I made the regretful decision to purchase a CD (online) from TD. Upon maturity 6 months later I…read moresimply wanted to collect my funds since I had fulfilled my obligation. TD REFUSED to send me my money and insisted I physically go to a branch to complete the process. Why?? How is making a disabled senior citizen trek to a branch unnecessarily part of "america's most convenient bank". NOWHERE in any of their promotional literature or application for a CD do they mention that a branch visit is mandatory at the conclusion of the CD's term.

TD Bank is an absolute joke. opened a new account and deposited my payroll check. teller advised it…read morewould take 2 days to clear - they then placed a six day hold on my check for verification. They advised it was because the account was new. my friend opened his account the same day and his check from the same employer cleared the next day.

Always a hello and goodbye when I stop by…read more Customer service is fantastic Open 6 days a week Big parking lot Highly recommend

I love this location. Always very helpful and never over crowded. This specific review is for…read moreJamie, teller who assisted me in a "massive" deposit of a piggy bank. Bills were not in order and not only was he super helpful, but super quick in getting things organized. Great asset to the company.

The staff here have always been very knowledgeable and accommodating. They know their clients and…read moreprovide very personalized banking services.

Awful Bank. Very low interest rates. Very bad service. Lots of restrictions. Lack of automationread more

If you buy CRYPTO use Chase bank. They make it so easy to buy and sell your crypto. Chase's…read moremonthly banking fees are the lowest around, so it's great for seniors like me! Less fees equals more money to buy crypto! Excellent service by Ashley at the Somerville location. Highly recommend this bank. PS the free lollipops are a nice touch too!

I have banked at Chase for a while now, and I was very excited when this branch opened. There were…read morea few times in the last year where the drive through was broken for a few days. One time my business deposit slip got stuck in there. I told the girls inside and they were uninterested. I asked if they could mail it back to me since I needed it back. I eventually got it back. Now the drive through has been broken for months. I don't know who the manager of this branch is but it's a disgrace. It is so unbelievably incovenient and not one employee seems to care.

Friendly , efficient service from all members of this staff! Your neighborhood bank!read more

Been here before…read more Outside ATM available 24 hours Easy instructions Big parking lot Highly recommend

I read the other reviews and agree. This bank is just not well run…read more 1.) not enough tellers/ employees leads to long lines 2.) employees are not the friendliest - fake smiles, get the customer in and out attitude 3.) sterile and unattractive environment, especially for being inside an historical building in downtown somerville. This sparseness leads to a loud echo chamber effect where every word in every corner of the floor is heard. 4.) the almost all spanish staff openly speaks the foreign language with customers - no attempt to conform to English which presents the feel of being in a foreign country. They don't care though. They truly don't. All of this makes up a generally negative banking experience - find a closer Wells Fargo to you Somerville would be better served at this great location and building with another coffee shop or brewery. Wells Fargo - move out.

This bank is ok. I needed help with few issues regarding my account & wasn't satisfied with the way…read morethe manager handled it & she kept repeating same thing to me 10 times!!! She was annoying!!! There is no drive thru & parking can be difficult during day time hours.

I just made a deposit here using the drive thru window. Great fast, warm, friendly service with no…read morewaiting!

They've been very good with us and service has always been above par. From home loans do account…read moremanagement, they're pretty advanced in their services.

Been with this bank for years. No more! Whatever has been going on with Affinity as a whole is…read moredesperately exampled through this branch. I'm in an emergency, and have been calling them for over a half hour. Not a single pick up. This is absolutely unacceptable. Don't bother with this branch. Or any for that matter.

Chase does not stand behind it's customers…read more I have a business account with a Chase Ink credit card attached that I opened in this branch. I had a vendor scam me out of sales tax money that we are exempt from paying by over charging the credit card. I disputed the charge twice with Chase and was told that a NJ ST-3 tax exemption form does not guarantee that I am exempt. They won't recover the money that was not authorized by me to be taken.

First time visit No…read morelines at ATM Clean Quiet Open May return again Highly recommend !!