If only I could give this place NO STARS... where do I begin? First of all, the employees here clearly have no place working with the general public and lack hospitality. THEY ARE SLOWER THAN MOLASSES, whether you do the drive-through tellers or physically walk into the building. It's great if they want to treat clients as their therapists, but if there's a crowd of people waiting to get their finances situated then you'd think these folks would get it together but nope!
Their ATM machines are always malfunctioning, which is quite a damn shame since I'd rather spend my time at an ATM rather than deal with their less than incompetent employees. Here's a story: I came into the establishment to make a deposit and to exchange currency before since, guess what, their ATM wasn't working. Then the bank teller proceeds to literally tell me to use an ATM machine next time, (BELIEVE ME I AM SHOOK!) after she spent her time huffing and puffing like the Big Bad Wolf from counting money and barely making eye contact with her tacky, distasteful glasses.
OK~ so first of all, I would have been to an ATM next time as she had directed me to do so before if 1) the amount of ATM machines actually worked, 2) the ATM machines were capable of converting smaller bills into larger bills but they're not (they only dispense and *sometimes* deposit cash), and 3) as a bank teller, YOU ARE PAID HOURLY TO DO YOUR JOB AS A TELLER, you're not paid to redirect customers to use ATMs. Nobody asked for your financial advice or suggestions, especially from some weathered broad who makes probably $26K/yr. And also, how rude, unsympathetic, and incompetent. In a hypothetical scenario: What if there are elderly customers who don't know how to use those machines? Or what if there was a need to get actual clarification on their bank account? Like seriously, just shut up and do your job.
I'd rather run into oncoming traffic than to ever bank with this location, maybe even company ever again. read more