Pleasant visit to get a new debit card and Keisha was super helpful! Place was very clean and I was…read morehelped in a timely manner. Service I went there for was complete as well!

How can you trust a company that uses misleading tactics to get your business? They're not…read moreaffiliated the Navy or any other branch of the military. It's a name used to mislead military members that they are affiliated. They have been sued for discriminatory lending practices. Don't expect any level of personal service from the loan department. They will not communicate with you at all. When you call them on the phone, you can only speak to a representative who admittedly does not have any answers about the loan department or how they operate. They read from a standard form and cannot provide any assistance or answers. With NFCU you're just a number. Your military service means nothing to them. For me it has been a disappointment. Would I recommend them to a friend? Absolutely not. It's offensive to military members, veterans and their families.

They changed the terms on the loan twice. When I questioned it, they refused to correct it. I had a…read moresmall delay because of some very serious health issues with my father in law and pregnant wife. When I got back to them, they refused to close the loan until I paid their origination fee up front, on top of the appraisal and $500 good faith payment I had already prepaid. I was still within my commitment period and they refused to close the loan when I refused to give them any more money upfront as well as refund me my good faith payment even though i have proof the mortgage broker told me "nothing is nonrefundable" in writing. Stay away from them (Colleen Caine, the underwriter.......Kevin Vanic, business development officer, and Gary Polao, red star mortgage broker who worked with apex to approve me. I have filed complaints with 4 different agencies, including the BBB and the FDIC because of their parent company Firstrust Bank. Unethical, illegal, and they should be held accountable.

This may be the most unprofessional mortgage company I ever dealt with. If you can do yourself a…read morefavor and stay away. Especially if your phones are answered by your coworkers!

My Dad and I had to find a new accountant, and as you know, finding any service provider "blind" is…read moreno treat. Fortunately, I found FJ Koelle & Associates via a Google search, and was impressed by the previous Yelp reviews. Let me assure you, those reviews are legitimate, and Fred & Stacy are exceptionally wonderful to deal with. Fred got us in rather late in the tax season, which made me very happy. The experience from that point was as pleasant as having your taxes done could possibly be. Stacy went above and beyond to proactively call me the day before a snow storm, and asked if I wanted to move the appointment. Who does that these days? Exactly no one, that's who. Once we sat down with Fred, he prepared much of the info on the spot, rather than just taking notes and putting our return in a queue. Got a call the next day (yes, you read that right) that everything was ready. Amazing. His fees are consistent with what I'd expect, perfectly fair and reasonable, the office is clean and pleasant, and honestly there isn't one thing that prevents me from rating FJ Koelle & Associates 5 stars +.

I reached out to Fred with a question on individual income taxes. I am not currently a client of…read moreFred (I do my own taxes), but he was kind enough to respond to me promptly and answer my questions. His grasp of the tax code and current tax laws was excellent; he was also very gracious with his time. It would have been very easy for him to say that he needed to bill me for his time and expertise, but he did not do so. I would highly recommend Fred and his team to anyone in need to tax help / preparation. Brian

Stay away from Gateway Funding (eRates Mortgage). They have a great rating on Zillow.com, but…read moredon't use them. I was going to refinance with Gateway Funding and completed all of the paperwork. When I read through their final contract, I noticed they altered my refi from no-cash to cash-out, directing $5000 back to them. Along with that, they charged $410 for an appraisal that never occurred, and when I called them on these issues, they stopped returning my calls and emails. Instead of Gateway, I used Northpointe Bank, and they were awesome. UPDATE: Gateway contacted me within minutes of posting this. I really would have appreciated that speed in service when I asked them to remove the bogus $410 charge instead of having to work with my credit card company to reverse their charge.

