If I could leave less than one star I would. We ended up leaving American Family (Robert) after…read morefinding out we could save over $4000.00 on our homeowners going to State Farm. We saved even more insuring our three vehicles with our new provider. After leaving, we found out that they screwed up and listed me as the driver in my spouse's accident so now I show up in the MVR as having that accident. After contacting several people at American Family, they can't seem to fix the issues so I am unable to take advantage of the good driver discount at State Farm. Basically, since we are no longer customers, they have no incentive to correct the problem. In short, American Family price gouged us for several years and screwed us on the way out. I urge anyone who has been with American Family (Robert Bias) for any length of time to get a quote elsewhere! I don't normally leave bad reviews, but this one is well deserved. Don't fall for the trooper story he tells everyone. This guy and this company will try and rip you off!

If i could give no star I would. He seems like A nice guy , former Marine , also retired state…read morehighway patrol man , so I trusted him when he explained my policy to me and he gave me a stack of papers. Come to find out I was without car insurance for almost a whole year and also he put an SR 22 bond on the policy that I don't even need and did not request. I asked him when I got a notice of cancellation for the SR 22bond about my policy when I asked him why the bond was on there he cannot explain and became very upset and yelled at me over the phone which I thought was very unprofessional. When I asked him if my car was insured after figuring out that he put the wrong information on my policy he stated my car was not insured and I would not be able to drive to see him because I did not have insurance! What a nightmare that became I had to call and get another insurance broker to handle this. He hung up on me when I kept asking him what is exactly on my policy, if you are reading this do not get your insurance through Bob bias of American family insurance, you will save yourself a big headache if you just go elsewhere he is unprofessional and I don't believe he really understands the insurance business!

I usually never do reviews at all but I figure out how to do so today…read more That just goes to show how great of a job Paige Critchley did! she went above and beyond to help me, built a genuine connection and trust and help me find what I needed for the best price while explaining everything she was doing. never felt left in the wind to what she maybe doing on her screen! Some of the best customer service I have received from any establishment in general! bless her!

Great People! The Agent did not make me feel bad about my driving record.read more

In summary, Average at best. Allstate overall based on the incident below is a 2. This office has…read moreprovided some support and been somewhat helpful, but not to the level I expect or received from my past insurance company. Overall a 3. My wife was involved in an accident when a person ran a red light resulting in a collision. The police cited the other driver. We called this agent and they seemed like it was our responsibility to handle the claim since it was the other drivers fault and should make a claim against the other drivers policy. In the beginning we ended up talking to an adjuster/claims dept and several Allstate people called confusing my wife, with a focus on closing the case rather than repairing our vehicle. Claims Service was not that friendly or good to work with. **It would have been best if the agent took control, explained our options and gave advice from the start, it would have prevented confusion.** There were follow up items as well resulting from the incident that were not completed by the agents office until I called back and one item was complete but not communicated to us, I learned it was when I called to follow up. I always feel like I am bothering them when I call....... My general impression is since the new owner took over, the quality of service has declined. But we had no claims I believe, just inquiries and purchases. But the tone is not as positive now.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agency in Maumee, our knowledge and understanding of the people in this community help us provide customers with an outstanding level of service. We look forward to helping families like yours protect the things that are important - your family, your home, your car, and more.You can depend on us to help you look at the big picture. What we like best about our jobs is that we can offer customers options for a wide variety of coverage and services.We're committed to helping Maumee residents assess their immediate and long-term needs and choose options that will help them achieve their goals. When you want to explore options for protecting your home, personal property, or financial future, we're available to answer your questions. If you're already a customer, we're ready to review your coverage so that you can make any necessary adjustments to fit your changing needs. Call us today.

Lisa definitely has her clients best interests at heart. When we had our policy quoted she was…read moreconsiderate, professional and very helpful. Thank you Lisa!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the Maumee, OH area since 2013, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.