!

We prepaid for this rental car. Arrived at desk & line is past Enterprise. There are only 2 ppl…read moreworking Avis. This is ridiculous. We will go hertz or nearly anyone else next time we rent a car. A higher price is worth not waiting in a huge line!!! The one serpentines as you get closer. So it'll probably take 30-50 minutes to get thru it. Pathetic. Don't do a car rental from Avis at Charlotte Airport.

I worked with Tim Becker on a large scale event rental on May 4. We had a lot of moving pieces and…read moreTim was there every step of the way. Tim was able to get us 2 - 53' refrigerated trailers and 6 - 26' box refrigeration trucks for a beer festival. Tim was on top of it making sure that everything was picked up and delivered as promised. When we ran into an issue with the dock we were using, he was able to do some quick thinking and get a tech on-site for us on Saturday morning before the event. I could not recommend Tim or Ryder more for the services provided to us on May 4. I will 100% be using them again.

DM stepped in and made things right with a 2 day rental credit. It can be hard to stay ontop of…read moreeverything on a daily basis, so when a company works to make an error right, I always give them a second shot! Worth the visit, just be prudent on details (as with anything).

Austin C at this location is the BEST! He went out of his way to find another vehicle for us (to…read morereplace another rental) from another location. Totally impressed with his professionalism and kindness. Thank you so much, Austin! We will refer this branch to all that we know!

Excellent location to deal with regarding your rental needs. Very friendly staff and they provide…read morevery good customer service.

Awesome service! Kind and helpful! We had a specific need for pulling a wheelchair in a…read moretrailer. The team was awesome helping us find a store with a trailer with a ramp .

Dropped by to get some propane canisters refilled. Lester was extremely helpful and friendly…read more Lifted them and placed them in my car after as well. Great service quick! Easy to get too! Affordable very affordable!

I'd you've got to use Uhaul, I'd highly recommend this location and South Blvd…read more Better service. Honest workers. Less attitude. Friendly service. Expeditious. Didn't complain to work after closing. Hooked up the trailer with no issues. Gave details on other locations and people. It's been a process as I had a trailer come completely off the hitch based on the near Uptown folks installation. In summary, I can recommend this location. Started this review 2019. Posted December 2022.

We rented from Carolina Rent a Car and I left a very special item in the vehicle. While I wasn't…read more100% sure that's where I lost it, I went by any way to check. It hadn't turned up at that point...I left my number and a description of the item. After a week I was sure it was lost forever but two weeks later I got the call!! They had recovered it while cleaning the vehicle. Their honesty and integrity goes such a long way. We will absolutely rent again!! Thank you

the biggest scam of all time they are ,looking and seeking ways to capitalize off the customers…read morecars are dirty and wrecked when you get them but then they try and charge you for the damage that was already there!!!!! im looking to get a lawyer right now as we speak because this company is straight up bullshit.... mike is nasty and a liar, matt maybe the only one with good customer service. curt just there for a check he see the damage and still dont say shit but cosign that it is new because he afraid of mike...... please if you know what i know dont mess with them or you will need a lawyer just like me

Great, honest people…read more I've had my axle replaced, engine repaired, oil changed, etc. They don't overcharge, they're fast, effective, and very personable.

I called Almar and spoke to Frank about installing a remanufactured engine in my 1995 Ford Mustang…read moreGT V8. After I had it towed to Almar, Frank called me back & asked if I had seen the car, which was strange since I bought it new as a retirement gift for myself in 1995 just before retiring from the Marine Corps. Frank said that the car had a broken mirror and a bad tire, etc. Basically, he refused to install an engine. I asked Almar to install an engine, not tires or mirrors. I guess my car didn't meet Frank's standard. Another dealer will install the engine for $900.00 cheaper. Thanks, Almar.