For those interested in finding a bank who actually cares about your banking experience, go to…read moretrumark. I have never been to a bank where the staff is so honest, transparent, friendly and flexible as they are. I came to this branch with my aunt and observed how friendly the staff is. I am not a customer yet, but I will in the upcoming future! They have very competitive interest rates for loans especially mortgage loans.

I like the people there, but their Corp processing for lost or stolen debit cards is horrible. I…read morewas told 7 to 14 days for a stolen Debit card? Who makes customers wait that long these days for a stolen or lost card? I had my wallet stolen and I got all my credit cards within 2 business days of reporting it except these nitwits. Then, when I decided to go get the card in person after waiting a few days painfully, they said the system was down and couldn't activate the new card I received at the branch! Hours later, I call them and the system is still down. Are you kidding me? A Bank, or CU Down for more than a few minutes? I told them if I didn't have it up by end of day I'd escalate. This is my escalation. Maybe one day they will learn to get it right!

I normally go here qnd today i go to withdrawal 4200.00 and the guy gives me a hard time. He tries…read moreto push me toward a cashier check and then he says he can only give it in 20's. Being a winer. I got annoyed because he couldnt fit 4200 worth of 20s in the envelope and i was concerned of getting robbed. Well maybe i was a bit of a dik but this guy has a melt down and starts crying. Literally he was shaking and the whole operation shuts down for 5 min. He goes full on tearing up panic attack and i didnt know what to do. I apologized for hurting his feelings...but geeze...I didnt say anything that bad. Honestly i think he is special. What the heck. Once I started applying pressure to him getting me my money he forgot how to count. He just looks at me and shakes. On my way out i apologized to the manager for being a dik. He winked at me because he knows this guy is a tart.

This branch is open until 6 on week days. In addition, there is a drive up ATM and two drive up…read morelanes. They also have business accounts that permit low balances. Very convenient.

I don't go there often, but when I do, I don't have to give my account number or anything because…read morethey already know who I am. Most banks mercilessly charge fees, but since merging with Provident Bank, I've actually RECEIVED $140.02 in cash back for using my debit card (that's just four months). They also have free coffee and a machine that automatically counts coins (no fee for that, either).

Good Morning, I just wanted to take the time to recognize Miracle Moore from Franklin Mint Credit…read moreUnion located at 32nd Chestnut Philadelphia location. Thank you Miracle for your professional air and the care you took in assisting me. From the moment we connected your approach was calm, respectful and full of patience. You took the time to walk me through every step of my account ensuring I understood all the details w/out ever making me feel rushed or overlooked. That level of service speaks volumes. You didn't just treat it like a routine task, you treated it like it mattered, and that means alot to someone like me. In a world where people often rush through their jobs or give minimal effort you stood out by going above and beyond. Your communication was clear, your attitude was warm and your professionalism made me feel like a valued person. Thank you for your exceptional service. You made what could've been a frustrating process feel easy and reassuring. KEEP SHINING MIRACLE. KEEP SHINING!

if I could rate this bank a 0 I would. This is the WORST…read moreBANK!!! Paid off 12 grand worth of debt with a credit line, called to close the account and they charged me an EXTRA 20$ to "payoff" the account when it was already PAID off!! Trash.

[587] Stopped into…read morethis new (to me) BOA and was a bit shocked on the layout (in a good way). Outside there is not much parking but plenty for when I arrived. They have a drive thru and an ATM drive thru which I love! When you walk inside you enter a lobby area and you're greeted by an employee not a counter of tellers. There is one ATM inside -they really should have two since they like customers to use it. The lounge area is inviting. Tons of offices so that the staff can help you with personal items. They went over my accounts to make sure they were set up properly and linked. Fixed my nicknames on my ATM screen and checked rates to make sure I have the lowest. The tellers are around the back (I did not visit). I was very happy and impressed with my visit. I'll definitely be back.

I walked into this branch to open up an account. I'm not sure what is going on here. Two people…read morewere working at the desks behind glass. One person never even looked up. The person at the other desk was conversing with another employee who noticed me, looked at me, and the proceeded to ignore me. I waited about 45 seconds and when nothing changed including no acknowledgement, I walked out.

