Lexi, an associate banker at Lake St. Oak Park, was rude and unprofessional. She rushed me and asked me to connect to the bank's Wi-Fi unnecessarily, without any greeting or courtesy. Her body language showed she was uninterested in my banking needs. I'm considering moving my accounts to a better bank. read more

Upgrading to 5 thanks to the team for getting me in and out in less than 15 minutes for a notary service. Free, since I have an account here. Free parking, too. Thanks, Alejandro and team!! read more

TLDR: use the ATMs whenever you can but the counter service isn't bad and it gets the job done! This location has two 24-hour ATMS and two more ATMs inside the lobby. The lobby is always clean and tidy and welcoming. The line for in-person banking can get long here at times, especially during lunch hours, but I haven't had to wait more than 15 min during the early morning and late afternoon hours. They're also usually stocked with rolls of quarters if anybody needs to do a ton of laundry! lol read more

Now I know why I finally closed my account here. You can NEVER get a human #1, and if you do, best of luck. From day one the 'BOT' asked me for my debit card #, when I entered it, I was not recognized - after 5 years! God I hate Chase and places like Chase. Chase is very similar to the Post office - they advertise on how great they are, (We Deliver For You) but in reality, it's like fingernails on a chalkboard. When you go into one, you totally understand why so many people go off the rail LOL it's the worst. The further ahead we have progressed with technology, we've grown farther away from human contact and customer service. Customer Service is basically non existent and companies like Chase fuel the the fire of horrible customer service, their commercials would make you think otherwise. read more

I have to call Chase support weekly for one problem or another. I have been a long time 25 years, with Chase. I also have 30 other accounts from various business also with Chase. The problems vary' today it is Zelle. Chase will not interact with PNC Bank. Chase has a habit of passing the buck. On ave4rage I get on the phone and get transferred 5 times. Repeat my story each time and ultimately almost always the same outcome. "The problem is not with Chase" but it is and I have to prove it each time by getting the other party on a conference call with Chase. I waste an average of 4 hours each time. This is the worst customer service and although an huge task and a major disruption of my business I will have to leave if the don't fix this. This all started about 4 years ago probably with offshoring. read more

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What happened to a hello? How are you? How is your day upon walking in? I will walk in the bank and tellers and bankers will one by one walk past without saying hello. read more

I don't visit Chase branches in person very often, but I needed to make some changes to my account and had a few basic travel inquiries that I couldn't find the answers to online. The check-in system is a bit inefficient as you just walk in to the middle of the bank to sign your name and purpose then sit down and hope that a representative happens to walk by and take you aside. I waited for about 15-20 minutes before I was seen, so if you're in a hurry, make an appointment. I was assisted by a John R. He was professional and quick to guide me through the process of switching my personal checking account. He also had all of the available information necessary for my upcoming trip abroad and was able to expedite the shipping of my new card, which was very helpful. After the initial wait I was set up within ten minutes and satisfied with the services received. read more

Oak Park Main Chase closed its drive through banking. There is a drive up at Madison and Oak Park Avenue but wait lines are horrific. Also ridiculous to try to call and reach a live person for any kind of assistance. There is a Byline Bank in Oak Park that actually answers their phone! I am switching my accounts to that bank! read more

This location seems to have minimal associates available for business account assistance. On my first visit no one was available so I scheduled an appointment. I arrive on time for the appointment only to wait 20 minutes for assistance. Very disappointing. read more

Great branch. Easy access via drive though, and if you have to go inside for the teller, they always have 2-3 open to there is minimal, if any, wait. read more

Norridge Chase, on Harlem. No service. No call returns Try calling them 20 times and leave message, you get nothing. I walked in the bank to deposit a cashiers check and asked to make a small withdrawl. The teller combined the transaction to only to show records of the withdrawl amount, NO COPY OF THE CASHIERS CHECK . It was the easier wrong choice, and Chase is not available to service you as a customer. Chase over the years at the local bannks, their pride and joy, do NOT answer phones. This has been going on for years. read more

