Gave fake bill when getting cash for vacation. No recourse, no reimbursement, and guess who gets their ass in trouble as if it was my intent to have a bad (counterfeit) bill! read more

Around a month ago, October 1st, to be exact, I wrote a complaint letter to the PNC Bank manager at the Bowling Green, OH location. I was expressing my disappointment in the service that was provided by their branch members and was hoping they could bring an explanation to the problem I encountered. In the beginning of September, I had went into that PNC branch to order checks and I was told they would arrive to my apartment in 1-2 weeks. I had waited two and a half weeks and I still had not received my checks in the mail. It was now September 24rd, and I needed my checks, so I called PNC so get an explanation.The lady I spoke with told me that the checks were sent to my old address in Cleveland, but then they were sent back. I was very confused because I confirmed with the bank teller that my new address was at a new apartment in Bowling Green and that I needed my checks sent there. The lady then told me that she could not help me any further and that I needed to be transferred to customer service.Then I was transferred to the customer service line and the lady I spoke with was very helpful. She helped me through the process of reordering the checks and confirming that they needed to be sent to Copper Beech. However, I am very disappointed because my bank account was charged another seven dollars for new checks when I should not have been charged again because I didn't even receive my first checks. I assumed that since the mess up was on PNC's part that they would have waived the seven-dollar fee for me. It is now November 7th, and I had no response to my letter from the PNC branch manager. However, I received my checks from PNC on October 8th with a note attached saying that they had the wrong address. I understand PNC has an overall good reputation, but I was very frustrated with the lengthy process it took to order my checks and the mixup that the bank had my address wrong. read more