Wouldn't notized a title because I wasn't member but a member of your bank buying a car from me ?read more

I have been a member of the Zebulon SECU for a few years. Going into this branch in Zebulon to…read moreconduct business has been a struggle since the first day I joined. Customer service does not exist at this location. Ms Charlene is the only teller who can take care of my business, however, the others working the teller line or the drive thru are less than qualified to do this job. I had my final bad experience at this location today and will never return to this branch, EVER. I would tell others reading this review, please do yourself a favor and go to Knightdale or Wendell to use their services. They DO NOT CARE about you as a customer and you don't need to put yourself through what I've gone through. In my estimation, they should clean house of the current teller staff and bring new people in. SOMETHING NEEDS TO BE DONE!!!!!!

I watched a teller disrespect a customer in front of me in the Zebulon branch today. She was…read moregetting a large amount of cash and the teller was unprofessional towards her. This place needs customer service training. I was treated with the same disrespect. The teller rolled her eyes with disgust and spoke very rudely to me just like the lady before me. I will never go inside that bank again. My hope is that this teller gets fired. A rating of 2.9 is nothing to brag about.

People of color do not receive the same level of service here, would not recommend visiting this…read morebranch location. Unless you want to support a business who mistreats people who are different, who are solely discriminated based off a certain stereotype. Unfortunately an employee of mine did receive a different quality level of service here. Which is against their non-discrimination policy. I would like to prevent from others having this type of experience. You have a right to not receive discriminatory treatment for exercising your CCPA rights. If you are local, go to the Knightdale/Zebulon branch. They won't look at you any different. They won't withhold your paycheck for a long period without verbally communicating what they are doing with it. My employee did not deserve to leave with tears in her eyes. She just wanted to cash out her paycheck of $100. Just sad.

From the owner: At First Citizens, building relationships with customers is at the center of all we do. We…read moreunderstand there is a right way and a wrong way to do business, and we choose the right way. If you're looking for a bank that cares about you, your goals and your future, come grow with us. Visit us at our Wendell, NC branch or find us online.