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    PNW Aging Specialty Services

    4.0 (1 review)
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    ComForCare Home Care

    ComForCare Home Care

    4.2(5 reviews)
    2.1 mi

    This particular branch of Commforcare tarnishes the entire commforcare company name. The staff here…read morestruggles and often fails to operate with the bare minimum of professionalism. There is no one in the state of Washington employed in the HR department. Instead HR is supposed to be handled by the owners Daughter who lives in Massachusetts. Unfortunately, when I tried to submit a simple grievance about poor communication things immediately became far from professional. In two days time I received a seven paragraph barely related rant from Darcie's mother (no communication from the supposed head of HR mind you) and my hours were changed over night from 24 the next week to zero. When I insinuated that it seemed like my hours were cut in retaliation to my complaint (which isn't legal), they immediately added two of my shifts back, which only makes me more confident that this was done purposely. Darcie reached out but refused to meet with me herself via phone and asked me instead to meet with her Dad. Why wasn't HR handling this HR issue? Why was I being placed in an exceedingly uncomfortable position when I simply pointed out that management continuously provided employees with completely separate procedural instructions? At this point the head of HR had failed twice to solve an exceedingly simple issue, then she made no effort to arrange this meeting or the phone meeting I had requested. At this point the work environment had become at best uncomfortable and at worst actively hostile. Some of HRs most basic functions are to handle employee grievances, and to address communication issues. Unfortunately this company has no functional HR department, simply a figure head in a different state and time zone who can't be bothered to perform even the most basic functions such as following up with employee grievances and scheduling meetings. This paired with requests not to inform clients on our familiarity with their equipment was more than unsettling. On top of that I arrived twice to clients that had never been informed I was scheduled to arrive. In my time here, four separate clients and families complained about the poor communication from the office and the unpredictable and sometimes unreliable last minute schedules. I watched five members of the staff decide to leave this company in the less than six months I spent here, and I made at least six, as yet another testament to the blatant disfunction in the management here. As someone who was previously employed by this company, I urge you to take your business elsewhere. Attached is a text message asking NOT to inform the client that the caregiver is unfamiliar with the clients Hoyer lift; something I see as potentially very dangerous and as a shinning example of this companies shady ethical standards. I have a breadth of physical evidence to substantiate each claim I have made in this review, and only hope that it forces this company to hold themselves to a higher ethical standard in the future.

    ComForcare has been the key anchor of my parents' transition from tottering independence to safe,…read morewell supported assisted living. Over most of the last two years we have retained a morning and evening caregiver to support hygiene and dressing/undressing and attendance at assisted living activities and meals. Our caregivers have been skilled and kind...a combination that is hard to find and retain over many months. In addition, Randy and Debi Kyle have been so helpful in offering perspective and advice as we dealt with increased frailty, dementia and family questions. They have made all the difference as we navigated the continually changing landscape of services and personal changes as my parents are aging. As our family life changes, we may well need their services again and it will be so good to know that their help is available.

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    PNW Aging Specialty Services - homehealthcare - Updated May 2026

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