PNC was the mortgage company for the buyer of my home. The proceeds from this sale were to be wired to the settlement of my next home. Both were set to happen on 4/26/2019 after a 55 day period. On 4/23 at 5 pm (close of business) PNC notified the realtor for the buyer of my house that they could not issued the closing disclosure (CD) because they did not have that they needed from the title company. On 4/24 as I watched my grandfathers coffin being lowered into the ground after his funeral mass, I received a call from my realtor that we were not going to settlement on Friday. I was given less than 48 hours notice. Even if I had been notified Tuesday night after 5 pm it still gave me little time to make arrangements since it was after business hours. Erik Yeager, the loan officer, refused to answer multiple phone calls from myself, the lender, and both realtors. PNC could not confirm until 5 pm on Wednesday that they would have the available documents to close on Monday 4/29. I had procured parking permits for my street in the city so that the moving company could come on Friday 4/26. There was no way for me to change these for Monday as they go through the city and need time to be approved. Due to the size of my street and owning a 4th floor walk up I was limited to the number of moving companies that were willing to take my business. I could not find a company that was available on Monday 4/29. I was then forced to place my items in a storage unit costing me $300 to rent. I had to buy $300 worth of tarps to cover my furniture and purchase wardrobe boxes that I was supposed to rent. It then cost $980 to have a second mover move my furniture. Dale Satterfield was notified and he claims that PNC did a sufficient job at trying to acquire the information from the title company. He admits they could have been more aggressive in trying to acquire this information and they waited too long to acquire this. I did everything I needed to do and had everything planned including electrical contractors and cleaners to come after settlement on 4/26 and that was ruined by your company. I am now out of $1580 because of PNC's inability to do your job. I had to suffer the loss of a dear grandfather and then have everything I carefully set up be ruined. In addition, my boyfriend planned to propose on 4/26 at our new house. He had wine glasses engraved with the date as well as a picture with the date made. Now these no longer apply because we didn't settle until 4/29. I have been a life long PNC customer and I am pulling my account along with most of my family's members. The fact that Erik Yeager refused to answer the phone is deplorable. PNC struggled to find the contact information for a superior for Erik Yeager to provide me with any information to change arrangements to facilitate my move. PNC is looking to pass the blame onto everyone else. I had no part in this and I'm the one suffering the consequences. I am now planning a wedding and have $1580 less to do this which is a lot of money. When speaking to the complaint department their response is "I am sorry, its not our policy to reimburse the seller". I am sorry does not get my money back. Somehow this major corporation can not afford $1580 but I can afford to throw this away. PNCs mortgage service has a horrible reputation with in the realty community. I have heard from countless realtors that they advise their clients not to use PNC for their Mortgage and will even refuse to work with them. I am disgusting by the lack of compassionate from PNC and the lack of care for a lifelong account holder. They refused to take accountability for their actions. read more