What ever you do DO NOT go through Antonio Alvarez when trying to get a loan for a home. My significant other and I went to this Chase Bank excited as first home buyers back in October 2019. The exciting news is we were pre-approved. The end of January 2020 we put in a bid for a home, closing was to be beginning of march. The Lender had everything to determine if this is possible or not. The Inspection was done, the appraisal was to be completed. The day of appraisal we contacted Antonio to ask him how it went and his response was he never showed. weeks went by and the person had finally done the appraisal. The Lender had withdrawn money without authorization out of my Chase banking account, instead of my Credit card. Antonio Alvarez (our Lender through Chase) said ops, if I try to fix it now it will just slow down the process. It was close to closing date, time went by closing disclosure was due and their was minimal communication from the Lender. Every time we had to contact the Lender to get any information. Even the Realtor and the Attorney requested on many occasions for more updates. The Lenders response was always "I will keep all apprised..." but would never respond with real answers. Attention was brought to his boss Jason R. Brown, he had made it seem that everything was under control and he had the same goal as us. He made us feel comfortable, he said he will be paying attention to our loan from that point on. No action was taken, I have not herd from him since. Bills were coming and with the unauthorized charge we had to think of what we were going to do for bills. The closing was moved week by week until we decided ourselves that he wasn't doing what was necessary to make closing happen and by taking his time closing didn't happen when it should have. Thank god the owners of the house were being patient with this process by signing multiple extensions. We had changed lenders and now closing is on track. They were able to tell us what we had to do to make this possible and even gave us a lower rate. I had sent Jason R. Brown an email April 6th and still haven't herd back from him. Chase is a bank and I guess it should be obvious that they only care about money. I'm seriously considering changing banks... some of my family and friends agree who also bank through Chase. read more

I recently visited this branch on a Saturday morning and I had a great experience. Not only is the brick and mortar beautiful, but the staff inside was very helpful. If you are at all curious about the options you have for banking and/or credit I would recommend visiting them and speaking to one of their client administrators. If you just lay out how you are currently living, and any expected change down the road, they guide you on which method of banking lines up best with their system. read more

I just love my friendly neighborhood Chase bank! I've been with Chase ever since I moved to the continental US two years ago. The decor inside is tasteful and every time I've been there I've been treated very well. I've always left happy and with all my questions answered. read more

This location has gone to hell. Donnell (the manager, as reminded me several times) doesn't get it. I have multiple accounts and businesses with Chase. And because he didn't recognize me (I didn't recognize him either) I could only get $100 in change. I guess my checkbook, two debit cards and credit card aren't proof enough to turn a few $20 dollar bills into some $5s and $1s. Why don't you make it a little more difficult for local businesses to operate. Or do you even care? read more

My daughter and I went to my bank, Chase in Oak Park, to turn in the coins she had saved. We were told that as of July, 2015, Chase stopped accepting coins in bulk unless they were counted and wrapped. Later, when I tried to call to confirm this with someone other than a teller, I was sent to a message saying call back later, this happened repeatedly. It's true wrapping the coins is an option, but it is a bit of work for an eight year old. And what about the thrill for my child as she proudly brings in her savings and waits for the count from the teller? How hard is it for the bank to maintain the coin counting machine and provide that service? What is the reasoning behind the decision to take that thrill and convenience away by no longer accepting change? Why do I need a brick and mortar.bank if services like this are no longer provided. Very disappointed. read more

As another reviewer stated, it is maddening to require service from the local bank but virtually impossible to reach them by phone. All links lead to the central number which I would have called in the first place if that is what I needed. Maddening. On the other hand, the central numbers are helpful and can provide most services. i even went in to my local Chase and was told a banker would phone me the next day, which they did not. Aargh! read more

This review is not about a particular bank. It is a negative review based on horrible and misleading information from the Chase Online Banking 877-210....phone number and Chase Specialist off of the Chase App. I was recently told by an account specialist that my Zelle amount would not go through since I called them before it went through. The specialist on the Chase recorded line responded to my request to cancel the request by saying that the account was suspended and that the 707.00 amount would not go through. I asked if I needed to do anything else, and the specialist stated, "No, it is canceled and not to worry". Since it was a recorded line and I believed that it was canceled, I did nothing else. Later that evening, I checked and 07.00 was gone. Then, after spending a total of 5 hours at the bank, and being transferred many times on the phone, Chase is not taking any responsibility for the 707.00 amount leaving my bank account even after I specifically stated on a recorded line, to cancel the transaction. They said not to worry, and the payment would not go through. My issue with Chase is horrible customer specialist support on the phone. Why would they say the amount/account is "suspended/canceled and that it would not go through" when it did? Now, after several letters, phone calls, and over 5 hours with a banking specialist, Chase says it can't do anything. DO NOT USE CHASE OR BELIEVE THEM OVER THE PHONE. I once thought they were reputable; however, I will stick with Morgan Stanley and Citibank. I am very disappointed in Chase. Do not believe what they say to you over the phone. It will not help your case if you are ever in need to get something canceled. read more

