I like this bank; I've been a customer for years......There is a frequent turnover but not…read morecomplaining about it. People that are employed have always been respectful and polite...No complaints here. Marie All is good.

they don't care about giving good customer service.. they seem bothered when you are there!!! it…read morehas to most unfriendly staff( aI've ever seen.. this is not my first review about this. the manager is the worst of them all!!! . no wonder his staff is the same way!!! my own fault for continuing to bank here.. def changing that in the near future And they don't want to be bothered with printing new debit cards. I'm sorry that it's bothersome. It's part of your job n customers need their card today not in 7-10 business days!!!

The ATM is out of service more than it is in service. Soooo frustrating especially when you then…read morehave to go into the bank and there are two tellers. One teller is doing the drive thru. This happens weekly !

The ATM at this branch is in the back of the building and not visible to the road. It is a…read moredangerous location to get cash.

Michele Adams at Valley Bank in Oakland is amazing. She helped me with my business banking account…read morethat experienced fraudulent activity. With her guidance I feel confident my account is safe and secure. Michelle is always available to help whenever I need her. Diana Peraino KDD Custom Builders

Valley bank in Oakland is a bank with exceptional customer service. The Tellers and the Manager…read morehave ALWAYS been polite, professional, friendly and extremely helpful with anything I have needed. I would highly recommend using Valley in Oakland. Julia Burdge

Agree with previous reviewer. Not customer focused. Went inside to ask a few questions regarding…read moremy account. Young teller was not able to assist me or answer any questions. She called over a supervisor and I got the feeling that I was really inconveniencing everyone. Needless to say I left without accomplishing what I needed to have done with my account. I believe some re-training or better CS training is needed here.

absolutely the worst customer service. small bank small minded people they act as if everything…read morethey do for you is inconvenient for them . major a t t i t u d e s

Scammers. They purposely appraised my condo 4000.00 under my remaining loan balance when i was…read moretrying to refinance. When i was trying to come up with the money to do this, they kept trying to push me into opening a wells fargo credit card so i could put that 4000.00 on it in order for me to be able to refinance my home. After alot of worry and stress, i finally went with a small company that my friend uses. Low and behold my home was appraised much higher by them and it didnt cost me a dime. I should've reported wells fargo. What a fraudulent scam!

Genci Is the best! Helped me so much with my student loan. Nicest banker I've ever met.read more

The staff there is very nice, the branch manager goes out of his way to accomodate you. When I…read morecalled to say I needed a bank check right away but I knew he was closing soon he said don't worry I'll wait for you. When was the last time you heard that from someone at a bank?!

Staff is great and are extremely friendly!…read more This truly is your "Local bank". The interest rates are slightly higher than most of the bigger change banks. This bank prides themselves on customer service and it shows!

ATM time!!! Convienient location for a quick stop at the ATM. Has a drive thru and large parking…read morelot. Not a place I would normally go and I had no interaction with the tellers but they also had a handicapped ramp so I rate it 4 stars!

So, so frustrated with Lakeland Bank! I moved months ago…read moreand did an address change on our accounts. I just noticed my ATM card expires on 5/23. So I called and asked when will I receive my new card. They said it's being mailed to another address, my old address from over two years ago. I asked if the they see my current address, confirmed and it correct. They said they could mail me a form or I could stop in and change the address for the ATM card. Again I said you have my new address so just change it for the atm card. So now I have to waste time through mail or go to a branch. So now it's being sent to an address I dont live at. Talk about a security breach!!!!!

I have been with this bank since 1987. Every time I try and give them a chance to be competitive,…read morebe it a car loan or some type of home loan, they never even come close to the competition. Never! Since 1987, I have purchased about 20 vehicles and 6 homes in the north jersey area and every time I check with Lakeland bank I am always... and I mean always disappointed! This last time I have finally learned my lesson. I am closing my checking account with this bank and will not waste my time ever stepping foot in one of their branches again. As far as I am concerned, Lakeland Bank really needs to do society a favor and just go out of business.