Absolutely the most incompetent branch management I've ever encountered. When confronted with a complaint that their teller cursed me under her breathe, manager played dumb, referred it to corporate who summarily closed my account with no explanation whatsoever. If you want a "touchy-feely" branch who will boot you out for looking at them sideways, with corporate management that delights in taking advantage of senior citizens, this is the place for you! I'm taking MY business to Wells Fargo - no more of this bunch of "woke" amateurs. read more

I've been patient, over 3 months trying to get my father's IRA into an Estate. first was asked to have my parents write a note, have it notarized to let me be their agent. I turned it in, Waited for approval, was told not accepted needed power of attorney letter. gave that, waited for review, was told that wasn't good enough. now I needed a doctors note saying they aren't able to handle their banking. Next Step: was told i had to go to register of wills to open up estate, since my mother wasn't a beneficiary. that was the easy part. waited on the letter. then I took letter to open the estate, I was told had to wait for "legal" team to review, waited a month. I received a call from bank to come in, and finalize everything. while coming into bank I find out my mother was a beneficiary after all. none of these other steps are needed. NOW after calling the IRA people at PNC(from home) , I find out she wasn't a Beneficiary, they were looking at another annuity my father had. they will send out paperwork to fill out 7-10 to get in mail, then 45 days to get Results. ARE YOU KIDDING ME!!! savings/annuity/checking/IRA coming out tomorrow. read more

PNC fraud department department called me on 12/3 to discuss some fraudulent activity. It was so they shut the card down and told me my new card would be here in a "couple of days". Well, I can't pay any bills, can't login either to the app or online. I have no access to my own account through but through my husband. I first contacted the Fraud Dept., who haven't got a clue between someone reporting fraud and someone else who is asking where her replacement card is. Their response is 3 more text messages telling me there appear to be fraudulent charges on my card, -that's what I WAS TOLD WHEN THE FRAUD DEPARTMENT CONTACTED ME!?! So I called Customer Service and after going through 7 levels of Dante's hell, I got an obviously ously English speaking young ng young lady from the next circle of hell. She kept telling me my sign on was bmears... I told her I hadn't used that in quite sometime. Then try the online Banking with the same email. When I told her it didn't connect, she hung up on me! B**ch, didn't even give me a chance to hang up on her. Een I told her it didn't connect, she hung up on me! B**ch, didn't even give me a chance to hang up on her. read more

If I could give them a zero I would. My mortgage took over 3 months to process. They let my mortgage sit over a month without touching it. Found out they lost my pay stubs and other important information, they finally realized it was in a lock box for a month. Denise Dotson is the most incompetent person I ever dealt with and will be closing all my bank accounts out because of my horrible experience. They let us go to settlement and never even gave the lawyer our paper work, after sitting for over 2 hours going back and forth with her incompetence we had to reschedule our settlment again. Most horrible stressfull experience ever. Get your mortgage with anyone but them! read more