It's pretty tough to rate a bank. I think a three star would mean "standard" services and interest rates. I give it an extra star for its business banking and mortgage financing. Pretty much everything you'd expect from a bank, they've got it. It's FDIC insured (up to $100,000) so your money's safe here. Tellers are courteous and efficient. ATMs are 24-hour access. Now, business banking. My business partners and I were looking to borrow a loan. After Fifth-third and a small local bank said no, we tried Chase Oak Park. After weeks of meeting with the business banking VP, we got what we asked for. However, they later screwed up the terms on one of the loans. They eventually rectified it. They also let me borrow a home equity line of credit amid the mortgage crisis. I used that to pay off my higher-interest mortgage at Bank of America. Street parking is hard to find, if you must drive. They've just added a parking lot in the back (north of building), tho' parking garages in Oak Park are free for the first two hours. read more

They reliably manage my all business and personal banking needs. And the tellers are always kind and courteous.

Good luck getting someone to help you or answer the phone during business hours.

I opened an educational account for my son when he was younger. Now he is one year into college and Chase bank has started charging a monthly fee - I guess because he is over 18(?). They won't let me close the account with a teller so we had to wait for a banker for 30 min. This bank is only about FEES and bank slow service! read more

I went through Antonio Alvarez to get a home loan. I was pre-approved and my buyer accepted my offer. The process started in September 2020 and the loan is still being processed in January 2021. I called his manager Jason Brown five times and left messages that he never returned. I expected more from Chase Bank. read more

this bank is...for the lack of a better word, sales-ey... we use chase for our banking and mortgage and i go to this branch often for laundry quarters. i've never walked into this bank without someone trying to sell me a credit card, harassing me about transferring my 401k, bugging me about Ultimate Rewards or--have i mentioned this??--TRYING TO SELL ME A CREDIT CARD!!!!! it kind of makes me crazy...isn't there something in the computer system where somebody can note that i don't want a credit card? and after receiving a WEEKLY credit card offer in the mail (tree-killers) and every chase employee pushing one on me every time i walk in the door, DON'T YOU THINK I WOULD HAVE SIGNED UP FOR ONE BY NOW IF I WANTED ONE??!! at this point, it is purely out of principle that i don't have one...i don't get this kind of harassment from discover... read more

Every time I go into this location it's like a ghost town. There's no one at the customer service desk, and you have to sign in and wait with the other five people in front of you. Once you are helped, if sitting down with a banker to discuss an account, half the time they're trying to upsell. It's like going to the Old Navy and being asked if I want a three pack of socks with my transaction. The other half of the the time I visit customer service it's to go down to a safe deposit box. The last time I went in I signed my name on the wait list to get into the safe, and there were at least six other people waiting. Four of the six needed to go downstairs to the safe, and somehow two people who signed in after me were told that they could go downstairs to be helped, but yet there I waited. Had I not heard the associateI probably would have continued to wait. That particular day I headed downstairs to safe to be greeted by an associate who I'll call 'L'. We go to my safe box and he opens the door and turns around and walks away. Every single rep in the past has always taken the box out and asked at some point if I needed a private room. Not today. When I was done I was a bit thrown off as all the other associates in the past have come over to make sure that the box is closed and locked. Again, not today. I told 'L' that I needed to get into a second box and he seemed a little annoyed. Perhaps I should have said something prior, but I wasn't positive that I'd have to go into the second one. After he opened the second door, I thanked him and he walked away. So I finish up and because this is the first an associate has not come back to check the area before I leave, I inquired about the protocol. He told me that only my key was needed to lock the door. Perhaps the others I've dealt with were being overly thorough, but I appreciate them checking as I'm usually in a hurry and can forget important things like safe box keys. I feel more and more underwhelmed with each visit to this bank. From the lack of staff and customer service, to the wait time, to dealing with associates who seem less than enthused to help. I know dealing with people in a service role all day can be challenging as I've been in that position myself, but perhaps it's time to move on if you can't even extend a simple pleasantry like, "you're welcome" after someone thanks you. read more

