Excellent service and friendly staff. Highly recommend this bank for all of your banking needsread more

Perhaps a little delayed on this review; however, the pain is real. In 1986 while attending…read morecollege on a meager allowance I attempted to withdraw $20 from my account. The ATM did not dispense the cash; however, my account was reduced. I filled out an affidavit in the bank and was summarily rejected. This was very unfair and it occurred at a time in my youth where $20 was of great value and need. I have been unable to move on from this travesty. Please make it right.

I prefer this location over any in my area sing because the other branches are unwelcoming and the…read moreother locations staff tend to be rude and give off the vibe that they really don't want to be there. I don't go to the bank often as much of my banking is done online however when I do I definitely go here. The staff is friendly and faster than other branches in the area. It is conveniently located right outside of downtown BG near the hospital. The area is well lit and incredibly safe.

Gave fake bill when getting cash for vacation. No recourse, no reimbursement, and guess who gets…read moretheir ass in trouble as if it was my intent to have a bad (counterfeit) bill!

Around a month ago, October 1st, to be exact, I wrote a complaint letter to the PNC Bank manager at…read morethe Bowling Green, OH location. I was expressing my disappointment in the service that was provided by their branch members and was hoping they could bring an explanation to the problem I encountered. In the beginning of September, I had went into that PNC branch to order checks and I was told they would arrive to my apartment in 1-2 weeks. I had waited two and a half weeks and I still had not received my checks in the mail. It was now September 24rd, and I needed my checks, so I called PNC so get an explanation.The lady I spoke with told me that the checks were sent to my old address in Cleveland, but then they were sent back. I was very confused because I confirmed with the bank teller that my new address was at a new apartment in Bowling Green and that I needed my checks sent there. The lady then told me that she could not help me any further and that I needed to be transferred to customer service.Then I was transferred to the customer service line and the lady I spoke with was very helpful. She helped me through the process of reordering the checks and confirming that they needed to be sent to Copper Beech. However, I am very disappointed because my bank account was charged another seven dollars for new checks when I should not have been charged again because I didn't even receive my first checks. I assumed that since the mess up was on PNC's part that they would have waived the seven-dollar fee for me. It is now November 7th, and I had no response to my letter from the PNC branch manager. However, I received my checks from PNC on October 8th with a note attached saying that they had the wrong address. I understand PNC has an overall good reputation, but I was very frustrated with the lengthy process it took to order my checks and the mixup that the bank had my address wrong.