So the problem I had was that I traveled a distance to get to the bank that closed at 3:00... I…read morearrived at 2:30 lights were out and bank was closed. Signs on the door said 3:00 as well as the staff inside the market that told me 3:00 but at 2:30pm It was ghost town. I will never go to this location ever again and I plan to call corporate.

god this place sucks. been waiting here 30 minutes and i don't think they even told any of the…read morecustomer service reps i am waiting. Would've called on the phone but that always takes 3 hours minimum of waiting. All for a problem they caused

Td bank is good because the hours they have. If you make money twice or more a week you'll need a…read moreTd Complete checking account. Savings is for the chumps you better get you an money market account. Or just invest. They also have stander credit cards that help you start off. I remember getting the $300 secured card It will make your credit boom! Hope this review helps the atms are also always updating and 24/7. If you need help Call the call center they are 24/7 aswell.

I've used TD bank for a few years. Can't get a hold to a live person to help me to log into my…read moreonline banking. Every time I call, it's only a answering machine. Even the main number, forget it. Lousy service.

It's a great credit union provided you NEVER, EVER, need to call their customer service center fora…read more question. Their customer experience on line, via the call center, or via email is HORRENDOUS. You often have to wait 1-3 hours to ask a simple question. Often the call center disconnects you after you have been on hold for 45 minutes or longer. It's been this way for the last 4-5 years and they have made no improvements. I don't recommend them to anyone who might need to interact with customer service. Probably the worst company i have ever dealt with in that regard.

The customer service this financial center provided today was HORRIBLE!!!!…read more I must say "I am not a member of TruMark". However, TruMark is a shared bank with the bank that I do have an account with ... So it allows me to go here as well as a couple other financial centers for banking services. So if I was able to get to my bank/ I did not need to make a withdrawal. I would have never came here. (And I really wish I didn't) So I walk in through the secured doors. Feel out the withdrawal slip and get in line. The line is pretty long because I'm guessing maybe because the 1st is New Years and the branch will be closed. Also this bank has a lot of bilingual bank tellers here. Which is a plus, because it seemed like 95 % of the people that came in were Hispanic. But the part is some of the customers only knew Spanish and did not understand when the bank teller said "next"... And the tellers could tell the customer did not understand English. Yet still did not call or signal the customer. They just waited for another customer that was able to speak Spanish told the customer..... So the line is moving slow. So finally I get to the bank teller. She's saying "next" but I can't see her because she'll sitting at the end with her chair low..(ridiculous) When I get down to where she is her and the teller beside her have no customer. So instead of her saying "I said next".. It's like she wanted me to read her brain lmaoo. She puts my acct# in and says "it's not working the acct# number could be wrong or maybe your bank system is down and it won't let me pull it up" ... So being as though this is my first time coming to this branch or even using one of my financial centers shared banks. I go to hand her the card I received when I opened my account with my acct# number on it. So she can double check the numbersAnd she just blurts out without even looking at the card. "I already tried three times it won't let me, you need to call customer service" I'm at lost for words, after waiting in that line.... No type of customer service, just classless. So I step out of line, after picking up my withdrawal slip. I drop my darn phone I'm so annoyed at her unprofessionalism. And I hear her say "if you like you can go in the conference room"... I was a bank teller at Wachovia for almost 4 years. And when I tell you we strived for excellent customer service!! We looked to make the customers transaction was easy as possible. So not only did I have to wait 15 mins on hold with customer service for my bank. Just to find out if the bank teller would have just looked at the card I tried to show her. I could have avoided wasting 20 mins out of my day. Just because she wanted to make it harder for me... So I get back in line and now almost all the teller are out talking behind the counter but yet no one is calling me. Than one young girl does. And she acts like she has a attitude lmaoo. (I truly will never understand people) she puts my money on the counter and not in my hand.... Update ::: I spoke with the branch manager and she was very apologetic about my bad experience that day. And I really respect and appreciate it!! When someone reaches out to you after having a bad experience. It shows that they do in fact value their customers. Which she didn't have to do. So thank you!!

I was in there this past weekend, October 5. I was in here, trying close out my uncles accounts for…read morethe estate since he has passed the very nice princess she went above and beyond trying to help me. Since the head banking person, Jen that should've been helping me was too busy sitting in her little cubicle With a woman sharing pictures talking about doing everything but her job. The poor girl princess messaged her numerous times and she was ignored for help. I sat there for over an hour being totally ignored. Finally I got so fed up Princess did everything in her power to help me and get me out of there which I do appreciate. I would never recommend this franchise to anybody because of the rudeness that the girl Jen went in showed. But once again thank you to princess for doing all she could that branch should definitely give her a raise.

This bank is so small they will stay small because they act small! No customer service, no atm, or…read morelimited atm, weird opening times etc. very strange and disappointing.