Stay away from this company! I had to push my closing date back two times, which could have costed…read moreme my house had the seller not agreed to the revised timelines. Finally the day of the scheduled closing came. It was a Friday and I was planning to move over the weekend. Unfortunately, it turned out that their closing dept. that does the paperwork to fund the loan is staffed by overworked sweatshop workers. They were so backed up that they couldn't get the paperwork done that day, and I had to push the closing back to Monday, putting a big dent in my moving plans - not to mention the huge disappointment of not becoming a homeowner on the big day! It was extremely frustrating. To compound that, they double charged me for the appraisal. I paid for the appraisal on my credit card and they charged me again at closing. No problem, they said, we'll just refund your credit card. Two months go by with no refund. No problem, they said, we'll mail you a check. Several months again go by. I contact them again and now they want paperwork proving I had been double charged. I send in the paperwork and still don't get a check. Finally after I threatened to take them to small claims court and file a case with the BBB they got their act together and refunded my money. After all of that, my loan officer had the nerve to say "I hope this accounting mix-up doesn't prevent you from referring your friends to us." I have been warning anyone who will listen to stay away from this company. The whole process was an absolute nightmare.

They represent many companies so they can shop for the best coverages and rates. Very friendly and…read moreprofessional staff. Top notch organization. I recommend them to all of your friends and family.

From the owner: We are an independent insurance agency, we represent 12 major companies to get you the best price…read moreand coverage. We work for you not the insurance companies. We sell Auto, Home, Business and Life Insurance.

I don't write too many reviews. I've experienced a lot of 5-star service, but I just never "get…read morearound to it" when it comes to sharing a positive review. Well this time I'm actually following through, because Capri was/is a godsend. She came into our lives at a time when we were pretty hopeless about selling our Philly house. The only reason we tried again is because of Capri-magic. She calmed us, coached us and called us through the whole process. She never lied to us about our prospects, but also gave us enough hope to keep pressing forward. We ended up with an offer better than we could of imagined. Capri was probably happier than we were; that's how invested she was in making it work. Thank you Capri and team. Because of this miracle, my wife and I are in a better place to have a family.

I can't recommend Capri Dessecker and her team highly enough-they are truly the best. Capri is…read more*exceptionally* knowledgeable about the market, what to look for in houses and red flags to be aware of, and how to be strategic when it comes to making an offer and negotiating. She also truly wants the best for her clients-she took the time to really understand what we were looking for, is incredibly patient, and not only never pressured us but strongly encouraged us to look at homes that were the remotest of possibilities (I was worried about wasting her team's time but as she kept reminding me, the more properties we saw, the more informed we would be). She and Courtney are also so organized and helped us stay on track and on task for the whole laundry list of things that happen when you buy a house. They gave us a beautifully organized binder at settlement with all the docs we will ever need along with notes about what to do when (e.g., if you don't get a mortgage bill by this date, follow up, etc). Plus Capri is just really fun and kind and a joy to spend time with, and is clearly very invested in the Philadelphia community and supporting other local businesses. I know I'm gushing-and I never write effusive reviews-but honestly, that's how great they are!

We relocated from out of state and had no real frame of reference for buying in Philadelphia. Jon…read morefixed that quickly. What impressed us most wasn't just that he knew the neighborhoods well, it was that he understood the houses themselves. There's a lot specific to older Philly rowhouses that nobody warns you about: flat roofs, plumbing that predates most living people, sump pumps, and a whole list of things that are just normal here but would raise red flags anywhere else. Jon walked us through all of it without making us feel like we were in over our heads. He's also the kind of agent who makes the process feel like a collaboration rather than a transaction. No pressure tactics, no steering. He negotiated on our behalf with a calm confidence that was genuinely reassuring. And Madeline, his partner, was exceptional on the operational side: she kept every deadline, document, and detail organized so nothing ever fell through the cracks. Between the two of them, we always knew exactly where things stood. We'd send anyone we know their way without a second thought.

Jon is THE guy to use. Referred to us by coworkers and…read morelooking for a forever-home, we were very picky with who would represent us in this tough market. Throughout the whole process Jon was responsive and reliable as was his whole team. A huge plus is that his work background means he has a keen eye for specific details while walking through prospective homes. We always felt like we were in good hands with Jon and that he really cares. We closed our home with ease and referred our close friends shortly after!