Not the location to go to if you're having trouble with your account. I came in to inquire about an account closure and left with more questions than answers. Without introducing herself or her position, I was approached in front of the entire office and immediately berated with questions regarding a bounced check. No matter what answer I gave, she rejected, and insisted the check was fraudulent. After confiscating my bank card, refusing to answer any of my questions and asking me to leave, my partner requested her info. Elizabeth Alvis, branch manager.
I visited a second location and had a completely opposite experience. They were happy to review my check, confirmed it wasn't fraudulent, offered to reinstate my account, and delivered my remaining balance in cash without any issue. It's a shame that my first experience with this bank had to be with Elizabeth, since it appears that many PNC hires are delightfully helpful.
Unless you enjoy being treated like a criminal, please seek help at any other location. read more