I'm pretty much been with this bank because I've had an account there for nearly 20 years. It is…read moreconvenient for me because there are 3 branches in Newark (used to be 5), and there are Santander ATMs in all CVS stores on the East Coast. Do they offer the best service and/or accounts? No. Long gone are the days when you can walk in and speak to a customer service representative, now you must make appointments to speak with them so if it's an urgent matter it'll have to wait until at least the next business day. Also, this branch along with others no longer stock Euros and you can no longer order them. This is something I've done for over a decade whenever traveling to Europe, and it was a nice perk to have so that is missed. Their basic cecking accounts also need some work. Would be nice to have a checking account that rebates foreign ATM fees, but Santander only offers that for their premium accounts.

Amazing and caring staff. Could use more tellers.........................................read more

I went to the Citibank Branch on Forest avenue to resolve a lost check that was issued to me 3…read moreyears ago to my previous address in the Bronx. Since the check was uncashed it was to be transferred to the State of New York. The branch manager was extremely helpful and she contacted various department via emails . The branch took my cell phone and promised to call me as soon as she had an answer. A few hours later she call me that the check was currently in The custody of citibank and i was welcome to stop by next day to sign for my check responsible for issuing checks. I was very impressed with customer service provided from the branch teller to the branch manager

I want to commend/compliment Ms. V. Brannon of the 2624 mooris ave branch…read more I had a check that had scribbling on the back making it difficult to scan in the bank computer system. Ms. Brannon tried, and tried and tried for over ten minutes, trying every which way until finally the system accepted the check. It was ony a $14.00 check, but the effort and steadfastness of Ms Brannon is commendable and noteworthy Thank You Bob G. Chatham

Went to this branch once to use the ATM. Easy to park in the lot and to take care of bank business…read morewhen need be.

I am sorry to hear the unfortunate story in the other review…read more My experience was so different and positive I feel compelled to share. (I think their policies have changed regarding accepting new accounts, but I am happy to be part of their network!) I have my business in Montclair and this account. Hope For the Flowers LLC, has been with Proponent for 5 years. I more recently opened a personal account and this year transferred my variable rate loan to a fixed rate with them. I prefer this to the former large bank's variable rate.

I attempted to own a small business account here. Everyone was quite nice but I was repetitively…read moregiven the wrong information, not explained important parts the process and not contacted. Ultimately I put in my "application" to open an account, delayed due to paperwork that was forgotten to be given to me to complete, and told I would be contacted in several days after the board could approve it. When I didn't hear back, I called and was told it could be up to a week. I specifically asked if I would be contacted even if my application got denied and was reassured that yes, I would be and because of the nature of my business, it was likely I would get approved. I still didn't hear back and suddenly it was up to two weeks. It has now been over a month and I still have not heard anything at all. Needless to say, I simply have gone to another local credit union and successfully opened up an account within a day with no such hassle.

We have been using this bank forever(Scotch Plains) for personal and business! We love them! In a…read morebig world it's wonderful to have personable relationship with them, they go above and beyond! It's like a hometown branch from Scotch Plains ,Clinton - Edison there Customer Service is Wonderful! It's nice to call an get someone in the United States & get to a branch member! KT

Excellent bank! I established my biz account there 4 yrs ago and have been so pleased. There is…read morealways someone knowledgeable to answer my questions and the staff is very kind and helpful. I accidentally withdrew my account with a duplicate debit and they called me immediately. They were able to reverse the withdrawal. You don't get that service from the big banks. And of course they have online banking and a great mobile app. Highly recommend