TLDR: use the ATMs whenever you can but the counter service isn't bad and it gets the job done!…read more This location has two 24-hour ATMS and two more ATMs inside the lobby. The lobby is always clean and tidy and welcoming. The line for in-person banking can get long here at times, especially during lunch hours, but I haven't had to wait more than 15 min during the early morning and late afternoon hours. They're also usually stocked with rolls of quarters if anybody needs to do a ton of laundry! lol

Lexi, an associate banker at Lake St. Oak Park, was rude and unprofessional. She rushed me and…read moreasked me to connect to the bank's Wi-Fi unnecessarily, without any greeting or courtesy. Her body language showed she was uninterested in my banking needs. I'm considering moving my accounts to a better bank.

MONEY TALKS And B.S…read more walks. At least that's what AC/DC keeps telling me (and they're rockstars, so they must know a thing or two). It's not the closest U.S. Bank branch to my home or work, but I do enjoy stopping in here from time to time. Not sure if she still works here, but fellow Yelp Elite Yvonne B was an employee at one point and cashed my check, which was neat :) The lobby inside is SO COOL! A wide open atrium greets customers and the natural light pouring in gives it a very warm, relaxing appearance. Clerks are usually friendly and expedient, although the teller on my most recent visit was decidedly grouchy and said "uh huh" when I told her "have a nice day!" Lobby is open 9-5 on weekdays and your debit card will grant you access to the ATM outside of business hours.

Scheduled an appointment 24 hours in advance to pick up personal checks. After an hour of…read moretrying... they could not print out personal checks. Tellers were nice, but in the future I will be doing my banking at a bank that can actually do my banking. Edit; As to the reply: They could not print counter checks. Even with a 24 hour heads up. Spent an hour of my time waiting for their printer to work but nope.

If you want all of the technology of the giant financial institutions, then this bank is not for…read moreyou. If you want personalized service, a direct line with a live person on the other end to talk to, this is your bank. If you need a commercial loan, there is nothing like having the decision made by people in the building. Large banks gouge consumers and feign "relationships" by pulling out their teller windows and having customers sit at a desk to do business. All they are really doing is stealing your time and trying to sell you something while they have you. I have direct deposit and pay bills online. Any bank can do that so why NOT support a local and locally owned bank?

Can't say enough good things about Michael C! Very helpful, patient, communicative, and kind the…read morewhole time. He's the biggest reason my elderly mother keeps her accounts at this bank. Thanks Mike!

I ended up there after Community Bank, which was the best! They have high turnover and do not get…read moreto know their customers. They put me in the wrong products at least twice which cost me money... way more than I earned in interest. I am in the process of getting my money out so that I can put it into my "back-up" bank. It is further away and much less convenient, but their customer service and care makes it worthwhile.

Today had an emergency and needed to wire some money, and My Hanh, one of the bankers, greeted me…read moreby my first name when i arrived, which she always does, took care of the transfer, closely tracking all the details. Two weeks ago she helped me get my teenager set up with an account. Highly recommend this Byline Bank, old school service in the best of ways.

Why people complain, you don't want to wait then go to another chase bank. Is not the only one in…read moreoak park. I understand is small then your on a hurry then don't give them bad reviews.

Small, cramped, poorly managed bank. No clear process for walk-ins that need anything other than…read moresimple deposits and withdrawls. No clear process on new account setup. Security guard talking about exposing himself in front of other patrons. Yep, its a party in here on a Friday morning. I have used Chase for my personal accounts and credit cards for 20+ years, thought it would be a good time to let them handle my business accounts as well. They made enough of an impression that I'm closing our credit card and streamlining down to just 1 account. Glad that they showed their inexperience and unprofessionalism BEFORE I made that mistake. Chase can handle my sock purchases and pizza deliveries, but I'll leave my professional accounts to the professionals.

I used to Bank at Fifth Third but I was really disappointed with their on-line banking so I've…read moresince closed this account. The location itself is in a great building though and the people are pretty nice. The lines on Friday could get pretty long at times.

Staff is unpleasant. The first words out a teller was…read more"I CANT HELP YOU RIGHT NOW I"M WITH ANOTHER CUSTOMER." It was just so off-putting. In her fifties with some brows. I go to the des plaines branch, kinder staff.

My debit card is lost in my house. Has been for about 3 months. I've dreaded replacing it because…read moreof the need to update vendors, etc. I finally broke down and went into the branch today to replace card and make a withdrawal. I was greeted immediately by the teller Lizbeth and she helped me replace card and transact my withdrawal all in about 5 minutes. I appreciate the efficiency and personable service.

I am 68 years old and in my entire life i have never been to a bank where no tellers were available…read morebecause they were at lunch. I was there at 12:25, most people go there on their lunch break. Totally bad management. I was told by man at front desk to return in 10 minutes. Really? There were employees socializing in back , why did manager not train these employees to replace tellers when they went to lunch? Seems like a hostile work environment to begin with. Never a smile from tellers. Never a good morning.Girls who work in outer office seem like they do not want to be bothered by questions. What exactly is their job. ?

Under-paid tellers couldn't care less. You'll see the same one for two-three weeks then some…read morebusiness casual poly blend transplant employee will take your checks and cash, deposit and hand you cash back. "Banking" is not happening here. It is elongated ATM with a sad twist. Dealing with the public and their money isn't some transition job! Not a profession here, this banking. Drive thru. No thanks for the corn syrup sucker. I do enjoy watching BofA profits fall quarter after quarter. I'm pulling out as I can and going to small community banks as well as online investment firms. Lobby (usually with a long wait), 3 drive thrus, drive up ATM.

Im starting to HATE all BOA.. Me getting a replacement debit card has been horrible!!! From Aurora…read moreto this location. Jose at the door told me he couldn't assist me until 430pm with no other customers here. It was 345pm. The teller Robin was dry and not helpful. I see why all their locations are getting closed down! Shitty ass workers and service.

I opened a new BOA account in 2019 with $1000 as a not-for-profit organization. I already had…read moreother accounts with BOA. This account was never linked to my other accounts resulting in the entire $1000 being destroy with fees. This is the fault of the representative opening the new account? BOA is only willing to refund me $32 of fees. Big Bank Bully!!!

I noticed they got a new ATM the other day because I can hear people putting there PIN numbers in…read morefrom inside my home. The new ATM is so loud.... I can hear it late at night and early in the morning... it's becoming a big problem.