I have had an account at chase for over 30 years. Online service to set up savings account was so bad I came to branch. It took 40 minutes to set up savings account to attach to my bank account for overdraft. Monumental waste of time. What a mess. The telhad no idea what she was doing. read more

Do yourself a favor and just do business online or national toll free. The staff in the branch has absolutely no authority other than to give you access to your safety deposit box. read more

I normally wouldn't write a review for a petty trip to the bank, but I just had to after receiving outstanding service. Michael was personable, efficient and eager to help. He made a much dreaded trip to the bank enjoyable. Best of all, he wasn't pushy ...and that is why I will be going back when I need a pre approval! read more

I would give this bank a 0 if I could but unfortunately I can't. I've been a customer with Chase for a long time and I've never experienced as many problems with any branch than this one. The tellers are incompetent, slow and inefficient. I'm convinced they are all high school dropouts. Mistakes are made constantly and there is never any sort of apology. Their customer service skills are horrible. There is always a line because none of the tellers can do anything right the first time. Please avoid this branch if at all possible. If you must bank with Chase, go elsewhere. read more

Never had to wait in line for longer than 2 or 3 minutes. Very friendly (but not overly), helpful, and efficient staff. I rarely go to a physical bank, but when I do, this is one of two branch locations I will use. read more

If you're buying a house and more interested in paying $500 in fees to wait two months and never get the mortgage closed, then this is the place for you. We went to the Community Bank of OPRF and had a great experience. read more

It was just a few short years ago that Chase re-fi'd for me at my dining table and the appraisal was done in a "drive by". Now, I can't get anyone in mortgage banking to return my call regarding a re-fi. NEVER a late payment. I expect better customer service. Foolishly I have all my accounts at Chase, from biz to personal to IRA. That will change very soon because they don't care. read more

0 stars. This is the worst branch and the manager is rude and does not care about customers. As a result of this manager I am closing my account and will not be banking with Chase. I do not recommending using this branch or bank. read more

Terrible, terrible customer service, whethor you are a private individual or business. And a warning - while they are a "Cook County" property tax payment site, you need to verify that they forward your payment to the county, so keep your receipt . I paid in person last year at this branch, they never sent the payment to the county, thankfully I had my receipt. Took quite some time to unwind, and it was only fixed when I contacted another Chase branch, and the County. With the wonderful! Community Bank across the street, and Citibank around the corner, there is no reason to ever come here. I found those 2 banks on times when I walked out of this branch because I just could not deal with the staff, and the wait, to make a deposit. Unfortunately, I set up accounts at Chase (First Chicago, then Bank One) 25 years ago, and have watched their service go straight downhill. It is ironic that while the Chase investment folks constantly try to woo you for their services, their basic banking staff is so rude and incompetent that it is hard to do business with them. Frankly, if you are rude when I am doing my basic banking, why on earth would I trust you with my investments? Recommend any other bank in town or out. Unless you like to hear a "Customer Servce" rep reply (actual quote) "How would I know. I'm not her motha" when you ask when the person you were supposed to meet with will be back . . . . . read more

Went to the teller at the window to withdraw funds from an online loan.The teller said the transfer was pending, so the funds were not available. A young employee stopped me immediately afterward, contradicted the teller and personally assisted in the withdrawal of the funds. Turns out the teller was right, it was a bank fraud, the finds were never there, and the employee had made it work. Total of $3500 stolen using my banking information. Chase fraud called me and told me to get a new account, and my funds would be restored. Ha. All the staff cared about was CYA. They were not in any way responsible for anything despite the scenario described. I went online, and requested the contact information for the president of the branch so I could write a letter about the completely unsatisfactory handling of the situation by the staff. No response, and the web site listing for the branch does not even mention that there even is a president, much less give you the opportunity to contact them. They have literally NO interest in customer service whatsoever and NO interest in the security of your accounts. CYA is ALL they care about. read more